NorthShore University HealthSystem Patient Access Representative Interview Questions | Glassdoor

NorthShore University HealthSystem Patient Access Representative Interview Questions

Interviews at NorthShore University HealthSystem

11 Interview Reviews

Experience

Experience
91%
9%
0%

Getting an Interview

Getting an Interview
70%
20%
10%

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy

Helpful (23)  

Patient Access Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied through an employee referral. The process took 3 weeks. I interviewed at NorthShore University HealthSystem.

Interview

1. Phone interview
2. Interview with HR manager, this inclues 3 tests
    typing at least 30 WPM
    Microsoft Word
    Microsoft Outlook
    Interview with HR manager
3. Interview with three different managers at the same time

Interview Questions

  • What is your worst quality or something you may need to work on?   Answer Question

Other Interview Reviews for NorthShore University HealthSystem

  1.  

    Patient Access Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at NorthShore University HealthSystem.

    Interview

    The first interview consisted of a meeting with an HR Rep who was very friendly. The Representative asked a few behavioral interview questions that required some forethought. The Rep seemed very positive about the company as a whole & made the process simple.

    Interview Questions


  2.  

    Patient Access Representative Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    The process took 4 days. I interviewed at NorthShore University HealthSystem (Chicago, IL) in May 2018.

    Interview

    Filled out the application online, emailed by HR 4-8 weeks later to schedule phone screening, phone screen then in person interview followed by shadowing of a current employee for a few minutes to see if you like the job.

    Interview Questions

    • Name a time you were challenged ethically at work.   1 Answer
  3.  

    Patient Access Representative Interview

    Anonymous Employee in Skokie, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 days. I interviewed at NorthShore University HealthSystem (Skokie, IL) in January 2019.

    Interview

    I appled online, went in for the job fair. The process went by fairly quickly spoke with a nurse she asked a few questions went to another room to fill out background paper work. Next I had a interview with I suppose the Call Center Manager. The questions Where fairly easy, there definately was an emphasis on being empathetic and showing up to work. Easy interview overall.

    Interview Questions


  4.  

    Patient Access Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at NorthShore University HealthSystem.

    Interview

    easy; phone interview first; then on the day of the interview, i had to take a computer and skills test (easy); if you pass, you meet the HR rep who does a brief interview; once that is complete, you then meet some of the managers of the department.
    fairly easy process

    Interview Questions

    • Scenario type questions....what did you do when you were in a difficult position/would have a difficult patient   Answer Question

  5.  

    Patient Access Representative Interview

    Anonymous Employee in Skokie, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at NorthShore University HealthSystem (Skokie, IL) in July 2016.

    Interview

    Its a long process, first you set up a time to take the entrance exam (if passed), then set up an interview within that interview, you interview with Human Resources then with the managers in patient access. If all is well you go and have a drug and physical test

    Interview Questions

    • What are your best qualities?
      How does calling effect the group?   Answer Question

  6. Helpful (4)  

    Patient Access Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at NorthShore University HealthSystem in May 2015.

    Interview

    After applying online for the position, I received a response through email to set up A phone interview. After my phone interview I was told that I will have to do another phone interview that will last about 30 mins.

    Interview Questions

    • Why do you want to work for this company?   1 Answer

  7. Helpful (5)  

    Patient Access Representative Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at NorthShore University HealthSystem in March 2017.

    Interview

    The interview was fairly quick in my opinion. When I first arrived I had to do a few customer service test. Which were pretty easy. After I completed the test is had a brief interview with the recruiter and hopefully someone from HR would contact me this week.

    Interview Questions

  8. Helpful (1)  

    Patient Access Representative Interview

    Anonymous Employee in Skokie, IL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at NorthShore University HealthSystem (Skokie, IL) in January 2017.

    Interview

    There were a lot of interviews. First a telephone screening with a recruiter, than a telephone screening with an HR Rep from Northshore. Next was a typing, windows competency test, 2 customer service test. After you pass that you get invited to come back for another interview with the HR Rep and then you are brought down to the Patient Access Center where you shawdow a Rep and then you are interviewed again my two of the Patient Access managers. After that very long process you get an offer within a few days...or you don't.

    Interview Questions


  9. Helpful (3)  

    Patient Access Representative Interview

    Anonymous Employee in Skokie, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at NorthShore University HealthSystem (Skokie, IL) in September 2015.

    Interview

    I went through a job fair that the company was holding. Got a call back within a week to interview with HR and Managers for the department. Less than an hour later, I received a job offer.

    Interview Questions

    • How well do you do under pressure?   Answer Question
    • Give me an example of how you have dealt with a difficult patient/customer.   1 Answer

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