Netflix Customer Service Supervisor Interview Questions | Glassdoor

Netflix Customer Service Supervisor Interview Questions

5 Interview Reviews

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Helpful (2)  

Customer Service Supervisor Interview

Anonymous Interview Candidate in Salt Lake City, UT
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 5 days. I interviewed at Netflix (Salt Lake City, UT).

Interview

Spoke with a recruiter via phone. Explained my 11 years experience as both a manager and a trainer. Apparently, Netflix frowns upon trainers and workplace education because I was told directly that trainers aren't considered for supervisor positions. This is despite my ALSO having management experience, and the fact I've managed operations managers in my past.

I have integration software experience, technical issues with apps experience.

Interview Questions

  • How would you handle an individual who is missing from work often?   1 Answer
  • Do you have experience with technical support?   1 Answer

Other Interview Reviews for Netflix

  1.  

    Customer Service Supervisor Interview

    Anonymous Employee in Hillsboro, OR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Netflix (Hillsboro, OR) in January 2011.

    Interview

    Very easy. Phone screen with a recruiter and then a panel interview with the job offered to me on the spot at the conclusion of the interview.

    Interview Questions

    • Nothing really. Very behavioral in all senses to see how I react to pressure, conflict and my management style.   Answer Question

    Negotiation

    They asked how much I wanted per year. I told them and they countered 3k less. I accepted on the spot.


  2.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Hillsboro, OR
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Netflix (Hillsboro, OR) in July 2010.

    Interview

    I was contacted by a Netflix recruiter and we set up a 1:1 phone interview. The interview went very smoothly and it was clear that I was able to exceed expectations in the position.

    I sent a thank you letter that was set to arrive approximately 7 days after the interview.

    I followed up with a phone call 2 weeks later and they did not return my phone call or acknowledge me as an applicant in the running for the position.

    Approximately 1 month later, another recruiter from the same location interviewed me for the exact same position and had no idea that I had already interviewed for the position.

    Interview Questions

    • How would you handle an employee that has attendance issues when we do not have an attendance policy in place?   1 Answer
  3. Helpful (1)  

    Customer Service Supervisor Interview

    Anonymous Employee in Hillsboro, OR
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Netflix (Hillsboro, OR) in July 2009.

    Interview

    Multiple emails resulted in a face to face with upper management.

    Interview Questions

    Negotiation

    Easy. The offer came immediately after the interview. Advice: Don't just chase the higher $ amount....the chances are that you will not be getting it for long. Sometimes the smaller paycheck is worth the stability.


  4.  

    Customer Service Supervisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 days. I interviewed at Netflix in May 2010.

    Interview

    Emailed resume, called for phone interview, brought in for second and third in-person interviews. Job offer call was received two days later.

    Interview Questions

    • Why would someone with your background feel qualified for this position.   Answer Question

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