Liberty Mutual Insurance Interview Questions | Glassdoor

Liberty Mutual Insurance Interview Questions

Updated Feb 19, 2017
1,369 Interview Reviews

Interview Experience

Interview Experience
63%
20%
16%

Getting an Interview

Getting an Interview
58%
19%
8%
7
2
1
1

Interview Difficulty

2.9
Average

Interview Difficulty

Hard

Average

Easy

Candidate Interview Reviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty
  1. Helpful (1)  

    Intern Interview

    Anonymous Employee in Lexington-Fayette, KY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Lexington-Fayette, KY) in November 2016.

    Interview

    First, there is about a two hour long process on their website that includes tests about data analysis and personality traits. Next a recruiter will contact you to set up a phone interview. This includes behavioral questions and will last about thirty minutes. The recruiter made it very easy. If the recruiter likes you then they will set up an in person interview at the location you plan on working. I was interviewed by three underwriting managers for about thirty minutes. Very straightforward and they were extremely nice.

    Interview Questions

  2. Helpful (1)  

    No Offer
    Negative Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at Liberty Mutual Insurance in November 2016.

    Interview

    I actually didn't even get to interview. I applied for this position & was emailed today asking if the HR rep could do a phone screen tomorrow. Then she sent another email asking if she could do it tonight @ 6:30 pm, but she never called. After almost 30 mins of me waiting, I emailed her to ask if she would be calling me. She told me that her computer shut down and did an update. She apologized and asked if we could do it tomorrow. The problem with this is that she was rushing to try to screen me because the onsite staff were going to be doing interviews in GA on Thursday (2 days from now). Unfortunately, I live 6 hours from that location and would need much more notice than that. I am very irritated that she wasted my time and now I have a bad outlook of this company. I just withdrew from the other positions I applied for because of this. She was horrible!!!!

  3. Helpful (1)  

    Commercial Underwriting Program Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Liberty Mutual Insurance (Dallas, TX) in November 2016.

    Interview

    Interview process if very very long! Started with a typical online application and a time management assessment, which takes about an hour. After applying I got an email from HR 10 days later requisition a phone interview. The interview lasted about an hour and about 4 or 5 STAR questions were asked, along with a couple questions about experience and why I was interested in the position. Two weeks later I got an email saying they will be flying me out to interview with 4 underwriting managers, lasting about 45 minutes each. After the interview panel, it took about 2 or 3 weeks (because of the holidays) to get a call offering the position. Overall it was a lengthy process, but everyone I interviewed was extremely nice and I really enjoyed the interview process. Expect STAR questions to be asked and just be yourself!

    Interview Questions

    • Tell me about a time when you and a coworker had a conflict and how you resolved it.   Answer Question
    • Tell me about a time when you were put into a tough situation and how you handled it.   Answer Question
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Liberty Mutual Insurance in November 2016.

    Interview

    First, they reached out over email to schedule a phone interview. The phone interview went well so she moved me on to an in person interview. It was standard. I sat down with two supervisors who asked standard behavioral analysis questions. I shadowed an employee in the office. They told me I'd hear back in 3-5 days. Still waiting to hear back!

    Interview Questions

    • What does empathy mean to you? How important is it to have empathy when helping customers?   Answer Question
  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Dallas, TX) in November 2016.

    Interview

    I applied online and did the online assessment. I got a email response a few weeks later to schedule an interview over the phone. The interview was pretty standard and the questions were mainly situational.

    Interview Questions

    • How do you handle an irrate customer?
      How would you deal with a customer who had to consult with a spouse on a product?
      Why liberty mutual?  
      Answer Question
  7.  

    Analyst Development Program Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4 weeks. I interviewed at Liberty Mutual Insurance (Seattle, WA) in November 2016.

    Interview

    Excellent hiring staff that were both kind and clear about the responsibilities of the position. There's multiple interviews on a "super day". The case interview is moderate, just practicd generic strategies.

    Interview Questions

    • When was a time when you had to use data to solve a business problem?   Answer Question
  8.  

    ADPUS Consumer Markets Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Boston, MA) in November 2016.

    Interview

    Interviewed on campus with an alumnus at Liberty Mutual. Basic behavioral interview with time for discussion and questions at the end. Brought in to Boston for superday. 2 Behavioral interviews and a case interview. Behavioral interviews focused on analytical skills and again had time to ask questions and have a conversation. The day also included a job shadow that was very laid back and helpful. Overall a great experience. Very well organized

    Interview Questions

    • Talk about a time when you analyzed a large amount of data   Answer Question
  9.  

    Experienced Sales Representative Interview

    Anonymous Interview Candidate in Hoffman Estates, IL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Liberty Mutual Insurance (Hoffman Estates, IL) in November 2016.

    Interview

    Went through phone interview and in person interview. Told me the Regional Manager would be calling me to set up one last interview and never heard from them. Tried calling and emailing. Still nothing. Seems a little unprofessional to me. At least have the courtesy of calling back.

    Interview Questions

    • Basic interview questions plus questions based on sales experience.   Answer Question
  10.  

    Finance Interview

    Anonymous Interview Candidate in Boston, MA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 3 weeks. I interviewed at Liberty Mutual Insurance (Boston, MA) in November 2016.

    Interview

    Applied through university job board. They did on campus recruiting which is where my first interview was. Afterwards, I was brought into the Boston office for two additional interviews that were 30 minutes each

    Interview Questions

    • Explain a time that you had to deal with many things at a time and how you handled it   Answer Question
  11.  

    Assistant Actuary Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience

    Application

    I applied online. I interviewed at Liberty Mutual Insurance (New York, NY).

    Interview

    it was a pretty fair process overall and nothing specific I would like to mention as such as lot of the information is confidential and I would not like to share it.

See What Liberty Mutual Insurance Employees Are Saying

Star Star Star Star Star   Current NCO NOC DATA TEAM MANAGER in Portsmouth, NH

Pros: “Customer-driven work provides depth of meaning to work Flexible work schedules and integrated reward systems show great appreciation to employees Earned time and time off is actually used...”“Customer-driven work provides depth of meaning to work Flexible work schedules and integrated reward systems show great appreciation to employees Earned time and time off is actually used and is generous In fact, generous is the right word for Liberty Mutual both to its policy holders and employees.” – Full Review

Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.