Microsoft Support Engineer Interview Questions | Glassdoor

Microsoft Support Engineer Interview Questions

Updated Apr 9, 2018
72 Interview Reviews

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Helpful (3)  

Support Engineer Interview

Anonymous Interview Candidate in Las Colonias, TX
No Offer
Positive Experience
Average Interview

Application

I applied through college or university. The process took 4+ months. I interviewed at Microsoft (Las Colonias, TX) in February 2018.

Interview

The interview was 4 hours long, with 45 minutes rounds and 10 minutes in between, a total of 4 rounds. The interviews were pretty easy and people were laid back. Be prepared for questions related to customer experience and situation analysis. My only complaint is that the HR department took more than 3 weeks to reach out and all of that time for a NO.

Interview Questions

Other Interview Reviews for Microsoft

  1. Helpful (4)  

    Support Engineer Interview

    Anonymous Employee in Irving, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Microsoft (Irving, TX) in November 2017.

    Interview

    Got recruited on linkedIn and told to send my resume. Had a phone interview a couple weeks later just having me describe what I do at my school IT job.

    Couple weeks later, received the email that they are flying me out to Las Colinas, Texas for the interview.

    The day before the interview, they set up a social dinner where you can eat/drink and talk to other people interviewing as well as current employees of microsoft who will be doing the Interview. Highly recommend attending this as it calms your nerves a lot and lets you get to know some of the microsoft employees before they interview you.

    The interview was the next day with a morning session and an afternoon session. My guess is there was about 20-25 people per session. You then have 4 separate one on one interviews each about 45 minutes long.

    Interview mostly consisted of me explaining what i've learned in school and my internship. I didn't receive any technical questions, mostly just be confident in what you're talking about.
     But make sure to ask them questions too, make it more of a conversation then an interview.

    Received my offer 2 weeks later. Can't wait to be starting at the largest software company in the world!

    Interview Questions

    • Describe a difficult customer or problem you faced and how did you face it   Answer Question

  2. Helpful (2)  

    Support Engineer Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Microsoft in October 2017.

    Interview

    Phone Interview: About 15 mins
    Typical Questions.
    The recruiter was very nice so that heled me calm down a bit. It does help to go over your resume just to refresh on your experience. The only question that through off was "How would you explain the internet to my 80 year-old grandma"?

    Interview Questions

    • Talk about a project you worked where you had some hardships?   Answer Question
  3.  

    Support Engineer Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Microsoft (Seattle, WA) in February 2017.

    Interview

    I secured a technical phone screen for the position through a recruiting agency and was told it would take a maximum of 30 minutes. It ended up being a 15 minute conversation in which I was asked questions about the languages / technologies involved with the role. At the end of the call I was offered the position.

    Interview Questions

    • Tell me about your experience with NodeJS and C#.   1 Answer

  4. Helpful (7)  

    Support Engineer Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Microsoft (New York, NY).

    Interview

    I got an email from a recruiter via LinkedIn about the job. I applied online and did a Phone interview first. Then I was called in for an on-campus interview at the Texas campus.

    Interview Questions

    • If you were to explain the internet to my grand-mother, how would you describe it?   1 Answer

  5. Helpful (4)  

    Support Engineer Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Microsoft (Dallas, TX) in January 2017.

    Interview

    1. Submitted my resume online under customer facing technology division. About a month later heard back from a recruiter that I was selected for an initial phone interview.
    2. Phone interview lasted about 30 minutes. Standard behavioral interview questions were asked: Why Microsoft, How would you teach your grandma how to use a computer, How do you know when to stop, Show me your passion for technology, etc.
    3. About 2 months after I was notified I was selected for an onsite interview at Las Colinas, TX. There were about 50 of us in the afternoon session ( another 50 in the morning session). The flight, hotel and all travel expenses were covered by Microsoft. I was individually interviewed by 4 Microsofties, from SEEs to managers. Most of the questions were behavioral, such as tell me about this project you've completed, tell me about yourself, why Microsoft, etc. I had to do several role-plays, such as handling a frustrated customer who doesn't want to talk to me or an angry customer who demands reimbursement, etc. I was asked to explain a segment of code in C++ ( because I listed it on my resume) and explain which hardware component in a computer is most brittle. Some other interviewees also were asked questions like guess a number from 1-20, what would you do if tomorrow is the end of the world, etc, but I weren't asked such questions. Make sure you ask the interviewers questions too!
    4. Got a phone call the day after the interview and I was told that I was extended an offer. I am so happy and excited to join the team soon!!!

    Interview Questions

    • Why Microsoft, How would you teach your grandma how to use a computer, How do you know when to stop, Show me your passion for technology, tell me about this project you've completed, tell me about yourself, explain which hardware component in a computer is most brittle, guess a number from 1-20, what would you do if tomorrow is the end of the world, [ int *p = 0; p += 200; fprintf("%u/n, p), what is the end result? ]   1 Answer

  6. Helpful (9)  

    Support Engineer Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 4+ weeks. I interviewed at Microsoft (Dallas, TX) in September 2016.

    Interview

    I first received a phone interview. Phone interview lasted about 30 minutes. Standard behavioral questions: why Microsoft? explain internet to your grandmother?, etc. One month later, I received phone call to come out to the Microsoft campus for face to face interviews.

    I had four interviews. Only one real technical interview all others behavioral. It was a 4 to 5 hour process. I received the results of interview within 2 days.

    Interview Questions

    • How would you handle a customer who couldn't fix computer mouse?   Answer Question

  7. Helpful (6)  

    Support Engineer Interview

    Anonymous Interview Candidate in Charlotte, NC
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeks. I interviewed at Microsoft (Charlotte, NC) in September 2016.

    Interview

    Received a message through LinkedIn to submit my resume. I did then received a phone interview. After the phone interview I was brought to Charlotte for an in person interview.

    Interview Questions

  8. Helpful (3)  

    Support Engineer Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at Microsoft (Dallas, TX) in September 2016.

    Interview

    I got a linkedin mail asking for my resume, after that I was set up for a phone interview. I was then emailed about 3 weeks later that I was selected from the phone interview and they would like to fly me out to Dallas. 10 days later I was in Dallas. I was there for 3 days; the first night we met with other candidates and the interviewers. The next day my interview started at 1pm and lasted till 5pm. 4- 45 minute interviews with 15 minute breaks in between.

    Interview Questions

    • What is an example of a conditional statement in programming?   1 Answer

  9.  

    Support Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Interview

    I applied to a hardware/embedded engineering position and was then contacted for a support engineering phone interview. It went well but was not the position I applied for. Spoke with my recruiter and told them and they said they would fix it. Was contacted for another interview and was flown onsite to Los Colinas, Texas. Where I found out that most other applicants there were other engineers who also did not apply for the position. It seemed like they were trying to pull other engineers in for a final round interview for a position they did not apply for and then entice them to take it because of the Microsoft name and absurdly high pay although it did not seem to be much more than a glorified tech support position.

    Interview Questions

    • simulated a tech support phone call diagnosing a grandmas issues with her computer   Answer Question

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