Navy Federal Credit Union Interview Questions | Glassdoor

Navy Federal Credit Union Interview Questions

Updated Jul 9, 2017
232 Interview Reviews

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Candidate Interview Reviews

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  1. Helpful (1)  

    Member Service Representative I Interview

    Anonymous Interview Candidate in Winchester, VA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Navy Federal Credit Union (Winchester, VA) in March 2017.

    Interview

    Received an online assessment, was called to discuss resume, she then scheduled an interview, interview was easy -behavioral questions and technological skills on a computer as the interviewers instructed what they wanted you to do. Was not offered a job at the interview, but was told I would be contacted if yes or no in a few weeks.

    Interview Questions

    • Explain a situation where you were unsure of how to solve a problem   Answer Question

  2. Helpful (4)  

    Member Representative Interview

    Anonymous Interview Candidate in Pensacola, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Navy Federal Credit Union (Pensacola, FL).

    Interview

    Didn't get the job, but will keep.retrying... I've heard it is a great company to work for so I want to be part of their company.
    I have a lot to offer to their company and to the public. I like helping others.

    Interview Questions

  3. Helpful (2)  

    Performance Management Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Navy Federal Credit Union (Pensacola, FL) in February 2017.

    Interview

    Initial phone interview, simple resume review, and answering basic questions. Followed up, with on site Video Conference Interview. More questions with two interviewers, about 30 minutes each, then about a one week review period, until job offer.
    It was odd to have to drive to campus, to do a video interview, it seems like it would have been just as efficient to do the video interview from my own computer.

    Interview Questions


  4. Helpful (7)  

    Member Service Representative Interview

    Anonymous Employee in D'Iberville, MS
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Navy Federal Credit Union (D'Iberville, MS) in December 2016.

    Interview

    The process was pretty simple. I applied online, got a call the next day. The interview took place with two people. They took turns asking pretty simple behavior questions. The total interview took 10 minutes.

    Interview Questions

    • Name a time where you had to change your approach to a customer   Answer Question
    • When faced with a hostile customer, how did you react?   Answer Question

  5.  

    T&L Administrator Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Navy Federal Credit Union (Pensacola, FL).

    Interview

    The interview process was fairly simple. I had two interviews, both consisting of behavioral questions...a week later I was notified that I was chosen pending the background and credit check. If you have things on your credit report, they will work with you.

    Interview Questions

    • Tell me about a time when you had to deal with a difficult person, and how did you handle the issue.   Answer Question

    Negotiation

    They are open to negotiations, but the salary offered was higher than what I requested, so I didn't negotiate. Also, you get a Christmas and annual bonus.


  6. Helpful (3)  

    Member Service Representative Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Navy Federal Credit Union (Pensacola, FL) in December 2016.

    Interview

    I did the application and received an assessment a few days later after the assessment I was called for an interview about a week later. After I left the interview about a hour later I got a email that they was doing the background check and about 2 hrs later the recruiter called and said everything went great and that I passed the credit check and im just waiting on a schedule

    Interview Questions

    • Name a time you had to go above and beyond for a customer   Answer Question

  7.  

    Accepted Offer
    Positive Experience

    Interview

    After completing the online application you receive an email to take an assessment that consists of two live phone call questions and multiple online questing to do with the job. You go through one in person meeting with recruiter to discuss about the position and one extensive interview with two supervisors asking situational questions. After that you have one last meeting for security clearance and background. Took about a month to get through hiring process and then the start date wasn't for another month and half after being hired.

    Interview Questions

    • What are your future plans with navy federal if offered a position?   Answer Question

    Negotiation

    You can negotiate if you want to they won't be upset. I was happy with the pay offered since it was substantially above the minimum pay for the position, so I accepted with no negotiations.

  8.  

    Msr Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Navy Federal Credit Union (New York, NY).

    Interview

    I applied online and I took an assessment with hypothetical banking type questions. Some were focused on actual monetary transactions, others were handling difficult situations. The interviewers asked random "how would you react" situational questions.

    Interview Questions

    • Tell me about a time that you had to make a hard decision   Answer Question

  9.  

    Delinquency Control Counselor I Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Navy Federal Credit Union (Pensacola, FL).

    Interview

    Applied online then took the online assessment 2 days later. I got called in for an interview the following week. I was told the interview went well a couple of days afterwards. I was offered the job about a month later.

    Interview Questions


  10. Helpful (3)  

    Member Service Representative Interview

    Anonymous Employee in Pensacola, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Navy Federal Credit Union (Pensacola, FL) in November 2016.

    Interview

    The process was pretty easy..They asked behavioral questions.They were very nice and want you to ask questions at the end of the interview. I took control and did the best I could.

    Interview Questions

    • When was a time you helped a customer when it was their own fault?   Answer Question

See What Navy Federal Credit Union Employees Are Saying

1 person found this helpful

StarStarStarStarStar   Former Account Services in Pensacola, FL

Pros: “Good money and the benefits are better than most”“Good money and the benefits are better than most” – Full Review

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