MTM Interview Questions
Updated Oct 4, 2022
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Interviews at MTM
Interviews for Top Jobs at MTM
- Customer Service Representative (10)
- Trainer (2)
- Analyst (1)
- Intern - Hourly (1)
- Administrative Assistant (1)
- Talent Acquisition Specialist (1)
- Team Leader (1)
- Scheduler (1)
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- Customer Service (1)
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- Mechanical Engineer (1)
- Customer Care Representative (1)
- Customer Service Manager (1)
- Customer Service Representative I (1)
- Supervisor (1)
- Auxiliar (1)
- Care Management Coordinator (1)
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- Customer Care Representative (CCR) (1)
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- Interim Trainer (1)

Anonymous Employee
I interviewed at MTM
Fair but lengthy interview process. Prior knowledge of the buisness recommended. However, H.R works well with you to achieve your best potential. I had a total of 4 interviews to obtain this position. The final interview was in person while a third person was on the phone listening in.
- Your experience in the health care industry.

Anonymous Employee
I applied through other source. The process took 2 weeks. I interviewed at MTM in Apr 2021
I thought the interview process was pretty tough. During the second interview it was a panel interview and they asked about 8-10 questions. 3 interviews all together 1st interview was with recruiter 2nd interview was a panel interview and we had to create a presentation and present it. 3rd interview was with the VP of training department
- Tell me about a time that you dealt with an employee who didn't think your training was necessary? Why do you want this position? Why should we hire you as a trainer for this position?

Anonymous Interview Candidate in Melbourne
I applied online. I interviewed at MTM (Melbourne) in Feb 2021
What do you want to work for us? Tell me about yourself. It's okay to talk about your hobbies and interests but keep it brief What can you tell us about Metro? About Metro
- What do you want to work for us?

Anonymous Employee
I applied online. I interviewed at MTM
The woman that interviewed me was friendly and she showed me around the office. It took some time for the hiring process since the corporate office, which is located in another state, sent out an Offer letter.
- Typing ability, Microsoft Office experience, scheduling experience.

Anonymous Interview Candidate in Los Angeles, CA
I applied online. I interviewed at MTM (Los Angeles, CA)
Parking is abundant. Nice facility in the middle of Industrial Los Angeles. You arrive and they check you in. Interviewer comes out and takes you to a glassed door room. She essentially just says, I paraphrase, "You have to take a typing test", lays a laptop in front of you and leaves the room. Awkward. Basic cookie cutter questions. They require you to take a typing test in which you must score 35-40 WPM (that is pretty fast btw, for an entry level admin position). After that, you do the interview portion. Questions are fairly basic. Nothing crazy. I knew right then, I did not want to work here.
- Basic Cookie cutter questions. Interview lady was bland. I think she was more nervous that I was when taking the typing test.

Anonymous Employee
I applied online. The process took 2 weeks. I interviewed at MTM
Very laid back interview process. Hiring manager was friendly and also diligent. Made me feel comfortable. The process what very professional and made me want to work for this company
- Previous experience.

Anonymous Employee in Madison, WI
I applied through other source. I interviewed at MTM (Madison, WI) in Mar 2020
did a work type test, talked for 5 min about how to deal with angry people. was hired on the spot, the company just straight up doesnt care and will hire anyone just to fill a spot because they get fined everyday because other agents cant understand to have low call time
- can you handle high stress? can you handle being called names? can you deal with irate people and not xfer to a sup? yes ? ur hired

Anonymous Employee in Madison, WI
I applied online. The process took 1 week. I interviewed at MTM (Madison, WI) in Nov 2019
Fairly quick and straight forward process. Applied on a Sunday, recruiter reached out via email Monday to set up a phone screen for the following day. Completed phone screen and scheduled onsite interview for Friday. Interview is initiated with a typing test. Interviewed by two individuals. Given tour. Offered position.
- What do you know about MTM?
- Why do you want to work for MTM?
- Tell me about a time you had to deal with an angry customer
- Tell me about a time you improved your dependability
- Why are you leaving your current position?
- What is your most proud customer service moment?

Anonymous Interview Candidate
I applied online. I interviewed at MTM
I applied and had an initial phone screen with the recruiter, I was selected to move forward for a panel interview where I had to create a presentation on a topic of their choice and present it. After the panel interview I was sent an assessment to take. After going through all of that I received a rejection, which is fine. Sometimes a job is just not the right fit. The negative part is that my rejection was a canned email from the site they use for their applications thanking me for applying and stating that after reviewing my application, they have decided to move forward with other candidates. I feel that if you move forward with an actual interview where you have to take the time to create a presentation, present to a group, and take an assessment test, you should at lease receive a personal email from the recruiter thanking you for taking the time to do these things and that they decided to move forward with other candidates. I did a lot more than just fill out an application. I spent a lot of time creating the presentation and the impersonal canned rejection leaves a bad taste in your mouth.
- Why did you apply for this position?

Anonymous Employee in São Paulo, São Paulo
I applied online. The process took 1+ week. I interviewed at MTM (São Paulo, São Paulo) in Nov 2018
Começou com uma conversa tranquila e equilibrada. Pessoas educadas, muito atenciosas e receptivas. As perguntas são padrão, a conversa satisfatória. Perguntas sobre experiências profissionais anteriores, sobre antigo emprego, sobre rotina, hábitos e hobbies.
- Qual seus planos a longo prazo?
MTM Interviews FAQs
Glassdoor users rated their interview experience at MTM as 63.2% positive with a difficulty rating score of 2.49 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Executive and Interim Trainer rated their interviews as the hardest, whereas interviews for Dispatcher and Intern - Hourly roles were rated as the easiest.
Common stages of the interview process at MTM according to 38 Glassdoor interviews include:
Phone Interview: 18.52%
One on One Interview: 16.30%
Background Check: 11.11%
Group Panel Interview: 11.11%
Presentation: 10.37%
Drug Test: 9.63%
IQ Intelligence Test: 8.89%
Skills Test: 8.89%
Personality Test: 4.44%
Other: 0.74%
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