Nordstrom Associate Interview Questions | Glassdoor

Nordstrom Associate Interview Questions

Updated Sep 14, 2018
1,637 Interview Reviews

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  1. Helpful (4)  

    Commission Sales Associate Interview

    Anonymous Employee in Aventura, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Nordstrom (Aventura, FL).

    Interview

    Applied online, got a call for an interview with department manager. Wonderful manager, JK, interview was very interactive but I was a little shy. Manager did his homework. I received a call back and started orientation the following week.

    Interview Questions

    • Why do you want to work at Nordstrom?   2 Answers

  2. Helpful (1)  

    Corporate Strategy Associate Interview

    Anonymous Interview Candidate in Seattle, WA
    No Offer
    Negative Experience
    Average Interview

    Interview

    I’m really disappointed in Nordstrom and their hiring process. It seems like they’re looking for homogeneity within their Corporate Strategy department. Quite frankly you can see it in the makeup of the team as a whole. If you’re not exactly like others on the team and you don’t have the exact same bubbly super extroverted personality they’re not interested in moving you forward. And quite frankly, I think that’s really sad. They might want to rethink their hiring process and how they evaluate personality.

    I reached out to the recruiter via email, as the Taleo system they use is a black hole. We then had a phone screener. I then spoke to a member of the team for a first round. The next round consisted of 2 45 minute case studies with two different team members. This is where the process ended. But if I had made it I would have been flown onsite. A week after the case interviews, the recruiter left me a voicemail stating that I had done well on the cases, but that the team had a hard time getting a feel for my personality, so they’ve decided not to move forward. I think that’s really unfortunate.

     First of all, if they care about the personality portion so much why dedicate 30 minutes to a case and only 15 minutes to the behavioral portion? Or why have cases at all?
    But more importantly, I don’t think there’s anything I did which suggested I don’t have a personality or would be difficult to work with. Yes, I am typically more reserved, but during interviews I always try to build rapport and banter with my interviewers and thought I had done so, at the very least with the first interviewer. The second interviewer was very friendly, but perhaps a bit more difficult to get a read of as far as rapport-I really thought nothing of it because I’ve found that interviewers’ enthusiasm or seemingly lack thereof doesn’t necessarily make a difference. I’ve had interviews where the person on the other end seemed completely uninterested and monotone, but despite that I ended up moving forward.
    Throughout the case interviews, I smiled and answered the behavioral component as best as I could including questions such as “what do you do in your free time?” “How did you spend Thanksgiving?”

    The recruiter said because they work so closely the fact that they weren’t able to get much of a feel for my personality is problematic. I understand the concept of close knit teams, coming from management consulting where you get so close that you literally eat breakfast, lunch, and dinner with your team the 2 to 3 months you’re traveling on projects. I get it. But I take exception to the fact that they couldn’t get much of an idea of my personality. Additionally, just because someone isn’t necessarily as extroverted as you are, doesn’t mean they wouldn’t be fun to work with or easygoing. The weird thing is they didn’t even ask me anything about teamwork and getting along with others during the interview. Doing so, might have given them a better idea of how I work in a team setting. The team drew faulty assumptions. And unfortunately their assumptions weren’t predicated on complete information i.e., not even bothering to ask about teamwork, etc.

    At the end of the day you can’t force a company to hire you, but I think rejecting someone due to personality or cultural fit is really just an excuse for saying this person is different than others on our team and doesn’t have the same personality, so we don’t want to work with them. I think in the case of Nordstrom’s Corporate Strategy division this excuse is being used to promote a culture of exclusivity and homogeneity. I really hate to say this and we are in the year 2017, but there is something called implicit bias. If Nordstrom’s interviewers proceed from the lens that they’re only looking for a specific type of personality and person they could lose out on a lot of good candidates. From that vantage point, I quite simply don’t look like others on the team. If you’re only used to hiring one type of person any person who goes against this mold immediately has a strike against them. I’m not saying Nordstrom is doing this purposefully, but the might want to reevaluate their hiring processes to examine how biases seep in since they’re placing such an emphasis on personality fit. I also wonder if using more senior people to conduct the process would have made a difference. Or at the very least using one senior person and then one junior person to conduct the case might have allowed the team to get a more comprehensive view of the candidate as a whole. I feel as though senior people are probably less inclined to place such an emphasis on personality fit, as opposed to junior people who might be more focused on the extent to which a new hire fits into their “clique.”

    Interview Questions

    • Two case studies. They are exhibit style case studies. Sort of similar to what you might see at the strategy consulting firms. But a bit less rigorous. And they’re obviously retail focused.   Answer Question
  3.  

    Associate Interview

    Anonymous Employee in Nashville, TN
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Nordstrom (Nashville, TN) in November 2013.

    Interview

    applied online through Snagajob. Was called 2 months later. Initial interview was over the phone, followed by a one-on-one interview.


  4.  

    Associate Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. I interviewed at Nordstrom.

    Interview

    The interview process wasn't hard or easy that is all. not much to sa on the employee side because I declined the offer after being offered some training. That is all for now

    Interview Questions


  5. Helpful (1)  

    Associate Interview

    Anonymous Employee in Towson, MD
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through other source. I interviewed at Nordstrom (Towson, MD) in April 2014.

    Interview

    I talked about basic work experience with HR person;had a meeting with counter manager and then with cosmetic managers. Questions about work experience and customer service, how you will hold a difficult customer.

    Interview Questions

    Negotiation

    Not really


  6.  

    Jewelry Sales Associate Interview

    Anonymous Employee in San Jose, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 5 days. I interviewed at Nordstrom (San Jose, CA) in June 2015.

    Interview

    I submitted my application online and I got an email back for a phone interview. After the phone interview I came in for the on-site interview. After that, 2-4 days later I got a call from the hiring manager and got hired.

    Interview Questions


  7.  

    Jewelry Sales Associate Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 6 days. I interviewed at Nordstrom (Saint Louis, MO) in November 2013.

    Interview

    My friend was the human resource assistant and was able to get me a job right away. I had worked with him and was his roommate so he knew my work ethic. I went through the training, which was fun, and came out well informed to work.

    Interview Questions

    • Why are you a good fit for this?   1 Answer
  8.  

    Jewelry Sales Associate Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Nordstrom (Saint Louis, MO) in October 2013.

    Interview

    My interview was very conversational and laid back. It was a very open atmosphere which is why I was so drawn to Nordstrom. I first met with the manager of the department and from there met with the HR manager for more personal questions as opposed to ones about my work related experiences.

    Interview Questions


  9.  

    Jewelry Sales Associate Interview

    Anonymous Employee in Santa Monica, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Nordstrom (Santa Monica, CA) in June 2013.

    Interview

    So Easy! You go in for one interview and if they like you will be hired! The process takes less than a week. The managers are so amazing and very easy going. Try to dress professional and go in with a go getter attitude and you will do perfect!

    Interview Questions

    • What was your past experience?
      Why Nordstrom?
      Are you comfortable with commission based position?   1 Answer

    Negotiation

    Try and sale your self, and let them know how good of a sales person you are! Mention you work with people very well!


  10. Helpful (3)  

    Visual Associate Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at Nordstrom.

    Interview

    Had an interview over the phone. The Visual Manager couldn't have seemed less interested in talking to me than if I were an actual brick wall. She was completely disengaged and rude. I had heard nothing but positive things about Nordstrom, so I was really taken aback by her attitude, which I hope is atypical to company standards.

    Interview Questions

    • Asked most of the basic questions but didn't appear to be listening to my answers. I got a lot of "uh huhs" and barely a pause before launching into the next question. I truly do not believe she was listening.   Answer Question

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