Lowe's Assistant Manager Interview Questions | Glassdoor

Lowe's Assistant Manager Interview Questions

Updated Jun 20, 2017
17 Interview Reviews

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Assistant Manager Interview

Anonymous Employee in Seattle, WA
Accepted Offer
Neutral Experience
Average Interview

Application

I applied through other source. I interviewed at Lowe's (Seattle, WA).

Interview

Situational based questions very pointed at specific answers. Interview is with Store manager. Looking for you to have a identify, plan, solve, and sustain scale of answer.

Interview Questions

  • Describe a specific situation where you had to deal with an upset customer.   Answer Question

Other Interview Reviews for Lowe's

  1. Helpful (1)  

    Assistant Manager Interview

    Anonymous Interview Candidate in Bakersfield, CA
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Lowe's (Bakersfield, CA) in March 2017.

    Interview

    Store Manager was on time, and I was invited to a very small room. I was given a job discerption to read and he left. When he came back he and the Store HR sat down. They asked me questions about my availability and about being drug tested. He had a print out of the questions he would be asking and did not deviate from them.

    Interview Questions

    • What did you do to ensure you and your team were proactive in all aspects of the business.   Answer Question

  2.  

    Assistant Manager Interview

    Anonymous Interview Candidate in Brookings, SD
    No Offer
    Neutral Experience

    Application

    I applied online. The process took 6 days. I interviewed at Lowe's (Brookings, SD) in March 2017.

    Interview

    The hr will call you in for your interview. My interview was with the hr and store manager. They will ask you around eight situational question with the "tell me about a time when"

    Interview Questions

    • Do you remember a situation where you had to implement an unpopular program and how did you get your team to buy in ?   Answer Question
  3. Helpful (2)  

    Assistant Manager Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Lowe's (Austin, TX) in August 2016.

    Interview

    Ridiculous. Gone are the days when you can send in a resume. Everything is impersonal and online. You have to take a lengthy assessment test. If you score high on it then you will get calls for an interview. Of course if you fail you will not be called. I would say most of the time with the questions asked-the person has not even looked at your resume or experience.
    Do not get your hopes up. With Lowes as well as most other companies and this includes Home Depot, if you are called to interview for an assistant manager spot..you are what they call a "plus one." Which means they are just seeing what is out there in the market. They do it to cover their butts before they promote an internal employee. They are required to interview at least 3 people before they promote so nobody can go squealing that they had their person already picked out...etc. 99% of the time the job goes to an internal employee who has already been tagged. Of course it gets click-ish and inbred but they have their person picked out. It is great they promote from within but tedious and time consuming for the person outside the company who gets their hopes up. Be sure to ask who they have left to interview and how many are internal. You usually get your answer when you hear about the hiring pool or how quickly they plan on filling the position. If you hit it off with the Store Manager occasionally you will get a kind truth. It is great when you run across someone honest. I used to do the hiring with a previous company so I know how it works. If companies are reading this please consider removing the personality tests and also the assessment tests for the position. You are hiring test takers. In my experience the best employees have interviewed poorly and I have hired them knowing what they were capable of doing because I had a face to face and not a phone interview. The tests mean nothing. A doer does not always test well. And even my wife who has a huge IQ (don't know why she married me tho...could account for stupidity there...lol) will bomb on tests because she gets nervous. There are also people who test excellent and that is all they are capable of doing..is taking tests.

    Interview Questions

    • Describe a time when you gave great customer service. Describe a time when you were in a difficult situation and how did you remedy it...etc.   1 Answer

  4. Helpful (2)  

    Assistant Manager Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's in April 2015.

    Interview

    Very thorough. A lot of situational questions. Followed the interview guide to the letter. Two interviews and follow up. One with HR and Store Manager. Very easy process and all the people were friendly and helpful

    Interview Questions


  5.  

    Assistant Manager Interview

    Anonymous Employee in Charleston, WV
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through a staffing agency. I interviewed at Lowe's (Charleston, WV) in July 2014.

    Interview

    Since I lived out of state, I had a phone interview. Then had interview with both HR & SM. The interview questions where situational. Being retail for so long, it was fairly easy.

    Interview Questions

    • Have you ever known of any wrong doing? If so, how did you handle it?   1 Answer

  6.  

    Assistant Manager Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Lowe's (Atlanta, GA) in June 2014.

    Interview

    Called for interview, met and interviewed with Store Manager and HR Manager. Called back within a week to come in and do a drug screen and back ground check.

    Interview Questions

    • Describe a time that the company went through a change, what did you do to make the change successful.   Answer Question

  7.  

    Assistant Manager Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Was current employee. Interviewed with store manager. Not many other qualified applicants to choose from so I g.uess I got lucky. Asked standard manager questions regarding customer service skllls

    Interview Questions

    • How did you turn an unhappy customer to a happy customer.   1 Answer

    Negotiation

    No negotiation. Was offered amount and I took it.

  8.  

    Assistant Manager Interview

    Anonymous Employee in Rockledge, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's (Rockledge, FL).

    Interview

    Interview with store manager and HR manager at same time

    Interview Questions

    • questions are situational based, example, tell me about a time you led a team to a goal   Answer Question

    Negotiation

    no negotiation phase they offer you a job for how much money the pay rate adviser says


  9. Helpful (5)  

    Assistant Manager Interview

    Anonymous Employee in Kansas City, MO
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Lowe's (Kansas City, MO).

    Interview

    Scheduling the interview was difficult. We played phone tag for a day or two, but after it was scheduled, the process was professional. The HR took notes, and the store Mgr asked questions from an interview guide. They were great questions mostly related to helping in out of the ordinary situations or finding the root causes of employee performance. There were aprox 10 questions which took about an hour to hour and fifteen.

    Interview Questions

    • He asked one question that wasn't on the interview guide at the end. What would your morning meeting be like? It just caught me off guard a bit with its simplicity, but completely open ended nature.   1 Answer

    Negotiation

    They put your education and experience both in retail and in the speciffic position into the pay rate advisor program, and it spits out a number. There isn't really much negotiation unless you think something wasn't entered correctly. I was given one of the highest offers I've seen in a while with an AA and 7 years mgmt experience at 56k. The new pay rate advisor basically treats internals the same as externals which is nice. My ASM experience at another retailer didn't matter as much as a department mgr, but when being considered for ASM it takes that into account heavily. Lowes is all about getting the people in their correct roles right now, in some cases, even if it means giving a raise to step down into a position that better suits your skills.


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