Mercy Health Services Interview Questions | Glassdoor

Mercy Health Services Interview Questions

Updated Jul 11, 2018
9 Interview Reviews

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  1. Helpful (1)  

    Patient Service Representative Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Mercy Health Services (Baltimore, MD) in April 2018.

    Interview

    I first went to the open house career fair at mercys. While there I was able to leave my resume for several departments and was asked a few interview questions. In about a week I received phone calls for another interview. I met with the hiring person and she went into detail of what the position entails and the locations. I was also asked general interview questions. I met with her again the next day at the different locations and was introduced to the doctor and managers and was ask several questions from them. I also was given a tour of the department's. Once finished, I was told I would receive a phone call from the HR department. In a few days I received a call and was offered a position

    Interview Questions

    • Tell me about a time where you had to handle an upset customer/ patient?   Answer Question

  2.  

    Quality Analyst Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Mercy Health Services in June 2015.

    Interview

    Quick - applied online, received an e-mail to schedule an interview. Once interviewed, I was called back a week later with a job offer. The interview itself was very conversational - my manager definitely just wanted to see if I could work well with a team.

    Interview Questions

  3.  

    Quality Analyst Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Mercy Health Services (Baltimore, MD) in May 2014.

    Interview

    Met with 6 people in the department- asked very general questions. I feel like you just answered the same questions six times- what experience do you have, why healthcare, what are your strengths and weaknesses, experience with Excel, etc.

    Interview Questions


  4.  

    Quality Analyst Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 6 weeks. I interviewed at Mercy Health Services in March 2013.

    Interview

    I did not speak to one HR employee. I was put in a small meeting room, and 8 different employees, managers, and directors came in one by one to talk to me. By about the 6th person, I felt like I was being asked the same questions to see if my answers changed. One senior analyst saw my nervousness and talked to me about my volunteer experience instead. Another talked to me about his puppy.

    After these 8 people, I was brought across the hospital to the Department of Medicine to meet the Medical Director (who is also the Quality and Patient Safety director, and several other titles). She was very nice and only asked a few questions.

    Then they took me back to the first building to meet another Director, who negotiated salary (see below). Total, it was about 3-4 hours. Very grueling, but very few hard questions.

    Then they stopped contacting me for about a month. Suddenly, they called me back again!

    Interview Questions

    Negotiation

    I threw out a number and the director accepted. I got the impression that I could've negotiated had I started with a higher number.


  5.  

    Registered Nurse Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took a week. I interviewed at Mercy Health Services in July 2010.

    Interview

    Very simple, started off as an extern, met with the manager who thought I would be a good fit, asked me a few questions, set me up for an interview and hired me on the spot. They contacted me via phone and email with orientation details and it went on from there. Very professional organization

    Interview Questions

    • Nothing difficult except for what are my own weaknesses that I may face working in a highly stressed environment?   Answer Question

    Negotiation

    No negotiation


  6.  

    Clinical Nurse Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Mercy Health Services (Baltimore, MD) in September 2013.

    Interview

    I went to HR first to meet with the Nurse Recruiter and then she walked me to meet the Nurse Manager. It took about an hour, they asked very generic questions. Then I shadowed another nurse on the unit for four hours.

    Interview Questions

    • Why do you want to work here?   1 Answer

  7.  

    Nurse Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Mercy Health Services in February 2013.

    Interview

    Interviewed directly by the department and was given a timeline for a decision. When that timeline passed I followed-up and was told I would hear back from them by the end of the week. Two more weeks went by and nothing.....later found out it was filled internally. Very unprofessional to drag someone along in that manner.

    Interview Questions

  8. Helpful (1)  

    Nurse Support Technician Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Mercy Health Services (Baltimore, MD) in August 2013.

    Interview

    I applied online, they called me back the next week for a interview. I came in and had a interview with human resources then I had another interview with the unit manager all in the same day. After the last interview the manager set me up with another nurse technician to briefly orientate and walk me through the floor. After my walk through the manager told me she was going to make her decision between 3 other candidates and I the next week. They ended up calling me back the very next day and told meI got the job. Next, I had to come in for a physical, name badge photo, and to fill out the tax paper work. After that, I just had to wait for my start date which was approximately a month after my interview. They were very cooperative and organized.

    Interview Questions

    • The most difficult question to me would be "What are your weaknesses and why?" , because you don't want to tell the manager your weaknesses because whatever they may be might prevent you from getting the job.   1 Answer

    Negotiation

    I was able to negotiate the shift and schedule I wanted according to my school hours.


  9.  

    Executive Assistant Interview

    Anonymous Interview Candidate in Baltimore, MD
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Mercy Health Services (Baltimore, MD) in June 2018.

    Interview

    Contacted by a recruiter, interview with HR department and SVP . Interview style depends on person asking questions, some want to walk through your resume, some ask behavior based questions, most interview questions are conversation based. Disappointed in end result as one of the core pillars of their culture is hospitality and no follow up from recruiter or HR department. Was told by multiple people that I would hear from them as to next steps and have not gotten any follow up. While this is typical/standard business practice in today's culture Mercy prides it's on being different. Grateful to have discovered their lack of response in the interview process instead of after becoming a potential employee and being disappointed that they are like many medium sized companies where you are a number not an individual.

    Interview Questions

    • Very typical questions... mostly based on your experience/resume   Answer Question

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