Marriott International Customer Service Interview Questions | Glassdoor

Marriott International Customer Service Interview Questions

6 Interview Reviews

Experience

Experience
83%
16%
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Getting an Interview

Getting an Interview
50%
33%
16%

Difficulty

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6 Candidate Interview ReviewsBack to all Interviews

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Customer Service Interview

Anonymous Employee in Phoenix, AZ
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at Marriott International (Phoenix, AZ) in June 2011.

Interview

Hiring manger or supervisor ask you generic S.T.A.R questions. Situation/Task Action and Result. They specifically want you to use situations/tasks that are relatable to the position that you are applying for.

Interview Questions

  • Tell me about a time when you had to work under a stressful situation and how did you handle it?   Answer Question

Other Interview Reviews for Marriott International

  1.  

    Customer Service Interview

    Anonymous Employee in Solon, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at Marriott International (Solon, OH) in April 2011.

    Interview

    Interview was very easy. Asked about prior job history and wad asked to read a script so they could see how well I spoke. There were no hard or tricky questions

    Interview Questions

    • Why do I want to work for Marriott   1 Answer

    Negotiation

    No negotiations


  2.  

    Customer Service Interview

    Anonymous Interview Candidate in Santa Ana, CA
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Marriott International (Santa Ana, CA) in June 2008.

    Interview

    Interviewing with Marriott was very pleasant. The process was very easy, and fun. While the salary for the job would have been very small, I really thought that I would be a good fit at Marriott. After the offer came I was not surprised as Marriott hires from a wide range of ages, abilities, etc.

    Interview Questions

    • If you could be anywhere in the world where would you choose to exist?   Answer Question
  3. Helpful (1)  

    Customer Service Interview

    Anonymous Employee in Fredericton, NB (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Marriott International (Fredericton, NB (Canada)).

    Interview

    I had a telephone interview and then person to person interview that went really really well,,,awesome interview.


  4.  

    Customer Service Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 1 day. I interviewed at Marriott International in February 2009.

    Interview

    First you have to take a typing test (40 words per minute mininum.) Then they ask you questions about personality (multiple choice) and there were also questions about where you have travelled to. The most unusal part was that you had to read a paragraph describing a hotel aloud, then they ask you questions about it. Like, Did the hotel have a pool? What street was it on?

    Interview Questions

    • How would you handle an upset customer?   1 Answer

    Negotiation

    No


  5. Helpful (2)  

    Customer Service Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Marriott International in February 2008.

    Interview

    Went to a job fair and filled out application. They then divided people up to interview with dept. managers in the areas they applied to. I was in customer service. I met with two different managers, one right after the other. Basically going over my resume to see where I would best fit. Then they did drug swab at same location. Called within a few days with offer.

    Interview Questions

    Reasons for Declining

    I received a better offer in another industry.


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