Lowe's ASM- Assistant Store Manager Interview Questions | Glassdoor

Lowe's ASM- Assistant Store Manager Interview Questions

Interviews at Lowe's

24 Interview Reviews

Experience

Experience
55%
33%
12%

Getting an Interview

Getting an Interview
79%
17%
4%

Difficulty

3.1
Average

Difficulty

Hard
Average
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Helpful (2)  

ASM- Assistant Store Manager Interview

Anonymous Employee in Missoula, MT
Accepted Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 3 weeks. I interviewed at Lowe's (Missoula, MT) in July 2015.

Interview

Internal Applicant - Applied online. Was one of 2 internal applicants, received the position as the other internal applicant was not eligible for the position at the time. Interview occurred while on vacation so it was a phone interview. Participants where the SM and HR. Each asked questions in turn. Simple interview.

Interview Questions

  • Scenario questions typical of the expected situations you will face - dealing with angry customers, corrective actions for employees, expressing concerns or ideas to higher ups.   Answer Question

Other Interview Reviews for Lowe's

  1.  

    ASM- Assistant Store Manager Interview

    Anonymous Employee in Auburn, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at Lowe's (Auburn, WA) in October 2012.

    Interview

    The interview questions were very situational, you were expected to have a real life example along with a resolution to the issue. It covered both handling customer situations and also employee situations.

    Interview Questions

    • Give me an example of a time where you had to look past the issue at hand to find the underlying issue to ultimately resolve both issues. What were the situations and how did you resolve them?   Answer Question

  2.  

    ASM- Assistant Store Manager Interview

    Anonymous Employee in New Albany, MS
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Lowe's (New Albany, MS) in February 2014.

    Interview

    Only 9 standard questions that are all situational dealing with customer interactions. They have a grading stream 1-7 based on the amount of detail that you give under each number there are criteria that you have to hit to get that number on that question. The last question is for interviewer to score and then they calculate each question for a combined numerical total. Then you are given a average grade say 4.7 or 5 average. Person with the highest combined average score gets the job

    Interview Questions

    • Tell me about a time when you had two conflicting requests from management, sub questions - who did you involve before making your final decision, how did you ensure that you got project complete in timely fashion, and that the work was done accurately   Answer Question
  3.  

    ASM- Assistant Store Manager Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Lowe's (New York, NY).

    Interview

    Applied Online, everything was done in store. Met with Store Manager and after giving telling a little about myself, I was asked 8 scenario questions. Be sure to provide as many details as possible.

    Interview Questions

    • Tell me about time you helped an irate customer. What happened? Would you have handled the situation any different if it happened today?   Answer Question

  4.  

    ASM- Assistant Store Manager Interview

    Anonymous Employee in New Haven, CT
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took a week. I interviewed at Lowe's (New Haven, CT) in December 2012.

    Interview

    The interview was conducted by the Store Manager and the Human Resources Manager.
    Questions were customer focused, other questions related to staff training and development, shrink and inventory control as well.

    Interview Questions

    • Tell me about a time when you had a customer who was upset about an item which was not in-stock.
      What information did you gather about the item? What resources did you use to locate the item?
      What was the outcome?   Answer Question
    • How would you address a situation with a seasoned associate, who has been seen by other associates, talking and text on their cellphone during work hours?   Answer Question

  5. Helpful (1)  

    ASM- Assistant Store Manager Interview

    Anonymous Interview Candidate in Waco, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 3 days. I interviewed at Lowe's (Waco, TX) in April 2016.

    Interview

    applied online , it took around 3 days received phone call for interview . I was told to hear back in a few days . The interview went well , there were conversations between the one who was asking the questions and I . At the end of interview i was asked rather or not did i have any questions . I asked about employees conduct whom i will be managing , he explain to me they needed leadership .

    Interview Questions


  6.  

    ASM- Assistant Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's in May 2015.

    Interview

    Management Situational Questions. Think of a time...etc. Looking for you to draw from experiences. 3 step process. Name the problem, solution, results. 3 step process can be used to answer every question asked for the interview. Grading scale from 1 to 7.

    Interview Questions

    • Think of a time when a customer rejected your initial idea to resolve an issue.   1 Answer

  7. Helpful (3)  

    ASM- Assistant Store Manager Interview

    Anonymous Interview Candidate in Portage, IN
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Lowe's (Portage, IN) in June 2016.

    Interview

    The interview process was between myself and the store manager. He was running about 15 minutes late for the interview. He was kind and attentive. He stated that he would be asking about eight situational questions but ended up using my answers from a few questions for the other questions; I believe he asked me 5 questions. He told me he was interviewing about six people for the position and that two may be already employed by the company. I appreciated his honesty and he was very nice. I had a strange feeling however that he already had someone in mind for the position.

    Interview Questions

    • Tell me about a time when......
      All of the regular questions. Practice many of them prior and answer in the STAR format.   1 Answer
  8. Helpful (2)  

    ASM- Assistant Store Manager Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's.

    Interview

    The interview was conducted by the store manager and the HR Manager alternating questions between each and it is a satisfactory interview. They also gave us appropriate time to give them a background of our employment and life history

    Interview Questions

    • They ask why I did good fit for the company and somewhat difficult transfer my military skills to civilian and having them have a good understanding of where I came from.   Answer Question

  9.  

    ASM- Assistant Store Manager Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Lowe's (Salt Lake City, UT) in October 2017.

    Interview

    Apply. Get selected. HR calls to set an interview. Interview with Store Manager and HR on a agreed upon time and date in store. Interview was with the two, one asking a question and then the other.

    Interview Questions

    • All questions were situational,
      Name a time you had an issue with an employee or behavior, how did you address it?

      name a time that you had a customer with a complaint or concern, how did you go about fixing the issue.

      They were looking for specifics. No generic answers.   Answer Question

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