Lowe's Customer Service Associate Interview Questions | Glassdoor

Lowe's Customer Service Associate Interview Questions

Updated Aug 16, 2017
248 Interview Reviews

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Customer Service Associate Interview

Anonymous Interview Candidate in Laredo, TX
No Offer
Positive Experience
Average Interview

Application

I applied in-person. I interviewed at Lowe's (Laredo, TX) in February 2017.

Interview

Brief, they mostly describe scenarios and ask how you would handle them. They also ask if there is anything you would like lowe's to make accomodations for. Drug test was done during the interview, it was a saliva drug test.

Interview Questions

  • Describe a time you had a work related accomplishment.   1 Answer

Other Interview Reviews for Lowe's

  1. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Columbia, SC
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Lowe's (Columbia, SC).

    Interview

    The interview went really well and I have had the opportunity to be reminded of how much more customer service is a driven talent. I hope that I get the opportunity to show case my talents.

    Interview Questions


  2.  

    Customer Service Associate Interview

    Anonymous Employee in Kalispell, MT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Lowe's (Kalispell, MT).

    Interview

    The interview was good.Promt questions.In a very good atomsphere.The people are very nice and friendly.Did drug testing on the spot.They kept the interview short and speedy.They two or more interviews.

    Interview Questions

  3. Helpful (1)  

    Customer Service Associate Interview

    Anonymous Employee in Palatka, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's (Palatka, FL).

    Interview

    Basic questions about resume
    Had to answer 7 questions and give examples of times in school or work life when coming across the scenario and what you did in the scenario

    Interview Questions

    • Name a time in your life when you had to calm a person down that was upset and what did you say?   Answer Question

  4.  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Lowe's in September 2016.

    Interview

    The hiring process was long and drawn out. I applied online and waited a week to hear back from them. Had one interview and waited another week to hear back from them.

    Interview Questions


  5.  

    Customer Service Associate Interview

    Anonymous Employee in Goose Creek, SC
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Lowe's (Goose Creek, SC).

    Interview

    The interview was very brief and it was not a one on one interview. There were about 10 people in the interview. We were not asked any questions about our past job experience.

    Interview Questions


  6. Helpful (52)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Lowe's.

    Interview

    Cake walk, take a second to think about what you're going to say and say it. If you can pass first grade you can pass this. Think about how you would handle other people in a civil and safe manor any you really can't screw it up.

    Interview Questions

    • Explain a time that you were put in a dangerous situation at work and how did you handle it?   1 Answer

  7. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's.

    Interview

    Long. Going through the interview first with HR,then with ASM and then with store manager. Overall it was a simple interview. If you've worked in retail it's really just more of the same. If you're applying for a pro position they're is a small knowledge test to see if you're qualified to give advice. It's pretty basic. They do oral swabbing for drug screening during the process.

    Interview Questions

    • About how I've handle customer conflict in the past?   1 Answer
  8. Helpful (2)  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Bartow, FL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Lowe's (Bartow, FL) in May 2016.

    Interview

    Online format, then "tax benefit" questionnaire, and in person interview,,, Felt completely blown off by the Assistant Store Manager, as they seemed to be more concerned with having their "free-time" to "escape and hide" from their duties.ASM made it clear that I was over qualified and would not be hired, but needed to have a minimal number of interviews.

    Interview Questions


  9. Helpful (9)  

    Customer Service Associate Interview

    Anonymous Employee in Wood Village, OR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Lowe's (Wood Village, OR) in March 2016.

    Interview

    Submitted an online application. I got called the next day to set up an interview. It was a one-on-one interview with an assistant manager. I was asked 7 situational questions. Got an email 10 days with an offer for a position.

    Interview Questions

    • Describe a situation when you worked to identify the needs of a customer or co-worker.   Answer Question

    Negotiation

    No negotiation. Salary offered was $11.42 based on experience and Lowe's pay scale.


See What Lowe's Employees Are Saying

StarStarStarStarStar     Former Anonymous Employee

Pros: “Family feel, supportive environment, good benefits”“Family feel, supportive environment, good benefits” – Full Review

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