Lowe's Assistant Store Manager Interview Questions | Glassdoor

Lowe's Assistant Store Manager Interview Questions

Interviews at Lowe's

105 Interview Reviews

Experience

Experience
64%
21%
15%

Getting an Interview

Getting an Interview
69%
17%
7%
5
2

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy

Helpful (3)  

Assistant Store Manager Interview

Anonymous Employee
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied online. The process took 2 weeks. I interviewed at Lowe's.

Interview

Online application and assessment. 3:1 panel interview with Store Manager, HR, and Assistant Store Manager. Situation and behavior questions role play with panel members. If all goes well the will call you in for a drug screen they swab your mouth send it to Quest diagnostics. If it comes back clean they will contact the District Manager to determine your starting pay rate. If you accept they will do a back round check and give you a date to start.

Interview Questions

  • They will ask 13 questions typically how would you deal with an upset customer. Name a time you have to complete a task or deal with a policy you didn't agree with etc. Each question is graded 1 to 5, five being exceeding expectations. They typically look for someone with and average score of 35-40 to be considered for a job.   Answer Question

Other Interview Reviews for Lowe's

  1. Helpful (2)  

    Assistant Store Manager Interview

    Anonymous Employee
    Accepted Offer

    Interview

    Online only to start process. Kiosks in stores as well. Behavioral interview questions as past performance suggests future success. You start with the human resource manager and advance to store manager. If you sit with the store manager you are likely getting the job.

    Interview Questions

    • I was asked about working with a team and how I made it successful.   Answer Question

  2.  

    Assistant Store Manager Interview

    Anonymous Employee in Tukwila, WA
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 3 days. I interviewed at Lowe's (Tukwila, WA).

    Interview

    The process gets a little more involved with each step up the ladder involving various background checks application for each job different set of aptitude and customer and business related field and areas from what to do with disappointed customer to a angry out of control as well identifiers to see idea of selling skills and customer service attitude

    Interview Questions

    • Are you Ready to be on call 7/24 every day if needed! Can You handle last minute schedule changes to handle the needs of the business, as well in emergencies   2 Answers

    Negotiation

    I was interviewing for a new position opening a brand new store, Salary was not a consideration at that time.I would look at the market the working conditions size of the store and employee count and existing management staff and if it was a promotion I would ask to know the offering salary before taking the job. If lateral move depending on the variables i mention previously i would ask for a salary adjustment, I would not r

  3. Helpful (2)  

    Assistant Store Manager Interview

    Anonymous Employee in Cookeville, TN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Lowe's (Cookeville, TN).

    Interview

    After submitting an online application I was contacted by the Store Manager for the interview. The interview was a 2:1 panel type interview.

    Interview Questions

    • The interview questions are behavioral type interview questions in order to determine how you may react, given a similar set of variables. So, be as specific as possible.   Answer Question

    Negotiation

    There is no negotiations, as Lowe's utilizes software that assigns a base pay given one's experience, zip code, education etc...


  4.  

    Assistant Store Manager Interview

    Anonymous Employee in Tucson, AZ
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Lowe's (Tucson, AZ) in August 2009.

    Interview

    Two interview process beginning with HR manager and ending with Market director. 10-15 questions, all situational based with specific scenarios from past work expected.

    Interview Questions

    • Explain a time when you made a mistake. What did you do to resolve it?   Answer Question

    Negotiation

    No negotiation for wages


  5.  

    Assistant Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Lowe's.

    Interview

    Submitted application through our career portal. My store manager received a call from the store that I applied for questioning if I would be eligable for the position. I was then contacted and an interview was scheduled. I traveled to the store that I had applied for to do the interview in person. Received an offer several weeks after the interview.

    Interview Questions

    • Tell me a time when you provided support to a customer issue that had broad implications to that customer.   Answer Question

  6. Helpful (4)  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Lowe's in May 2013.

    Interview

    Applied online for the position. I expected that it would take a while to hear back but to my surprise I was contacted the next evening and asked to come in for an interview. I am currently employed so she was very friendly and asked when would be a good time for me as she didn't want to interfere with my job. I was off the following day so surprisingly she set me up for the following morning at 9AM. I was told that i would interview with her and the Store Manager. I arrived a few minutes early and approached customer service as she requested. The young lady let me know that she didn't think she was in and called back to ask someone. She finally asked the manager himself and it was clear that we wasn't even aware that he'd have an interview that day! Excellent communication and preparation... She arrived after a short wait and I had to sit outside her office while she printed the required forms for the interview. The interview itself was neither difficult or exciting. The company uses an 8 question structured interview. He and her took turns reading questions from a document and writing answers; such as "How would you handle an inventory issue?" or "Tell me about a time when you led your team to accomplish an overwhelming workload. " They were all common situational questions to gauge people and retail skills. They briefly discussed what I was looking for in pay and where I worked. They also asked about my typical schedule and were quick to inform me that the job included mostly late nights until midnight or later and weekends. They gave each other the unspoken "glance" when I mentioned that I normally worked mostly days in my current position but I'd expected that there would be more nights. This almost made the job undesirable for me, not because of the hours but because of their attitude about the position. It made me feel as if they were looking down on the Assistant Managers if their operation. They advised that each interview was given a score based in the answers and that the job typically goes to the highest score. They also said that company policy requires that atleast 3 interviews must be conducted for each open position before a hire can be made. I was not impressed by the interview and had already decided that I'd probably not accept the position if offered. I am an experienced Manager with 15 years behind me. I conduct interviews every day and never want to give the impression that I received. I received an email thanking me for my interest but we are "pursuing other candidates" the following week.

    Interview Questions


  7. Helpful (2)  

    Assistant Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's.

    Interview

    Company will pull from all available applicants (small window that job openings are posted at times so you need to be on the look out for openings) and the store will do a panel interview.
    The panel then rate the answers and tally the score, best score wins the job....so previous experience, education, relationships do not matter...you need to be able to interview well

    Interview Questions

    • Positioning answers as if you already had the job....ie, as the Assistant Store Manager I would...   Answer Question

    Negotiation

    No negotiation, they plug different variables into a computer and it spits out an offer. Pretty much it
    Only allow for so much education or experience before you don't get value for it in the salary

  8. Helpful (5)  

    Assistant Store Manager Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    It can be a process. For every position you want you have to apply and interview for all.

    Interview Questions

    • Why is the Company putting less value on associates with years of service and paying new associates considerably more?   Answer Question

  9. Helpful (3)  

    Assistant Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ weeks. I interviewed at Lowe's.

    Interview

    I applied online took a online assessment. Three weeks later got a phone call for an interview. I interviewed a day later. A week later I got a call from HR and got an offer.

    Interview Questions

    • Tell me about a time you had to solve a difficult problem.   Answer Question

    Negotiation

    Salary is really based off how much volume the store does.


See What Lowe's Employees Are Saying

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