McDonald's Customer Service Representative Interview Questions | Glassdoor

McDonald's Customer Service Representative Interview Questions

Updated Apr 28, 2017
12 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in New York, NY
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at McDonald's (New York, NY).

Interview

The interview process was short. They printed off my online application and conducted questions based off of my short answers. I interviewed with the GM which helped me not have to come back for a second interview.

Interview Questions

Other Interview Reviews for McDonald's

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in New York, NY
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at McDonald's (New York, NY) in January 2016.

    Interview

    Very easy, I really enjoyed the process as we talked about my love of various meats and cheeses and we talked about how to best build a burger. I let them know I am a burger expert, and before I finished by tenure at McDonalds I wanted to see a world in which I could get egg on my BigMac.

    Interview Questions

    • What's your favorite cheese   1 Answer

  2.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at McDonald's.

    Interview

    Its very simple and routine process. Submit an application online or in written form, past a psychological test, and get invited to the interview. Suprisingly, they even ask about your educational background and GPA in high school/college. The job is fairly easy to get. If you are modest and well-behaved, well-groomed and genuine, then you'll leave a good impression on just about anyone.

    Interview Questions


  3.  

    Customer Service Representative Interview

    Anonymous Employee in Fremont, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at McDonald's (Fremont, CA) in January 2013.

    Interview

    The manager asked me if I had any customer service experience and I told her I've worked at a few places for a few years. They called me back and hired me.

    Interview Questions


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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Wayland, MI
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at McDonald's (Wayland, MI) in September 2012.

    Interview

    Had to keep asking to be interviewed, even though he , the store manager,said they need help desperately, and I had applied on line as required,I had turned in my résumé with all my customer service background, and still the store manager seemed over-busy and over-stressed to take time to interview me.when he finally did he seemed more interested in telling me how agressive his morning managers are!

    Interview Questions

    • Would I be able to tolerate this hostile work environment.   1 Answer

  6.  

    Customer Service Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through other source. The process took 3 days. I interviewed at McDonald's (New York, NY) in June 2011.

    Interview

    A friend of mine contacted me with the person in charge of recruiting personal for this company. The interview was quite standard, fast, pretty basic questions about my previous experience dealing with people, my personal profile and my level of understanding of English. Most of the interview contained standard questions. I think , in my personal opinion, the most important fact was projecting self-confidence.

    Interview Questions

    • Define yourself ?
      Why do you want to work for this company?  
      Answer Question

  7.  

    Customer Service Representative Interview

    Anonymous Employee in Sydney (Australia)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at McDonald's (Sydney (Australia)) in October 2016.

    Interview

    Applied online on the 23rd of September and got a reply after a few hours saying I was successfully short listed for an interview. I had to pick a date for the interview and later on got a confirmation email. I had my interview last week which was fairly straight forward. The interviewer asked me 3 questions and talked me through my availability and at the end, the interviewer told me that I was successful and told me to come back the following Tuesday for an orientation.

    Interview Questions

    • Tell me about yourself
      What does teamwork mean to you
      How would you effectively work with a team  
      1 Answer

    Negotiation

    DO IT. APPLY TODAY. The interview was very easy. However, remember dress to impress wear something neat and clean and ladies make sure you tie you hair.


  8.  

    Customer Service Representative Interview

    Anonymous Employee in Toronto, ON (Canada)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at McDonald's (Toronto, ON (Canada)) in September 2013.

    Interview

    I was fortunate to get an interview by walking in with my resume and inquiring about any open positions. Every other McDonald's I went to just told me to apply online which did not help.

    The interview was pretty basic. They asked general questions like how I handle conflict and what would I do if I saw a fellow employee doing something unethical. Overall the process was well organized and they made me feel comfortable during the interview.

    From the interview I felt that McDonald's was a friendly place to work.

    Interview Questions

    • They asked the classic question: Name three of your weaknesses   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at McDonald's in September 2011.

    Interview

    I was unable to access the typing test from home because of an error with the link they sent me. But, when I tried to take it at their location, I had to use a small laptop that I was unfamiliar with. It was very uncomfortable and difficult to get used to the new keyboard setup.

    Interview Questions

    • Why should we hire someone with food service experience to work behind a desk?   Answer Question

  10.  

    Customer Service Representative Interview

    Anonymous Employee in Oakville, ON (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took a week. I interviewed at McDonald's (Oakville, ON (Canada)) in May 2011.

    Interview

    i filled out an application form and handed it in with my resumer. was contacted to come in for an interview shortly after, did a group interview and was asked basic questions, was hired on the spot and told to come in for training a few days later
    the interview was very straight forward and they explained the job expectations well

    Interview Questions

    • why do you want to work here
      what are some of your best/worst qualities
      why do you think you should work here  
      Answer Question

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