Moore Norman Technology Center Customer Service Representative/Office Assistant Interview Questions | Glassdoor

Moore Norman Technology Center Customer Service Representative/Office Assistant Interview Questions

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Customer Service Representative/Office Assistant Interview

Anonymous Interview Candidate in Norman, OK
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 5 weeks. I interviewed at Moore Norman Technology Center (Norman, OK) in May 2012.

Interview

Applied online for a CSR position paying $12.40 per hour. About 3 weeks later received a call to report to HR for a skills test. The skills test was 50% written (Q&A) and 50% data entry on a computer (timed and graded for accuracy). About a week later I was called to interview which was scheduled for the following week. The interview was a panel of three staff members and was pretty average.

I asked about the field of applicants for the position and there were over 60 applicants, only about seven passed the tests and were called to interview.

Interview Questions

  • Tell us about a time where you went above and beyond to help a customer.   Answer Question
  • Tell us about a time when you had a really angry customer.   Answer Question
  • What would you do if you were helping a customer and another person wanted to ask a quick question while the office phone was ringing at the same time.   Answer Question
  • How do you feel about data entry.   1 Answer
  • Do you speak a foreign language or have you ever had to deal with a customer from a different culture since we do a lot of business with Hispanics?   Answer Question
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