Macy's Customer Service Representative Interview Questions | Glassdoor

Macy's Customer Service Representative Interview Questions

Updated Dec 26, 2016
27 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. The process took 4+ weeks. I interviewed at Macy's in July 2016.

Interview

My name is Zorivette
I'm so glad to have a interview with you
I'm have some experience in Customer support and I want to share it. Please let me know when I can get a space to tell More about me.

Interview Questions

Negotiation

Schedule

Other Interview Reviews for Macy's

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Macy's in May 2016.

    Interview

    called for interview asked behavior questions did some testing then job offer to come next week for paper work and direct deposit and set of training dates and that's about it nothing to hard

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Phoenix, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Macy's (Phoenix, AZ) in January 2016.

    Interview

    Applied online & received a phone call a few days later to schedule an in-person interview. Before the actual interview takes place you will be asked to complete an online skills assessment upon arrival. Very easy interview, mainly just conversed about the company & departments. If they call you for an interview, most likely means you already have the job based on your application.

    Interview Questions

    • A few basic customer service/team work type questions, from a script.   Answer Question

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Tempe, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Macy's (Tempe, AZ) in March 2015.

    Interview

    Responded to ad online. Was called by recruiter several weeks later. Went in for initial testing on computer and to fill out job history info. Given apt with interviewer. Usual questions about past jobs and why you want this one......Interviewer offered position on spot at end of interview. Asked for and received near highest pay scale. Given apt for drug testing. Showed up at orientation day.

    Interview Questions

    • Can you handle multiple programs running at once ?   1 Answer

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  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Macy's in January 2015.

    Interview

    Phone interview with HR and was brought in for a second on-site interview which took about 90 minutes. I was asked a lot of questions about what brands and products Chinese buyers like to purchase on their trips. They also gave me a language test as well about a hypothetical customer service situation.Then I got a call in about two weeks saying that the company decided to hold off the hiring process and reconsider a comprehensive job responsibilities.

    Interview Questions

    • I was asked to name high-end brands that are known to Chinese buyers   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Indianapolis, IN
    No Offer
    Average Interview

    Application

    I applied online. I interviewed at Macy's (Indianapolis, IN).

    Interview

    This was an extremely short interview since they want people who can work on Saturdays and only want sales people or stocking people. I was kept waiting for half an hour and there was even a private space to talk. My interview was done on the sales floor.

    Interview Questions

    • Why do you want to work at Macy's?   1 Answer

  7.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I interviewed at Macy's in October 2014.

    Interview

    Quick and fast and no stress. I was hired on the spot for part time seasonal work. I was able to pick the position I wanted and interviewer was verykind

    Interview Questions


  8.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer

    Application

    I applied in-person. I interviewed at Macy's.

    Interview

    You go though phone interview where you answer several questions. Then you go though a face to face interview. Then you get an offer for you hourly wage the normally pay up to 12 an hour

    Interview Questions


  9.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Macy's (New York, NY) in January 2014.

    Interview

    Simple and shortThe interview was very easy however they try to make the job fit whatever you are looking for. It is clearly just a sales position, door- to- door sales. There were 3 other people interviewing when I was there and they contacted me the same day to say they wanted me to come to the next round which was a shadowing 9-5. I declined.

    Interview Questions


  10.  

    Customer Service Representative Interview

    Anonymous Employee in Edison, NJ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Macy's (Edison, NJ) in November 2013.

    Interview

    I applied Macy's.com Got a call from their Staffing department. was screened over the phone for 20 minutes and then got the job. It was easy. I was not happy with the hourly rate they gave. Not very satisfactory. They should increase the minimum hourly rate.

    World work culture. Pure sales job. Not much learning or growth options.

    The ONLY best was the flexibility to select my own schedule on their website every week.

    Interview Questions


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