Nordstrom Rack Customer Service Associate Interview Questions | Glassdoor

Nordstrom Rack Customer Service Associate Interview Questions

Interviews at Nordstrom Rack

5 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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Average

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Customer Service Associate Interview

Anonymous Interview Candidate in Denver, CO
Declined Offer
Positive Experience
Easy Interview

Application

I applied online. I interviewed at Nordstrom Rack (Denver, CO) in March 2019.

Interview

They will call you set up the date for interview.
It was 1:1 interview and the interviewer was nice. He had 3-4 pages of interview questions the company demands and it was about 6-7? questions.

Interview Questions

  • About a time you did great customer service.   Answer Question
  • Why did you apply Nordstrom Rack?   Answer Question
  • Describe a time in which you had to deal with a difficult situation? How did you handle it   Answer Question

Other Interview Reviews for Nordstrom Rack

  1.  

    Customer Service Associate Interview

    Anonymous Interview Candidate in Tempe, AZ
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Nordstrom Rack (Tempe, AZ) in May 2018.

    Interview

    It was about two hours long, because I ended up interviewing for two different positions. the first interview was with another candidate and the employer, it was very relaxed and easy.

    Interview Questions

    • Name a time you provided excellent customer service   Answer Question
    • Name a time you had to say no to a customer or an uncomfortable situation you were in with a customer, how did you handle it?   Answer Question
    • What made you apply for Nordstrom Rack?   Answer Question
    • What are some skills you have that may benefit you in this position?   Answer Question

  2.  

    Customer Service Associate Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Nordstrom Rack (Chicago, IL) in November 2017.

    Interview

    The interview process started with a phone interview. The interviewer just asked about my availability and then scheduled me for an in-person interview at the store. When I arrived on time for my interview, the manager was on her lunch break so I had to wait about 20 minutes for her to get back. Once the interview started, it was fairly straight-forward and easy. The manager worked off of what appeared to be a standard interview form and asked me about 8 questions off of the form. Some of the questions seemed kind of repetitive. Later, she asked another manager from a different department to do a second interview with me because it is their policy for all potential employees to be interviewed by two managers.

    Interview Questions

    • Talk about a time when you had to work as a team to make a decision.   1 Answer

  3.  

    Customer Service Associate Interview

    Anonymous Employee in Daly City, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Nordstrom Rack (Daly City, CA) in October 2015.

    Interview

    Very casual and brief manegers would do a one on one interview then you have to go through a regional maneger have to ask you about past experince will get referrals from family or friends

    Interview Questions

    • Why did i pick nordstrom to work   1 Answer
    • How could i handle angry customer?   1 Answer

  4.  

    Customer Service Associate Interview

    Anonymous Employee in Portland, OR
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Nordstrom Rack (Portland, OR) in October 2014.

    Interview

    Easy. A total breeze. It was a standard entry level interview for a standard entry level customers service position that anyone with half a high school education should be able to ace and walk away with a job. Done and Done.

    Interview Questions


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