Sam's Club Interview Question: Name a time when you had to d... | Glassdoor

Interview Question

Cashier Interview

Name a time when you had to deal with a difficult customer

 . What policies/tools did you use and how did you solve the problem?

Interview Answer

1 Answer


I first explained my situation (I had a difficult irate customer at my previous job). I told them that I apologized no matter who was at fault, and continued to give the best customer service no matter what. I told them that after I tried solving the problem on my own to no avail, I had to get management and let them handle the situation.

Interview Candidate on Jan 23, 2014

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