Accredo Health Interview Question: Name an experience at work in... | Glassdoor

Interview Question

Patient Care Advocate Interview Nashville, TN

Name an experience at work in which you were overwhelmed

  and how did you handle it?
Answer

Interview Answer

1 Answer

1

I worked at a busy café in college and my first night as shift lead I had to redecorate the entire store for the holidays and do an extensive deep clean before a walkthrough for the district manager first thing the following morning on top of being short staffed.
How I handled it: Prioritized my responsibilities and instead of doing paperwork which I should have been doing, I jumped behind the bar and cranked out drinks since I was faster than the others on staff. I also reorganized who was working which station (register, blender, espresso machine, etc.) to streamline things better based on each person's strengths. I also ended up taking a short break and closed later. Even though it wasn't ideal, everything looked great the next day and I got huge bonus points from my boss and the DM.

Interview Candidate on Aug 13, 2015

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