MINDBODY Tech Support Specialist Interview Questions | Glassdoor

MINDBODY Tech Support Specialist Interview Questions

Interviews at MINDBODY

4 Interview Reviews

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Tech Support Specialist Interview

Anonymous Employee in Santa Maria, CA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at MINDBODY (Santa Maria, CA) in September 2017.

Interview

I enjoyed the hiring process even though it consisted of three seperate interviews. Everyone involved in the interviews were friendly and very well informed, they answered any and all questions I could possibly have about the conoany and the position I had applied for.

Interview Questions

  • They asked about previous, negative, customer service interactions I had in the past and how I resolved them.   Answer Question

Other Interview Reviews for MINDBODY

  1.  

    Tech Support Specialist Interview

    Anonymous Employee in San Luis Obispo, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at MINDBODY (San Luis Obispo, CA) in December 2017.

    Interview

    By far best experience EVER. These people are truly fabulous. I applied on line December 1st. Recruiter Andrea reached out Dec 7th and I was asked to schedule a phone interview with her via app. Andrea was so professional and went through basic screening questions, "Why Mindbody? " " Tell me a time you dealt with difficult customer" ETC. Afterward she said she'd like to advance me to F2F interview with Team Leads. Attended F2F following week, which included a thorough interview and was asked to role play a scenario, and also listen to a call and tell them what I would've done different. AFTERWARD I was asked to job shadow another Support rep for 30 min. Afterward, I was taken to a conference where I proceeded with third interview with Customer Service Manager. He was knowledgeable and friendly. Made it totally comfortable for me to relax and really relate to questions being asked. ( Two hour total time I spent this day on campus) Received offer next day from Andrea personally. She is such a helpful and awesome recruiter. Always responded to my emails promptly.

    Interview Questions

    • Tell me a time you made a mistake and couldn't fix it....what, why ,and how did you resolve.   Answer Question

  2. Helpful (1)  

    Tech Support Specialist Interview

    Anonymous Employee in San Luis Obispo, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at MINDBODY (San Luis Obispo, CA) in April 2017.

    Interview

    Phone call by HR, video interview with team leads and then final interview with director.

    Process was a good experience, I left the second interview unsure if they how they thought about me due to the many and varied questions. They will simulate a tech call and you need to provide logical responses. The final interview is more a culture fit meeting and for the candidate to view the work environment. The process was appropriate for the position.

    Interview Questions

    • Why do I want to work at MINDBODY   1 Answer
  3.  

    Tech Support Specialist Interview

    Anonymous Employee in San Luis Obispo, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at MINDBODY (San Luis Obispo, CA) in December 2016.

    Interview

    Quick process, 3 interviews: 1 phone, 2 in-person. Process took 2 weeks. The third interview was a history about your work experience from High School until present. A bit difficult to remember but went well.

    Interview Questions

    • Role played a tech question. Example: "TV remote is not working, what should I do?"   1 Answer

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