McMaster University Student Consultant Interview Questions | Glassdoor

McMaster University Student Consultant Interview Questions

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Student Consultant Interview

Anonymous Employee in Hamilton, ON (Canada)
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took a week. I interviewed at McMaster University (Hamilton, ON (Canada)) in March 2009.

Interview

The process was fairly straight forward. The first stage includes a preliminary filtering process through resumes. You then take a technical test/exam to test your knowledge with technoloy, customer service, and general computer terms. Your score on that then filters you through to the interview stage where you're they book an interview time and you show up to be interviewed by a panel of 2-3 existing staff. The staff included the supervisor and some senior consultants already been through the job. The interview took 15 minutes.

Questions included many experiential situations such as telling them a situation where you dealt with a problem and how you handled it. Required drawing on personal experience.

Interview Questions

  • Name a time when you dealt with a customer complaint and how you dealt with it   Answer Question
  • Name a time when you received exceptional customer service, what made it so good?   Answer Question
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