Overstock.com Customer Service Representative Interview Questions | Glassdoor

Overstock.com Customer Service Representative Interview Questions

Updated Jul 22, 2017
11 Interview Reviews

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Customer Service Representative Interview

Anonymous Interview Candidate in Elma, WA
Declined Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at Overstock.com (Elma, WA) in June 2017.

Interview

I received a phone call from a recruiter who was following up with my online application. I was asked a variety of questions related to a willingness to comply to general company policy and to the working environment. And I was asked if I agreed to the starting wage & package. After having a favorable conversation, I was scheduled for a face-to face interview at the job site as well as asked to complete an online typing test of which I needed to score at least 35 wpm. All I needed to do was take a screen shot of the result & email it to this person. The interview lasted for about 1 hour. In that time I was asked 4 open ended questions. Afterwards I asked about 10 questions. The time shared was relaxing & friendly.

Interview Questions

  • Share an experience at which time a customer was dissatisfied. How did you respond and what did you do?   1 Answer
  • If a customer called the call center with a complaint of which you didn't have a solution, what would you do?   1 Answer
  • Explain a situation of which a customer was irate and you needed to be clever - had to provide an outside of the box solution.   Answer Question

Other Interview Reviews for Overstock.com

  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Overstock.com.

    Interview

    Group interview to start with scenarios, wanted to know exp and group activity than one on one interview. Pretty laid back interview basically answered questions and they write down the answers. the whole process took about 2 mo pretty long process.,

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Overstock.com (Salt Lake City, UT) in September 2013.

    Interview

    Overall the process took about two weeks. Very little phone interviews, instead was brought in to speak face-to-face with HR and customer service management. First interview was straight-forward but welcoming. She explained the culture and went on to ask me general personality-type questions. Second interview was with a member of the customer service team's management where we did some slight role-playing (more along the lines of "show me how you would do this" type of thing). Told when they were starting a new-hire training class and how the entire hiring process would go.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 5 days. I interviewed at Overstock.com (Salt Lake City, UT) in July 2013.

    Interview

    Hands on face to face it was a really easy process if you have prior customer service experience. They were friendly called back the next day, and was hired with in a couple of days.

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Overstock.com (Salt Lake City, UT) in September 2012.

    Interview

    it actually went pretty well. and for the 1st 2.5 years working here was awesome BUT NO LONGER. you have been warned. they are doing 'bait and switch' and the new management team are a bunch of tempermental idiots (and that would include the new co president stormy simon) who only got their position but butt kissing

    Interview Questions

    • i dont recall it was 2.5 years ago   1 Answer

    Negotiation

    who knows-no negotiation. 'take it or leave it'.


  5.  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Overstock.com (Salt Lake City, UT) in August 2012.

    Interview

    I applied online. I received a phone call 2 days later and an interview scheduled the day after that. Once that was done I scheduled a 2nd interveiw and began training the week following.

    Interview Questions

    • Explain a sittuation where you did not have the necesary tools to fix a sittaution. How did you handle it.   Answer Question

    Negotiation

    There was not one.


  6.  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Overstock.com (Salt Lake City, UT) in September 2010.

    Interview

    Basic typing test and answer 5 questions like "what would you do if, or name a time that"

    Interview Questions

    Negotiation

    NA


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 1+ week. I interviewed at Overstock.com (Salt Lake City, UT) in November 2009.

    Interview

    I spoke with someone on the phone. I then had a one on one interview, after which I took a few PC based tests, such as typing and vocabulary. It was very smooth and simple.

    Interview Questions

    • I'm afraid I don't remember any difficult questions. I found it a bit challenging to answer the same type of questions repeatedly and provide good answers, however.   Answer Question

    Negotiation

    I didn't have a negotiation phase as that's not my forte when applying for work.

  8.  

    Customer Service Representative Interview

    Anonymous Employee in Tooele, UT
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at Overstock.com (Tooele, UT) in September 2009.

    Interview

    They call you for an interview, you go they ask you a couple of questions and do a typing test.

    Interview Questions

    • I you could have dinner with someone either alive or dead who would it be and why.   Answer Question

    Negotiation

    at the time of intervie I was asked what shift i wanted and when they called to offer the job, they said "oh by the way the day shift is not available, you will have to work the night shift." I needed a job


  9.  

    Customer Service Representative Interview

    Anonymous Employee in Salt Lake City, UT
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Overstock.com (Salt Lake City, UT) in November 2007.

    Interview

    The interview process was easy and fast. I feel that the interview was good because it touched so many different aspects about me.

    Interview Questions

    • What is a weakness you have in the workplace?   2 Answers

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