Lyft Customer Experience Associate Interview Questions

It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.

Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.

The interview process was fun, encouraging, and informative. There were four different segments during the interview that included role playing and behavioral based questions. Information about the company was provided and questions are welcomed and encouraged.

It starts with a group presentation and then everyone breaks off into their own room and there are three rounds of interviews with various people including a mock customer service phone call where you try to resolve a situation for a customer.

So awesome and fun! I really enjoyed the atmosphere and it made me more relaxed and comfortable. Like I already worked there. I interviewed with multiple people and they all were awesome! I had the most fun doing a mock customer call to better a customer’s experience.

The interview process consisted of interviewing with team members from from Lyft not just management. Interviewing with team members allowed me to ask questions on an associate level and feel more comfortable in the interview.

Everyone that interviewed me was very kind, welcoming, and encouraging throughout the process. There was never a time when I felt like I couldn't be myself and they continued to remind me of the importance of that.

Most comfortable interview I've ever had. All the team members at Lyft were so easy to talk to and informative about what it's like working there. Getting to speak to two employees who already do the job I was applying for was great.

Very friendly office environment. Everyone seemed genuinely interested in getting to know me during the interview process. I interviewed with different groups of employees and the process lasted an hour.

It was very informative, detail oriented, and accomadating. I learned what I may be doing and what some of the requirements for the job. I was also able to talk with associates who were currently employed which was a fantastic experience.