Lyft Customer Experience Associate Interview Questions

Updated Sep 25, 2019

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Found 72 of over 1,312.0 interviews

Interviews at Lyft

Experience
Positive92%
Negative6%
Neutral3%
Getting an Interview
Applied online65%
Employee Referral31%
Recruiter3%
Difficulty
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Sep 2019

Interview

It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.

Interview Questions
  • What is your biggest pet peeve
    1 Answer
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Easy Interview
Application

I applied online. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Nov 2018

Interview

Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.

Interview Questions
  • Best and worst experience with a customer
  • What in the past (either with work or home life) has tried your patience?
  • What is your experience using Lyft in the past? (as a rider or driver)
  • How do you stay organized?
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Took a Lyft this morning and the driver was left foot breaking. How common is it to drive a manual with both feet?

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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 1 week. I interviewed at Lyft (Nashville, TN) in Nov 2018

Interview

The interview process was fun, encouraging, and informative. There were four different segments during the interview that included role playing and behavioral based questions. Information about the company was provided and questions are welcomed and encouraged.

Interview Questions
  • Tell me about a time when you went above and beyond for a customer. What did you do? What was the result?
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 1+ week. I interviewed at Lyft (Nashville, TN) in Oct 2018

Interview

It starts with a group presentation and then everyone breaks off into their own room and there are three rounds of interviews with various people including a mock customer service phone call where you try to resolve a situation for a customer.

Interview Questions
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 1 week. I interviewed at Lyft (Nashville, TN) in Sep 2018

Interview

So awesome and fun! I really enjoyed the atmosphere and it made me more relaxed and comfortable. Like I already worked there. I interviewed with multiple people and they all were awesome! I had the most fun doing a mock customer call to better a customer’s experience.

Interview Questions
  • They asked me about how did I handle a difficult situation.
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 3 weeks. I interviewed at Lyft (Nashville, TN) in Aug 2018

Interview

Most comfortable interview I've ever had. All the team members at Lyft were so easy to talk to and informative about what it's like working there. Getting to speak to two employees who already do the job I was applying for was great.

Interview Questions
  • Describe a time when you had to make a decision on your own when a mgr wasn't present to solve a crisis.
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Easy Interview
Application

I applied through an employee referral The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Aug 2018

Interview

The interview process consisted of interviewing with team members from from Lyft not just management. Interviewing with team members allowed me to ask questions on an associate level and feel more comfortable in the interview.

Interview Questions
  • I was asked to name three things that describes my brand. (love this question)
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. I interviewed at Lyft (Nashville, TN) in Aug 2018

Interview

Everyone that interviewed me was very kind, welcoming, and encouraging throughout the process. There was never a time when I felt like I couldn't be myself and they continued to remind me of the importance of that.

Interview Questions
  • What are 3 names you would use to describe your personal brand?
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Lyft

Anonymous Employee

Accepted Offer
Positive Experience
Average Interview
Application

I applied online. The process took 1 week. I interviewed at Lyft

Interview

Very friendly office environment. Everyone seemed genuinely interested in getting to know me during the interview process. I interviewed with different groups of employees and the process lasted an hour.

Interview Questions
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Lyft

Anonymous Employee in Nashville, TN

Accepted Offer
Positive Experience
Difficult Interview
Application

I applied online. The process took 1 day. I interviewed at Lyft (Nashville, TN) in Mar 2018

Interview

It was very informative, detail oriented, and accomadating. I learned what I may be doing and what some of the requirements for the job. I was also able to talk with associates who were currently employed which was a fantastic experience.

Interview Questions
  • What are some of your core values?
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