Nitro Customer Success Manager Interview Questions | Glassdoor

Nitro Customer Success Manager Interview Questions

Interviews at Nitro

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Customer Success Manager Interview

Anonymous Interview Candidate in Dublin, Co. Dublin (Ireland)
No Offer
Positive Experience
Average Interview

Application

I applied online. The process took 6 weeks. I interviewed at Nitro (Dublin, Co. Dublin (Ireland)) in February 2017.

Interview

The application process took 6 weeks overall, and was quite competitive, involving:

 - Initial screening call with recruiter
 - Skype video call with hiring manager outside of business hours (due to timezone difference)
 - Onsite interview at Nitro offices in Dublin, consisting of initial 30 minute interview with engineers focusing on product and technical experience, interview with key account director focusing on sales and relationship management experience, as well as gauging that I was the right personality fit, and finally a face to face interview with the hiring manager who was visiting from San Francisco
 - A further Skype video call with a CSM in Melbourne, also conducted outside of business hours due to difference in timezone

The feedback from the interview process was positive, but the final decision was that another candidate was chosen.

I had a positive impression of the company based on what I had learned about them throughout the interview process, and received my final feedback via telephone. Perhaps this could be most telling of the actual culture of the company in and of itself, that they are prepared to treat unsuccessful candidates with respect even when the final decision is not to move forward. With other organisations I have dealt with, of differing size, they have not been as tactful as Nitro in the same situation. As a candidate, you invest a lot of time in your application, potentially engaging in hours of interviews over the phone and/or face to face as well as preparation time, so it is very much appreciated when you are treated right even if you aren't getting the news you may have hoped for.

With this in mind, I would certainly consider an application in future for a similar role in this organisation

Interview Questions

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