Nordstrom Customer Service Representative Interview Questions | Glassdoor

Nordstrom Customer Service Representative Interview Questions

Updated Nov 1, 2016
24 Interview Reviews

Interview Experience

Interview Experience
65%
34%
0%

Getting an Interview

Getting an Interview
82%
4%
4%
4
4

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy

24 Candidate Interview Reviews Back to all Interviews

Filter

Sort: Popular Date Difficulty

Filter

Sort: Popular Date Difficulty

 

Customer Service Representative Interview

Anonymous Interview Candidate in Seattle, WA
No Offer
Neutral Experience
Average Interview

Application

I applied online. The process took 5 days. I interviewed at Nordstrom (Seattle, WA) in August 2016.

Interview

Had a phone interview for the position. Nordstrom was great at allowing you to select a time that would work best for you, but ultimately I wasn't offered the position. Asked a lot of similar questions that were already addressed earlier in the interview. Pretty average phone interview. I would apply there again, but this time not for a seasonal position.

Interview Questions

  • Name a time when you went above and beyond to serve a customer.   Answer Question

Other Interview Reviews for Nordstrom

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2+ months. I interviewed at Nordstrom (Seattle, WA).

    Interview

    Did a phone interview via employee referral was rejected and employee called interviewer and demanded another phone interview. Did second phone interview. Was asked to come in and do in person interview and did. Was then submitted to background check and was offered job a month or so later.

    Interview Questions

    • How to handle multi tasking in a fast paced environment.   Answer Question
  2. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Nordstrom.

    Interview

    phone interview then store interview. met with the manager and then i got a tour of the store. They called back and i was offered the job and began the training process. I went to king of prussia for the training, and it was very eventful and informative

    Interview Questions

    • Name one way youve helped another in a hectic environment   Answer Question
  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at Nordstrom (Atlanta, GA) in February 2015.

    Interview

    Simple and scenario questions. They want to know you can work in a fast pace environment. Customer service is key, so it's a plus if you have a previous customer service experience. Just be yourself and smile, smiling goes a very long way because it customer service oriented. They are also very professional,timely and organized. If you answer the question in a professional manner and think of the customer first, you will get the job.

    Interview Questions

    Negotiation

    No negotiations

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Interview Review


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Centennial, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Nordstrom (Centennial, CO) in November 2014.

    Interview

    Very smooth professional process.
    After applying online, I was called by a recruiter for a phone screening, after that I had my face to face interview on site.
    The hiring staff was kind, and they take time to know you well even before having the interview with a manager or supervisor.

    Interview Questions

    • I listened to a call and was asked some questions about that, what should the representative should have done on that call and many other question about my experience.   1 Answer

    Negotiation

    No negotiation, the starting rate was known.

  6. Helpful (4)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through other source. The process took 1 day. I interviewed at Nordstrom in October 2014.

    Interview

    Received e-mail the same day as applied to set up interview process. Went through phone interview than two tests. One on grammar and the other on phone listening skills. Then I went for a walk in interview too.

    Interview Questions

    • The test was the most difficult. Pay attention and take lots of notes!   Answer Question
  7.  

    Customer Service Representative Interview

    Anonymous Employee in Englewood, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Nordstrom (Englewood, CO) in August 2014.

    Interview

    Phone screening to set in person interview, then received offer through HR which was made via phone call and then followed up with email that outlined offer and basic benefits package

    Interview Questions

  8. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Nordstrom in July 2014.

    Interview

    First there was a phone interview. Then I had to take two computer tests and went in for an interview. The first test is to see how well you can multitask and respond to customers. The second test is part of the in person interview. I listened to an employee take six calls. Then I went back for my interview. The interview was discussing my skill levels in customer service, computer skills, previous employers, job duties and how do I handle various situations.
    I was told that I would hear back from them within a week and it has been a week.

    Interview Questions

    • The computer tests you on your ability to multitask and how well you respond to customers based on the information they provide you with.   Answer Question
  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Nordstrom in January 2014.

    Interview

    Applied on-line
    Phone Interview and Schedule Interview
    Interview

    Interview Questions

    • Give and example of when you did NOT perform up to your previous managers expectations.   Answer Question
  10. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Average Interview

    Application

    I applied through a staffing agency. The process took 3 days. I interviewed at Nordstrom in November 2013.

    Interview

    Temporary Seasonal Position at the credit department of the call center. Was contacted by phone for a phone interview. Was asked a series of questions: have I ever shopped at a Nordstrom's, what was my experience, if I had call center experience, tell me an instance where you had to solve a problem without the help of management, give me an example of a time where you couldn't solve a problem at work.

    Interview Questions

    • An example of a time when you couldn't solve a problem at work.   1 Answer
Don't Miss Out On a Job You Love
Upload a resume to easily apply to jobs from anywhere. It's simple to set up.