Lyft Community Associate Interview Questions
Updated Jun 16, 2021
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Anonymous Interview Candidate
I interviewed at Lyft
Three step process: phone interview with a recruiter, video interview with someone in the actual office, and in-person interview. Lyft is clearly very committed to their brand and looking for hires who will be content to stay in their new role for a year+ before promotion
- Why do you want to work with Lyft?
- Tell me about a time you improved a technology-related system
- When have you gone above and beyond?
Anonymous Employee in Santa Ana, CA
I applied through a recruiter. The process took 2 weeks. I interviewed at Lyft (Santa Ana, CA) in Oct 2019
They were very thorough in their interview process to determine the best possible fit for their company. I understand the necessity of them making sure they adequately selected the best candidate. The process of the experience was a little more lengthy than I have ever gone through, but I feel it will leave me well equipped with what is to come with this Lyft!
- How would you handle a situation where a driver kept getting put off by different Community Associates.
Anybody know if referrals are super critical for corporate jobs at Lyft? There are two roles related to product strategy/ops/finance that I think are both great fits for me. Considering just applying, but curious if anyone has any input here? Given the volume of applicants Lyft likely deals with in all of their postings, feels like my apps might not even see the light of day. Thanks!
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Anonymous Employee in Indianapolis, IN
I applied online. The process took 5 weeks. I interviewed at Lyft (Indianapolis, IN)
5 interviews total in 5 weeks. Took a while but all the people were pleasant to speak with. First over the phone with recruiter, then over video with direct supervisor, then over phone with some sort of regional coordinator, then in-person with direct supervisor again, then over video with regional manager. Each interview was about 15-20 minutes and all almost identical conversations. Mostly just get-to-know-you and your previous work experience/skills.
- Why Lyft?
- What does good customer service mean to you? Explain a time you provided good customer service.
Anonymous Interview Candidate in Miami, FL
I applied online. The process took 3 weeks. I interviewed at Lyft (Miami, FL) in Jul 2019
Round 1: Pretty easy phone interview that didn’t require much preparation. They reach out to you via email and ask that you provide days and times that work best. Afterwards they contact again via email and provide you w a time range that they’ll conduct the interview. Easy process as it felt like I was speaking to a friendly colleague instead of a stiff boss. I maintained who I was and carried on w integrity.
- What does customer service mean to you? What interest you in Lyft? Are you okay w the salary?
Anonymous Employee in New York, NY
I applied online. The process took 2 weeks. I interviewed at Lyft (New York, NY)
Applied online. Got an email response from a recruiter within a week. Set up the interview for a week or two later. Interview experience was great. No pressure or anything like that. 3 managers with 3 different set of questions. Interview was mostly about connecting and getting to know the applicant. Tour of the office space. Got the offer within the same day.
- What are some of your bad habits?
I applied online. The process took 2 weeks. I interviewed at Lyft
Phone interview then in person at local hub. Standard interview questions. Describe your work ethic, name a difficult situation you overcame. Do you have schedule flexibility? Do you have a customer service background?
- How has your experience been with Lyft as a passenger and a Driver?
Anonymous Interview Candidate
I applied online. I interviewed at Lyft in Jun 2019
I applied to a part-time community associate role and got emailed by the recruiter relatively quickly in about a week. I schedule a time to conduct the interview at 10:45AM EDT and so I patiently wait by my phone at the appointed time and no response. At approximately 11AM I send an email inquiring if the interview had been postponed or if we are to reschedule. She called me over an hour later around 12:22PM and at that time I was busy and sent it to voicemail. In the voicemail she makes no reference to missing the call nor apologize for being late but I still call back anyways as was asked. Still, I get no response and I call later in the day and again the same result. She does not even make an attempt to call me back since and so several days later confused and a bit frustrated I figure that I should send an email again but yet no answer. This felt very unprofessional and I am still puzzled as to what exactly happened. I have received zero response via email or a call back despite laying out additional opportunities to converse.
Anonymous Employee in Portland, OR
I applied online. The process took 5 weeks. I interviewed at Lyft (Portland, OR) in Jun 2019
After apply online I was contacted by a recruiter which set up a phone screening after the screening I was contacted the same week to follow up with an on site interview. After the interview I was contacted again via phone and Google MeetUp to answer additional questions and discuss concerns. 3 days later I was offered the position.
- When was a time you had to take a leadership position?
Anonymous Interview Candidate in Boston, MA
I applied online. The process took 2 weeks. I interviewed at Lyft (Boston, MA) in May 2019
I applied online and quickly heard back from to schedule a phone interview in the near future. The interviewer was very personable and friendly and assured me that if this position wasn't a good fit that should would help me with another position she had in mind. I hung up feeling hopeful and understood, only to never hear from her again. I received the semi-automated response inviting me to the next in-person interview but no other responses to my emails. I went to the in-person interview (which took place at their location inside Pep Boys--yes, the auto parts store). Meeting with their manager was nice, but it was clear that this was not the right fit for me. It seemed genuine when he began to look through his network and help me apply to an open position at corporate. I reached out to him after the interview, again feeling very hopeful, only to hear nothing. I still have never heard back from either of the interviewers I spoke with. I had a high regard for both of them, initially feeling really appreciated, I am thoroughly disappointed to have been discarded somewhere in their email inbox.
- Describe a time when you dealt with an unhappy customer.
I interviewed at Lyft
There are multiple people to talk to during the process but the process is good. I was able to ask questions about the job and things that would be relevant pertaining the job.
- Talk about a time you went above and beyond for someone