Medtronic Technical User Support Analyst Interview Questions | Glassdoor

Medtronic Technical User Support Analyst Interview Questions

2 Interview Reviews

Experience

Experience
100%
0%
0%

Getting an Interview

Getting an Interview
100%

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy

2 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

 

Technical User Support Analyst Interview

Anonymous Employee in Columbia Heights, Anoka, MN
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a recruiter. The process took 1 day. I interviewed at Medtronic (Columbia Heights, Anoka, MN) in April 2013.

Interview

Interviews are all done over the phone. This is a telephone-based tech support job and they want to hear how you actually sound, as if they are the user calling for help. You will be asked basic Windows technical questions, basic application questions (ie. Office apps) and VPN connectivity questions.

Interview Questions

  • How would you handle a difficult, frustrated or disgruntled user?   1 Answer

Other Interview Reviews for Medtronic

  1.  

    Technical User Support Analyst Interview

    Anonymous Employee in Columbia Heights, Anoka, MN
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Medtronic (Columbia Heights, Anoka, MN) in March 2011.

    Interview

    I was recruited for this position by a contract staffing firm. The interview was with two supervisors and the helpdesk's trainer on a conference call. While I didn't go into the office for an in-person interview I had a good perception of the team when I spoke with them over the phone. They were pleasant, to the point and were very eager to find and bring on job candidates quickly. I was hired solely on the phone interview.

    Interview Questions

    • What do you know about Medtronic as a company?   1 Answer
    • Aptitude and skill/knowledge questions about VPN connectivity, general Ethernet connectivity, printer troubleshooting, Windows 7 and Windows XP use and general PC troubleshooting.   Answer Question
    • How would you handle a call from an unhappy executive who had been waiting for help for 2 days?   2 Answers

    Negotiation

    The staffing firm was not very flexible on the pay rate. But at least try, especially if you are in a position where you have more than one offer to choose from.


Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.