Marriott International Front Desk Associate Interview Questions | Glassdoor

Marriott International Front Desk Associate Interview Questions

Interviews at Marriott International

52 Interview Reviews

Experience

Experience
68%
20%
12%

Getting an Interview

Getting an Interview
56%
24%
12%
4
4

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy

 

Front Desk Associate Interview

Anonymous Employee in Kokomo, IN
Accepted Offer
Positive Experience
Easy Interview

Application

I applied through an employee referral. The process took 1 day. I interviewed at Marriott International (Kokomo, IN) in July 2015.

Interview

the interview went well. The questions pertaining to my customer service experience were good. Overall the interview was positive and encouraging. I was hired the same afternoon. I love the energy I'm surrounded by.

Interview Questions

  • How would you handle a guest complaint?   1 Answer

Other Interview Reviews for Marriott International

  1.  

    Front Desk Associate Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Marriott International.

    Interview

    Applied and was called an hour later for an interview. I thought the interview went well, my issue was the woman seemed kind of fake in her responses to me. Told me I wasn't allowed to call out sick, there's no real breaks on the job, and they wanted to cross train me in the kitchen. I started to realize how different her description of the job and the online posting was. I declined the offer.

    Interview Questions

    • If there were there was a big line and your coworker was in the back texting, what would you do?
      What activities do you enjoy in your down time?
      Tell me about a time you went above and beyond for a customer?
      Tell me about a time you succeed?
      What would your supervisor/friend say about you?   Answer Question

  2. Helpful (2)  

    Front Desk Associate Interview

    Anonymous Employee in Gainesville, GA
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Marriott International (Gainesville, GA) in September 2015.

    Interview

    Brief, Generic, Star questions.- Mostly based on how you look. The interviewer took a look at my resume and how I was presented and then hired me on the spot.

    Interview Questions

    • Q:Are you willing to work weekends
      Q:What shifts can you work
      Q:Is this start pay okay   Answer Question

    Negotiation

    No negotiation phase.

  3.  

    Front Desk Associate Interview

    Anonymous Employee in Merced, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Marriott International (Merced, CA) in January 2017.

    Interview

    Just a few questions about past experience. the managers who interviewed me were really nice and welcoming. I turned in an application and then they called me for an in person interview and eventually got a call from them a few days later

    Interview Questions


  4. Helpful (3)  

    Front Desk Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Marriott International.

    Interview

    I got called right away, a day after I submitted my application and wasset up for an interview the next day - this depends on who your manager is.

    Interview Questions

    • They will ask you to give specific scenarios about personal experiences regarding customer service and dealing with difficult people   1 Answer

  5. Helpful (1)  

    Front Desk Associate Interview

    Anonymous Employee in Bethesda, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Marriott International (Bethesda, MD) in February 2017.

    Interview

    After submitting my resume and application on Marriott's job website, I received a call the same day from the HR Director. She asked a few more questions and then scheduled an interview for the next day. The next day I came in person and had three interviews - one with the front lobby manager and a front desk manager, one with the operations manager, and one with the general manager. Really great experience, the best interviews I've ever had - I felt really taken care of and listened to by people I hadn't even worked with yet, and I felt that all my questions for them were answered thoroughly. I would recommend checking out and trying to get an interview with Marriott - the experience is valuable!

    Interview Questions

    • Lots of "tell me about a time when _____," "tell me about yourself," and "why should we hire you?"
      As long as you submit a detailed resume for them to look at prior, and you have prepared a lot, you should be fine.   Answer Question

  6. Helpful (6)  

    Front Desk Associate Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at Marriott International in June 2014.

    Interview

    Pretty easy interview process. Interviewers were not completely forthcoming with job description. But the process was fairly easy and it did not take up much of my time. From hiring to start time was longer than I had hoped for.

    Interview Questions

    • How would you handle a situation where a guest has completely trashed their room?   Answer Question

  7.  

    Front Desk Associate Interview

    Anonymous Employee in Saint Paul, MN
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Marriott International (Saint Paul, MN) in September 2015.

    Interview

    Phone interview first, basic work experience questions and availability inquiries. Two person at location interview, basic "what would you do" scenarios and "describe a time you..." type thing. Overall not a hard or strenuous process, a lot of questions to see if you have a good attitude and the appropriate skills.

    Interview Questions

    • Tell us about a time you had a disagreement with a manager and how did you handle it.   Answer Question
  8.  

    Front Desk Associate Interview

    Anonymous Employee in Woodland Hills, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Marriott International (Woodland Hills, CA) in January 2016.

    Interview

    Operations manager and front office supervisor conducted the interview. Asked some questions regarding what I would do if x situations occurred. Asked about who I am and what I want in my future.Laid back, very nice. Opportunity to ask questions. It was a really relaxed interview process.

    Interview Questions

    • How have I handled a difficult customer in the past?   1 Answer

  9. Helpful (1)  

    Front Desk Associate Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Marriott International (Saint Louis, MO) in August 2008.

    Interview

    I was contacted by telephone after applying for a position on a different property. I had a total of three interviews, all of which were fairly short. They were actually looking for a full time desk clerk, but when I mentioned that I'd been on overnight shifts for several years at my last job they indicated that the managers had recently discussed hiring for a part-time overnight position. Of course, I jumped on that opportunity.

    This property seems very casual compared to other properties I have seen/stayed at as a guest. It's a friendly environment and the management seems very professional, yet most seem a tad inexperienced. The general manager seemed to be trying to talk me out of the position for most of my interview with him. He went on about how I would need lots of computer knowledge (which I have) and then about how the computer system was very old and maybe not so user friendly. I explained to him that my dad has been programming computers for 36 years and how my first computer had a 10 3/4" floppy drive... and Dad taught me how to write my own programs (since this was when Microsoft was just a twinkle in Bill Gate's eye). This seemed to ease his mind a little.

    Overall, it was pretty much a cakewalk.

    Interview Questions

    • Truthfully, I don't even remember the questions they asked me. Nothing was overly hard, though. Something along the lines of "Tell me of a time when you made a mistake on the job and what you did to fix it".   1 Answer

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