Microsoft Technical Support Engineer Interview Questions | Glassdoor

Microsoft Technical Support Engineer Interview Questions

Updated Nov 21, 2017
30 Interview Reviews

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Helpful (17)  

Technical Support Engineer Interview

Anonymous Employee
Accepted Offer

Interview

Was introduced to recruiter at career fair. Received e-mail of interest from recruiter within two weeks. Had two phone interviews asking mainly technical questions followed by in-person interviews with four managers.

Interview Questions

  • Tell me about a difficult problem you encountered and how you worked to solve it   Answer Question

Other Interview Reviews for Microsoft

  1. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate
    No Offer

    Interview

    The interviewer is conducted on Skype due to oversea's position. Time of interview was 40-50 minutes. 10-12 questions. To prepare for this interview, I assort about 10-15 Microsoft interview questions and most of them are what I received as interview question. However, some of questions that have no correct answers are hard to answer, it is definitely best to think and prepare them before interview.

    Interview Questions

    • How do you build a refrigerator (or a calculator)?
      If you are to build a kitchen, what will it look like?   Answer Question

  2. Helpful (6)  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Charlotte, NC
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Microsoft (Charlotte, NC) in December 2012.

    Interview

    1 round have to answer 12 questions on the phone. 80% correct rate will earn you a ticket to the 2 round.
    2 round talk to a senior support engineer about troubleshoting questions
    3 round onsite to meet the team, last round was still tough, I was asked a lot tough questions like from the windows networks to windows clusters, from software to hardware tuning

    Interview Questions

  3.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Microsoft (Dallas, TX) in March 2012.

    Interview

    They got my resume through college career services. The interview consisted of 4 1:1 interview each lasted for 45 minutes. three of them were much more at behavioral side and one was general programming.

    Interview Questions

    • Everything was too general. Couldn't even figure out what they were looking for.   1 Answer

  4.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Dallas, TX
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through college or university. The process took 2 days. I interviewed at Microsoft (Dallas, TX) in January 2012.

    Interview

    Campus interview is easy, just talk previous working experience.
    Phone interview is not hard, just anwer the question about "the most difficulty of your work..."
    The day before onsite interview, there is a dinner to meet engineers in MS.
    Onsite interivew is intensive. Talk to 4 person, and 45 minitues per person. Everyone will give you a like behavior question, such as "what would you do if something happened..."
    They are very nice persons, every student is exciting about the interview, but not everyone can get offer.
    By the end of interview day, the offer will be known.

    Interview Questions


  5.  

    Technical Support Engineer Interview

    Anonymous Employee in Seattle, WA
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. I interviewed at Microsoft (Seattle, WA) in March 2011.

    Interview

    the process is quite smoothly and check with HR, HR will deliver the resume with the team managers

    When we process the inteview, it will raise some common techincal issues and some IQ issues

    Negotiation

    What were you able to negotiate? What advice would you give others considering an offer?


  6.  

    Technical Support Engineer Interview

    Anonymous Employee in Issaquah, WA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Microsoft (Issaquah, WA) in September 2009.

    Interview

    Referral, HR phone screen and then in person

    Interview Questions

    Negotiation

    pretty close ended


  7. Helpful (1)  

    Technical Support Engineer Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a staffing agency. The process took 4 weeks. I interviewed at Microsoft (Charlotte, NC) in January 2009.

    Interview

    My interview was great technically tough but open and warm.

    Interview Questions

    Negotiation

    IT was good but it was also before Microsoft became greedy and stingy.

  8.  

    Technical Support Engineer Interview

    Anonymous Interview Candidate in Thanjavur (India)
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through college or university. I interviewed at Microsoft (Thanjavur (India)).

    Interview

    The process was very meticulous. They had a well trained staff who were very particular about communication and knowledge in active directory. They quizzed even on operating systems and from your resume. If you are from CS background they expect very adept knowledge on networks

    Interview Questions


  9.  

    Technical Support Engineer Interview

    Anonymous Employee in Bengaluru (India)
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7+ weeks. I interviewed at Microsoft (Bengaluru (India)) in September 2017.

    Interview

    Initially called by HR and interview was scheduled. Had total 7 round of interviews:
    1. Technical Round 1 - Telephonic
    2. Technical Round 2 - Skype
    3. Communication - Skype
    4. Managerial 1- Skype
    5. Managerial 2 - F2F
    6. Team Manager - F2F
    7. Group Manager - F2F

    Technically you should be sound enough. Along with that you should have a desire to learn and passion for the technology.

    Interview Questions

    • Technical questions about the product.   1 Answer
    • Managerial Questions.   1 Answer

    Negotiation

    There was no negotiation in my case. My expected salary was paid to me.


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