Netflix Customer Service Supervisor Interview Questions | Glassdoor

Netflix Customer Service Supervisor Interview Questions

5 Interview Reviews

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Helpful (2)  

Customer Service Supervisor Interview

Anonymous Interview Candidate in Salt Lake City, UT
No Offer
Negative Experience
Average Interview

Application

I applied online. The process took 5 days. I interviewed at Netflix (Salt Lake City, UT).

Interview

Spoke with a recruiter via phone. Explained my 11 years experience as both a manager and a trainer. Apparently, Netflix frowns upon trainers and workplace education because I was told directly that trainers aren't considered for supervisor positions. This is despite my ALSO having management experience, and the fact I've managed operations managers in my past.

I have integration software experience, technical issues with apps experience.

Interview Questions

  • How would you handle an individual who is missing from work often?   1 Answer
  • Do you have experience with technical support?   1 Answer

Other Interview Reviews for Netflix

  1.  

    Customer Service Supervisor Interview

    Anonymous Employee in Hillsboro, OR
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 6 days. I interviewed at Netflix (Hillsboro, OR) in January 2011.

    Interview

    Very easy. Phone screen with a recruiter and then a panel interview with the job offered to me on the spot at the conclusion of the interview.

    Interview Questions

    • Nothing really. Very behavioral in all senses to see how I react to pressure, conflict and my management style.   Answer Question

    Negotiation

    They asked how much I wanted per year. I told them and they countered 3k less. I accepted on the spot.

  2.  

    Customer Service Supervisor Interview

    Anonymous Interview Candidate in Hillsboro, OR
    No Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Netflix (Hillsboro, OR) in July 2010.

    Interview

    I was contacted by a Netflix recruiter and we set up a 1:1 phone interview. The interview went very smoothly and it was clear that I was able to exceed expectations in the position.

    I sent a thank you letter that was set to arrive approximately 7 days after the interview.

    I followed up with a phone call 2 weeks later and they did not return my phone call or acknowledge me as an applicant in the running for the position.

    Approximately 1 month later, another recruiter from the same location interviewed me for the exact same position and had no idea that I had already interviewed for the position.

    Interview Questions

    • How would you handle an employee that has attendance issues when we do not have an attendance policy in place?   1 Answer
  3. Helpful (1)  

    Customer Service Supervisor Interview

    Anonymous Employee in Hillsboro, OR
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 1 day. I interviewed at Netflix (Hillsboro, OR) in July 2009.

    Interview

    Multiple emails resulted in a face to face with upper management.

    Interview Questions

    Negotiation

    Easy. The offer came immediately after the interview. Advice: Don't just chase the higher $ amount....the chances are that you will not be getting it for long. Sometimes the smaller paycheck is worth the stability.

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  5.  

    Customer Service Supervisor Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 6 days. I interviewed at Netflix in May 2010.

    Interview

    Emailed resume, called for phone interview, brought in for second and third in-person interviews. Job offer call was received two days later.

    Interview Questions

    • Why would someone with your background feel qualified for this position.   Answer Question
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