Lowe's CSA Interview Questions | Glassdoor

Lowe's CSA Interview Questions

Updated Jan 16, 2017
65 Interview Reviews

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Helpful (1)  

CSA Interview

Anonymous Employee in New York, NY
Accepted Offer
Positive Experience
Difficult Interview

Interview

intense interview. very specific about detail do not worry about being long winded. take your time you are not scored about breaks you're are scored on your answer not how long it takes you to answer it

Interview Questions

  • Tell me a time you went above and beyond for a customer.   Answer Question

Other Interview Reviews for Lowe's

  1.  

    CSA Interview

    Anonymous Interview Candidate in Livermore, CA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Lowe's (Livermore, CA) in August 2016.

    Interview

    Very low key interview process. I was asked a series of questions by the assistant store manager for the department I was applying for. The entire interview lasted for approximately one hour. The questions were very straight forward and not complicated. The questions were about my work experiences and how I handled myself during certain situations.

    Interview Questions

    • Q. How would you deal with a difficult customer?   1 Answer
    • Q:Tell about a time you had to get a job done under a time schedule   1 Answer
  2.  

    CSA Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 2+ months. I interviewed at Lowe's.

    Interview

    Had one interview with an Assistant Store Manager. Went really well. Asked a few set questions. Just answered truthfully and was myself. It was a great experience overall. Was called back quickly.

    Interview Questions

  3.  

    CSA Interview

    Anonymous Employee in Norwich, NY
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Lowe's (Norwich, NY) in April 2016.

    Interview

    I had a brief meeting with the HR person at the store. I was then told I was hired and would be brought in for training. I wasn't contacted again for almost a month.

    Interview Questions

    • About any previous customer service experience   1 Answer
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  5.  

    CSA Interview

    Anonymous Employee in Spartanburg, SC
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Lowe's (Spartanburg, SC) in February 2016.

    Interview

    no big deal. I was a current employee and was made aware of a position that management wanted me to apply for. I applied and had the interview within a few days. A few days later, I was informed that I got the job.

    Interview Questions

    • Q. Describe a time when you went above and beyond to help a customer.   Answer Question
  6.  

    CSA Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Lowe's (Dallas, TX).

    Interview

    Scenario based interview process with HR and assistant store Manager who manages the area you will work in . Wierd thing is you are never intervuiewed by your department manager and do not meet them until you start work. There are no peer interviews (interviews with colleagues) to test cultural fit either they do standard criminal and background/financial check

    Interview Questions

    • how did you delight a customer, how did you solve a challenging customer situation   1 Answer

    Negotiation

    typical of lowes - they ahve a take it or leave it attitude - no negotiation

  7. Helpful (1)  

    CSA Interview

    Anonymous Employee in Oakland Park, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Lowe's (Oakland Park, FL).

    Interview

    Typical customer service questions. Interview with HR first. Then you interview with your department manager. The questions were generic if you've had a interview for a customer service type job you get what I mean.

    Interview Questions

    • Name a time you delt with a difficult customer. What did you do to de escalate   Answer Question

    Negotiation

    Didn't negotiate. Pay was more than I expected for part time

  8.  

    CSA Interview

    Anonymous Employee in Las Vegas, NV
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Lowe's (Las Vegas, NV).

    Interview

    2 step process pretty straight forward and easy. Set up an interview over the phone with the hr. Then you interview with the asm of your department, he's going to ask you personality based questions nothing to hard. Then an interview with the hr he will ask you some more personality based question. The interview is based on a points system generated by lowes so answer the question fully and in a timely manner.

    Interview Questions

    • Name a time when you and fellow management had a disagreement and how you felt with the situation.   Answer Question
  9.  

    CSA Interview

    Anonymous Employee in York, PA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Lowe's (York, PA) in May 2015.

    Interview

    very quick, hr lady asked a few questions then administered oral drug test before I left, they were all easy question, if you can come up with a bs response on the spot, you'll get hired.

    Interview Questions

    • Describe a time when you had to deal with an angry or upset customer, how did you handle it?   Answer Question
  10.  

    CSA Interview

    Anonymous Employee in Acworth, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Lowe's (Acworth, GA) in March 2015.

    Interview

    It was the generic questions and shooting the breeze as most interviews. Name a time you worked as a team, etc. The process was handled well they contacted me, I came in and they were very punctual.

    Interview Questions

    • Name a time you had to work in a team to overcome some goal... it was something like this.   1 Answer
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