Morgan Stanley Registered Client Service Associate Interview Questions | Glassdoor

Morgan Stanley Registered Client Service Associate Interview Questions

10 Interview Reviews

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Registered Client Service Associate Interview

Anonymous Employee in San Francisco, CA
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 6 days. I interviewed at Morgan Stanley (San Francisco, CA) in February 2015.

Interview

Met with the branch manager in advance who called me back when the role I currently have became available. I had a 40 minute phone interview and was asked to come in for an in-person meeting. I then met with my current boss. He was decisive, the interview lasted about 30 minutes. I then met with compliance for a confirmation interview on Friday (the next day) and was offered the job on Sunday. There wasn't much time to give an answer.

Interview Questions

  • What value add would you be to the team? Why do you want this job?   1 Answer

Negotiation

I was offered the salary cap for this position, so there wasn't any negotiation. When I requested a relocation stipend, I was denied because I was willing to move for the job, not transferred.

Other Interview Reviews for Morgan Stanley

  1.  

    Registered Client Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Morgan Stanley in January 2015.

    Interview

    It was straight forward questions about customer service experience. They asked about my previous experience and where I would see myself in 5 years. They compared the environment to a meritocracy. That was a fancy way of saying that you will be working long hours but you will get in trouble if you log it in as overtime. They stressed that although you will work over 12 hours, you will not get paid overtime even though your are entitled to it. The hiring manager asked if I was comfortable with lying and if I would be okay with doing some of his personal tasks.

    Interview Questions

    • Describe a time when client was unhappy and how you resolved it.   Answer Question

  2. Helpful (1)  

    Registered Client Service Associate Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Morgan Stanley in May 2014.

    Interview

    First was a call for a short phone interview to go over my resume. Then scheduled a face to face for the following week where I met with about 5 different people within the office. After that I got a call a week later to come in for a second interview at the actual location of the position they were looking to fill. Never head from them afterward.

    Interview Questions

    • Why should we hire you over someone who has 10 more years experience than you?   Answer Question

  3.  

    Registered Client Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied in-person. The process took 4+ weeks. I interviewed at Morgan Stanley in June 2013.

    Interview

    Got my job through networking and meeting one of the FAs. Interviewed with the FA team, the Branch Manager, and the client service manager. Standard interview questions - what are your strengths, what are your weaknesses. where will you be in 5 years.

    Interview Questions


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  5.  

    Registered Client Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at Morgan Stanley.

    Interview

    I was hired at a time when they were on a hiring spree so it wasn't a rigorous process. I was already licensed and had some experience so was welcomed. They even took some people that hadn't been licensed.

    Interview Questions

    • There wasn't anything unexpected in this interview. I would say this was fairly typical, a good opportunity to meet the managers and let them know who I was.   Answer Question

  6.  

    Registered Client Service Associate Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Morgan Stanley (Tampa, FL) in April 2013.

    Interview

    Very easy, 3 or 4 questions. Panel interview with a few of the managers. Asked how I heard about the job, what my goals were, why I wanted to take the position. Sat down with them for around 15-20 minutes. Very easy going.

    Interview Questions


  7. Helpful (1)  

    Registered Client Service Associate Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Morgan Stanley (New York, NY) in March 2011.

    Interview

    Met with Financial Advisors and then with the Branch Manager's Assistant who functions as "HR" in a sense, on a second day where I was given an offer. The interview was about two weeks from the original call I received from the branch. Started two weeks after that. Four weeks from call to start date.

    Interview Questions

    • Really nothing- I was the one who asked the more in depth questions and it surprised them.   Answer Question

    Negotiation

    I was able to negotiate 10% more than originally offered, plus bonuses.


  8.  

    Registered Client Service Associate Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at Morgan Stanley (Los Angeles, CA) in August 2010.

    Interview

    When phoned to set up the interview I was instructed to 'dress appropriately for a business office.' I have many years experience dealing with high-net worth clients, and know how to look. Did they expect me to show up in a bathing suit and flip-flops?! This was the first warning flag.

    Early on in the interview I got the impression that I was just being interviewed so the hiring manager could report back to HQ that she had spoken with x number of candidates, without regard to race, religion, national origin, sexual orientation, etc. etc.
    Very easy questions, real softballs. That was the giveaway that she wasn't really interested.

    Interview Questions


  9.  

    Registered Client Service Associate Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 3 weeks. I interviewed at Morgan Stanley.

    Interview

    2 interviews with different members of my future team

    Interview Questions

    • "I'm not sure I really know you, do I want to know you?"   1 Answer

    Negotiation

    There was no negotiation.


  10. Helpful (13)  

    Registered Client Service Associate Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2 days. I interviewed at Morgan Stanley in December 2009.

    Interview

    I was a summer intern working for a Branch Manager senior year of college. I told him I would like to be a Client Service Associate upon graduation and he linked me up with a Service Manager in the complex to interview for a position.
     I met with the Senior Complex Service Manager who oversee's all CSA's in the complex. We discussed why I was a good candidate as a CSA with the firm and what experience's in my past employers lead me to this point in my career. We discussed what the position entails, who I could possibly be working with, and the general office environment. I was told I needed to be Series 7 and 66 registered with in 6 months and I would be given all materials necessary to prepare in advance.
    Questions I would pose are 1. what F.A.'s you would be working with, if it does not come up in conversation. 2. Expectation that Supplement Compensation must be paid and if the F.A's had arrangements with previous CSA's who covered them. 3. If you have three years of work experience ask for 3 weeks of vacation in your agreement. 4. If your registered CSA with previous experience ask for $55,000 base salary as its known to be the maximum a complex can pay a CSA without having to go to Regional approval. All CSA"s and FA trainee's salaries are paid out of the complex pool of P/L. Somone is getting the salary, might as well be you. 5. Make sure they know how hard of a worker you are and the team player you will be helping others with questions that come up.

    The Service Managers are really not very impressive, seems like too many of them and the Joint Venture will trim some of the fat there. The Complex Risk Officers are quite knowledgeable and competent. They are looking out for your interest as a CSA/FA first and foremost even when they seem to be overlying prying. The offices are old and really the only good thing about them are they tend to be centrally located to parking and somewhat main street locations. The offices don't have too much action or buzz in them, most CSA's work there 8 hour day and get out. The low base salaries tend to make people work with a bit less care and at tentativeness then should generally put forth.

    Interview Questions

    • What do you think of current stock market environment?   1 Answer
    • How would someone describe you as a person?   1 Answer

    Negotiation

    Ask for $55,000 if you have previous work experience and if they counter with we can only offer $46,000 say $53,000. Go down by $2,000 increments, nothing more. Generally unregistered CSA' s will not be paid more than $42,000 initially and be aware raises are seriously difficult to get almost ever.


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