Nordia Service Assurance Assistant Interview Questions | Glassdoor

Nordia Service Assurance Assistant Interview Questions

Interviews at Nordia

2 Interview Reviews

Experience

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Service Assurance Assistant Interview

Anonymous Employee in Montreal, QC (Canada)
Accepted Offer
Neutral Experience
Easy Interview

Application

The process took a week. I interviewed at Nordia (Montreal, QC (Canada)) in January 2008.

Interview

In the call centers their interview process is pretty rapid. The company has such a high turnover that you're pretty much guaranteed a job as a phone agent provided you don't mess up your interview bigtime. However for SA / traffic desk positions there is high competition from within the company and they usually hire current employees.

I applied online and had a group interview with the Scheduling Manager and HR Manager, asked some behavioral questions and a few job-related tech questions.

Interview Questions

  • What is the difference between occupancy and service level?   1 Answer

Negotiation

No room to negotiate... they are a bottom of the barrel company.

Other Interview Reviews for Nordia

  1.  

    Service Assurance Assistant Interview

    Anonymous Employee in Nanaimo, BC (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. I interviewed at Nordia (Nanaimo, BC (Canada)) in May 2015.

    Interview

    I would keep up with targets by building a strong and loyal client base ensuring I am getting not only their business but also their families. I will work very close with the CSR team to ensure opportunities are being spotted. When it is slow...either I am constantly making calls or shadowing the tellers to gain instant referral business.

    Interview Questions

    • how would you keep up with sales   1 Answer

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