Thomson Reuters Interview Question: Name a situation when you had... | Glassdoor

Interview Question

Payroll Specialist Interview

Name a situation when you had to handle a difficult client

  and explain how you got to a resolution.

Interview Answer

1 Answer


I had so many experiences that it was tough to name one. I answered with a situation where I entered a wrong rate for unemployment that resulted in an over collection of tax liability. I then followed up with how I worked together promptly to resolve the situation with the state and maintain a positive relationship with the client.

Interview Candidate on May 3, 2012

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