Manulife Customer Service Representative Interview Questions | Glassdoor

Manulife Customer Service Representative Interview Questions

5 Interview Reviews

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Helpful (1)  

Customer Services Representative Interview

Anonymous Employee in Halifax, NS (Canada)
Accepted Offer
Neutral Experience
Average Interview

Application

I applied through college or university. The process took a week. I interviewed at Manulife (Halifax, NS (Canada)) in October 2013.

Interview

Submitted resume and cover letter then Interviewed with direct manager and senior level manager. Interview lasted about twenty five minutes. The questions were very straightforward and focused on behavioural questions. Created a comfortable interview environment.

Interview Questions

  • Describe a time you resolved a conflict   1 Answer

Other Interview Reviews for Manulife

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Montreal, QC (Canada)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Manulife (Montreal, QC (Canada)) in December 2012.

    Interview

    Standard interview process

    Interview Questions

    Reasons for Declining

    I had another job offer.

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Manulife in September 2011.

    Interview

    This was an internal position that consisted of the Senior Manager and Manager in Tax. They asked the standard questions on ways to handle conflict with colleagues and managers.

    Interview Questions

  3.  

    Customer Services Representative Interview

    Anonymous Employee in Hong Kong (Hong Kong)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Manulife (Hong Kong (Hong Kong)) in June 2011.

    Interview

    I applied through an employee referral. Sent cover letter and resume to the employee. Invited to an interview with the HR. Began to work within a week.

    The interview was mainly around my personal particulars. HR also asked many behavioral questions. HR expects the candidate to have done some research about the company profile, history and target customers and clients. She also hopes to see what the candidates have learnt in previous workplaces, and how may that be transferred to the current workplace after introducing the nature of work.

    Interview Questions

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  5. Helpful (3)  

    Customer Services Representative Interview

    Anonymous Employee in Laval, QC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Manulife (Laval, QC (Canada)) in January 2010.

    Interview

    I was given a phoen interview, where I was asked a series of questions about the role applied for, and was asked about my related experience. I was called a week later for a person to person interview.

    Negotiation

    Extra week of vacation.

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