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    Nordstrom Cosmetics Counter Manager Interview Questions

    Interviews at Nordstrom

    66 Interview Reviews

    Experience

    Experience
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    29%
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    Getting an Interview
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    Helpful (9)  

    Cosmetic Counter Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Nordstrom.

    Interview

    I applied online and a few days later I got a call from human resources and she gave me a phone interview. She called on a Saturday night so I was really surprised and unprepared. She asked basic interview questions like why I wanted to work there, asked about my last job, availability and things like that. Then she asked me in for an interview with the cosmetics manager for that Monday. In that interview it was a lot of questions like name a time where this happened and what did you do. And other questions relating to prior experience. He told me he would call me in 3 days to let me know either way but I never got a phone call. On the 4th day I called and left a message just asking if they had made a decision yet and they never called me back. I thought that was extremely unprofessional especially considering I thought my interview went really well.

    Interview Questions

    • What would you do if you haven't met your sales goals for the day?   Answer Question

    Other Interview Reviews for Nordstrom

    1.  

      Cosmetics Counter Manager Interview

      Anonymous Employee in Annapolis, MD
      Accepted Offer
      Neutral Experience
      Easy Interview

      Application

      I applied online. The process took 2 days. I interviewed at Nordstrom (Annapolis, MD) in April 2011.

      Interview

      Phone interview after submitting application and taking online test . Then went in to speak with HR set up interview with Department Mgr, then interviewed with Department Manager and then Store Manager

      Interview Questions

      • How would you handle a customer with a return that did not have a reciept?   Answer Question

      Negotiation

      No negoittaton was told this is what we pay

    2.  

      Cosmetics Counter Manager Interview

      Anonymous Employee in Seattle, WA
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Nordstrom (Seattle, WA) in December 2011.

      Interview

      First I met with a department manager and had a standard interview. The following week I had to do a demo on a client for the account coordinator and that was followed by another 1:1 interview with her. The department manager called me the next day and offered me the job

      Interview Questions

      • How do you feel leading a group of people who have worked for this line longer than you? What would you bring that one of them wouldn't be able to?   Answer Question
      3. Join the Nordstrom team
      See Our Latest Jobs

    3.  

      Cosmetics Counter Manager Interview

      Anonymous Interview Candidate in Buford, GA
      Declined Offer
      Neutral Experience
      Average Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Nordstrom (Buford, GA) in February 2012.

      Interview

      The company was very direct with the interview process; however, I informed them that I was currently working, and that I would need to give my current employer notice before taking the position. I was told that I immediately needed to complete new-hire paperwork before I was even made an offer on salary, benefits, etc. I thought that this was a little preemptive to assume that I would just drop everything when I still hadn't officially been given an offer.

      Interview Questions

      Reasons for Declining

      It was a very small line that the management position was over, and I didn't feel that it would be the best fit for me.

    4.  

      Cosmetics Counter Manager Interview

      Anonymous Employee in Dallas, TX
      Accepted Offer
      Positive Experience
      Easy Interview

      Application

      I applied online. The process took 4 days. I interviewed at Nordstrom (Dallas, TX) in September 2012.

      Interview

      I am at the first step of the interview process, so I will keep this updated as it moves along. I first received an email to schedule a phone interview on Sept. 17 and had it yesterday Sept. 21. Was very brief, about 5 mins, and she asked the normal question, why I want to work for Nordies, a time when I had a difficult customer, my availability. She then told me she would forward her notes and my info to the cosmetics dept mgr. Fingers crossed!!

      Interview Questions

      Negotiation

      Haven't been hired yet, but positive thinking is always good lol!

    5. Helpful (5)  

      Cosmetics Counter Manager Interview

      Anonymous Employee in San Francisco, CA
      Accepted Offer
      Positive Experience

      Application

      I applied through an employee referral. I interviewed at Nordstrom (San Francisco, CA).

      Interview

      Great Interview Questions such as:

      Why Nordstrom?
      Do you like working with people?
      What does Customer Service consist of to you?
      How do you handle difficult customers?
      How do you handle a situation when an employee is doing something unethical? What would you do?
      What does being a Sales and Counter Manager mean to you?
      What are you going to do to contribute to a Team?

      Interview Questions

      • Have you ever had a situation where you exceeded a customer's expectations?
        Have you ever over-promised and underdelivered?   1 Answer
      • Are you available to work on nights, weekends and Holidays?   1 Answer

    6. Helpful (1)  

      Cosmetics Counter Manager Interview

      Anonymous Employee
      Accepted Offer
      Neutral Experience
      Easy Interview

      Application

      I applied online. The process took 1+ week. I interviewed at Nordstrom in September 2012.

      Interview

      initial phone interview, group information session followed by individual interviews with department managers. During the interview the manager filled out a basic form based on my answers. I was offered the job during the interview.

      Interview Questions

      • Very basic interview, mostly about customer service experience.   Answer Question

      Negotiation

      offered more than I expected

    7. Helpful (2)  

      Cosmetics Counter Manager Interview

      Anonymous Employee in Los Angeles, CA
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Nordstrom (Los Angeles, CA) in February 2012.

      Interview

      Quick, easy, applied on line , saw an opening for cosmetics did all the initial process from home, then Nordstrom called me within 2 weeks, scheduled me for an interview, and then a second interview and I got hired.

      Interview Questions

      • What did I think of micromanage   1 Answer

      Negotiation

      Easy and they were very accessible.

    8.  

      Cosmetics Counter Manager Interview

      Anonymous Interview Candidate in Chicago, IL
      No Offer
      Positive Experience
      Average Interview

      Application

      I applied online. The process took a week. I interviewed at Nordstrom (Chicago, IL) in July 2014.

      Interview

      Open interview at 10 am, asked to arrive by 9:50. I arrived at 9:45. We were brought into a room full of tables. Each applicant sat with one or two managers, so make sure to focus on the conversation at hand and do not get distracted by the conversations going on around you. (Very realistic in a retail environment). Spoke with two sales managers of cosmetics, who asked standard questions from a packet, which they filled out. This took about 15 or 20 minutes. Then we went downstairs and did a role play scenario where I had to sell them a product. This lasted an additional 10 minutes. Finally, I was brought upstairs to meet with the Store Manager. Each employee I spoke with gave me their business card, which made Thank You emails very easy. Overall the entire experience lasted 50 minutes from the time I arrived, to the time I left. No offer was extended to me, but I was told I would hear from them in 24-48 hours.

      Interview Questions

      • The role play activity was unexpected and so was meeting the store manager. Be prepared for this when interviewing!   Answer Question

    9.  

      Cosmetics Counter Manager Interview

      Anonymous Employee in Chicago, IL
      Accepted Offer
      Neutral Experience
      Easy Interview

      Application

      I applied online. I interviewed at Nordstrom (Chicago, IL) in January 2010.

      Interview

      It was pretty quick. The interview was short and to the point and I was offered a job on the spot. I had to provide examples of what I would do in certain sales situations and how I would close a sale. They do insinuate you make your own hours and don't have to work every weekend but that is not necessarily true when you start.

      Interview Questions

      • They asked the typical questions regarding the most challenging situation you have ever had to handle and how you handled it.   Answer Question
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