Mercer Customer Service Representative Interview Questions | Glassdoor

Mercer Customer Service Representative Interview Questions

Updated May 9, 2017
6 Interview Reviews

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6 Candidate Interview ReviewsBack to all Interviews

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Helpful (2)  

Customer Service Representative Interview

Anonymous Interview Candidate
No Offer
Neutral Experience
Easy Interview

Interview

I applied and within a week I got an email about a phone screening. I replied to the email with the times I was available and a few days later, I had my phone interview. It was 20 minutes long and it was the first step of the process.

Interview Questions

Other Interview Reviews for Mercer

  1.  

    Customer Service Representative Interview

    Anonymous Employee in Urbandale, IA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Mercer (Urbandale, IA) in April 2017.

    Interview

    I applied online and received an email to set up the interview for later that week. The interview itself went well and I was very pleased with the company and the position I applied for.

    Interview Questions

    • Describe a situation I had to deal with a difficult caller.   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Des Moines, IA
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2+ weeks. I interviewed at Mercer (Des Moines, IA) in January 2017.

    Interview

    It was easy and simple. Overall a great experience. They offered a back ground on company and explained the position and was to be expected. We discussed my resume at length as well.

    Interview Questions

  3. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer

    Interview

    The interview was not that hard. There were general questions and the interviewer telling you the job expectations and gauging any prior knowledge you had of the field, so do a little homework on the company.


  4. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Norwood, MA
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    The process took 2 days. I interviewed at Mercer (Norwood, MA) in February 2011.

    Interview

    Interviewed in feb, interviewed again in march took until june to be hired!!
    wish I never took the job

    Interview Questions

    Negotiation

    no negotiation-STAY AWAY FROM MERCER


  5. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee in Norwood, MA
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 3 weeks. I interviewed at Mercer (Norwood, MA) in August 2010.

    Interview

    a 10 minute interview with a uninterested Manager

    Negotiation

    take it or leave it


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