NCO Financial Interview Questions | Glassdoor

NCO Financial Interview Questions

Updated May 24, 2017
39 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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12

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Candidate Interview Reviews

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  1.  

    Trainer Interview

    Anonymous Employee in Baltimore, MD
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at NCO Financial (Baltimore, MD) in July 2012.

    Interview

    Was easy one phone interview and then one in person interview. I knew the person from another job so I am sure that played a part in me being hired.

    Interview Questions

    Negotiation

    Easy ...I got what I asked for.


  2.  

    Default Representative Interview

    Anonymous Employee in Dublin, OH
    Accepted Offer
    Positive Experience

    Application

    I applied online. The process took 2 weeks. I interviewed at NCO Financial (Dublin, OH) in May 2012.

    Interview

    Very laid back and easy.Easy questions. Took about fifteen minutes. I felt good about the interview process. The interviewer did most of the talking. The question was very simple and easy to follow.

    Interview Questions

    • How do you deal with difficult people.   1 Answer

    Negotiation

    There was no negotiation process.

  3.  

    Debt Collector Interview

    Anonymous Employee in Getzville, NY
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at NCO Financial (Getzville, NY) in March 2012.

    Interview

    Didn't ask anything. Showed the office. Told me to come for training and that's it. Told me to read FDCPA. I got training for a few days and that was it. I would recommend this to anyone that does cocaine on the regular, you will fit right in

    Interview Questions


  4. Helpful (1)  

    Remote Support Tech Interview

    Anonymous Employee in Joplin, MO
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at NCO Financial (Joplin, MO) in October 2011.

    Interview

    They really dig into what makes you tick, how you think, and your problem-solving capabilities. They ask the garden variety questions about previous jobs and your opinion of them. They also offer hypothetical situations and ask how you would handle it, or how you handled situations in the past. They wanted to know why I wanted to work for them and why I thought I was a good fit.

    Interview Questions

    • Tell me about a time when you resolved a customer complaint.   1 Answer

  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Rockford, IL
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at NCO Financial (Rockford, IL) in February 2011.

    Interview

    This is part 1 of 2 part process - The telephone interview lasted about 30 minutes - interviewed by phone by Recruiter -
    Consisted of two parts Work History Review and Customer Service Situational/Behavioral based questions.
    The Recruiter was professional in his questioning methods and made an effort to actively listen. Seemed to be somewhat perceptive without judgement. Invited into office for group interview.

    Interview Questions

    • what did you do in the position that relates to the job for which you are applying and why did you leave?   1 Answer
    • If you owned the company what would you expect for attendance from your employees. How many days off would you allow in a 90 day period before you would become concerned?   1 Answer
    • What three words would your manager, co-worker, use to describe you? Two questions. First your manager is asked then your co-worker.   1 Answer
    • What are the most important skills for a customer service representative?   1 Answer
    • Describe a situation where you went above and beyond for your customer?   1 Answer

  6.  

    Collector Interview

    Anonymous Employee in Dublin, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 4 days. I interviewed at NCO Financial (Dublin, OH) in November 2010.

    Interview

    Awfull company

    Interview Questions


  7.  

    MobileMe Advisor Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 6 days. I interviewed at NCO Financial (Charlotte, NC) in November 2010.

    Interview

    You fill out the app, they call and invite you to take the competency test, if you pass the test you get a face to face interview, then if the interviewer likes you you'll get a second interview which is an offer and you'll be given the training start date.

    Interview Questions

    • The test may be hard to some who aren't tech waay about apple products and services!   Answer Question

    Negotiation

    There's no negotiating salary so don't bother. Only thing I would bring up is availability up front!

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took a week. I interviewed at NCO Financial (Columbus, OH) in November 2010.

    Interview

    The one thing that annoyed me is that I didn't apply for this position, a recruiter found my resume on monster.com and called me and insisted I create a profile and do an application on their website even though everything that the application asked of me was answered on my resume. I was happy when they accommodated me because of childcare issues and allowed me a better shift than they typically offer to new hires. They said they did this for me because they were really impressed with my resume. I was hired on the spot contingent on my passing a drug test and background check..

    Interview Questions

    • "You're overqualified for this position and the pay is less than you're used to. Why would you want this position?"   1 Answer

    Negotiation

    There is no negotiation. The starting wage is non negotiable. It is considered an entry level position


  9.  

    Collector Interview

    Anonymous Employee in Getzville, NY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at NCO Financial (Getzville, NY) in October 2010.

    Interview

    Basic structured interview nothing unexpected

    Interview Questions

    • They do need to speak with a manager from your last employer   1 Answer

    Negotiation

    None offered be base pay


  10.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Greensboro, NC
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at NCO Financial (Greensboro, NC) in April 2010.

    Interview

    after filling out the application, i waited a few weeks for a call back or an email response. after no response, i went by the location to check the status. they then told me i need to take the assessment, which was a skills and personality test. i passed that and was scheduled an interview. interview went fairly in my opinion. what i believe that hindered me from getting the job was the recruiter had a hard time contacting my former employer for a work reference. she tried for a little over a week

    Interview Questions

    • name a time where you had to perform customer service and what was the outcome   1 Answer

See What NCO Financial Employees Are Saying

CSR

StarStarStarStarStar   Former Anonymous Employee in Montgomery, AL

Pros: “The pros of this employer were that they had great benefits, hours were 40 or better and the customer service was excellent.”“The pros of this employer were that they had great benefits, hours were 40 or better and the customer service was excellent.” – Full Review

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