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PRA Group Account Representative Interview Questions

Updated Sep 22, 2017
14 Interview Reviews

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Helpful (1)  

Account Representative Interview

Anonymous Employee in Hampton, VA
Accepted Offer
Positive Experience
Easy Interview

Application

I applied online. The process took 2 weeks. I interviewed at PRA Group (Hampton, VA).

Interview

The questions are super basic interview questions. I knew i was getting the job at the interview because my interviewer told me. Come dressed for success. Understand this is debt collection so you want to appear persuasive and able to negotiate. Prior call center experience is good but not needed. I never worked in a call center before this.

Interview Questions

  • Explain to me a time where you had to negotiate? (work or non work related)   1 Answer

Other Interview Reviews for PRA Group

  1.  

    Account Representative Interview

    Anonymous Employee in Hampton, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 2+ weeks. I interviewed at PRA Group (Hampton, VA).

    Interview

    The interview process was 2 part and it began with me sitting down with a recruiter (this was an open house with walk-ins encouraged) and then after my discussion with them I made it to part 2 which was a series of tests on my ability to use a desktop computer.

    Interview Questions


  2.  

    Account Representative Interview

    Anonymous Employee in Birmingham, AL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 6 days. I interviewed at PRA Group (Birmingham, AL) in October 2016.

    Interview

    Applied for position Oct 21/16. Got an email for a phone interview 10/24/16. Had in person interview with manager 10/27/16 and got the job about an hour and a half later that day.

    Interview Questions

    • Describe a personal goal you set for yourself and how did you achieve it?   1 Answer
    • Describe a time you went above and beyond for a customer without breaking policy?   Answer Question
  3.  

    Account Representative Interview

    Anonymous Employee in Hampton, VA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at PRA Group (Hampton, VA).

    Interview

    Quick, general questions, sometimes more than 1 interview, with operations managers vs human resources, pre judged by appearance, no structure, long wait time, sometimes forget they are scheduled for interviews, very messy and unprofessional.

    Interview Questions

    • How would you handle a customer that is refusing payment arrangements.   1 Answer

    Negotiation

    Outside new hires have the ability to negotiate based on experience


  4. Helpful (1)  

    Account Representative Interview

    Anonymous Employee in Memphis, TN
    Accepted Offer
    Negative Experience

    Application

    I applied in-person. The process took 3 days. I interviewed at PRA Group (Memphis, TN) in April 2016.

    Interview

    Testing, interview with HR, interview with department manager. They said they would get back with me if they had an offer. They called me within two days. It was a brief and pleasant interview with two department managers.

    Interview Questions


  5.  

    Account Representative Interview

    Anonymous Interview Candidate
    Declined Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 5 weeks. I interviewed at PRA Group.

    Interview

    Applied online and then a phone interview about the position. The recruiter scheduled an appointment to do the phone interview and then forgot about the appointment. Called me back at the end of the day and left a message wanting to reschedule. After the phone interview I had to go to a open house for the job. It was basically a presentation about the company. Then I was scheduled for a interview at the job site. Again the interview was normal. They wanted me to do a online test...however the system was down.

    Interview Questions

    • The questions interview are scripted and pretty standard.   Answer Question

    Reasons for Declining

    The company made me a offer however it was significantly less than what was discussed throughout the (lengthy) process so I had to decline it.


  6.  

    Account Representative Interview

    Anonymous Employee in Birmingham, AL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took a week. I interviewed at PRA Group (Birmingham, AL) in September 2014.

    Interview

    meet with operations manager and answer typical interview questions. if selected you will receive a call from hiring recruiter to further the process and make offer. If you accept the offer, they send you to take drug test & ask what schedule you are seeking to fit your personal needs. training started 2 weeks later

    Interview Questions

    • how do you feel when a customer is outraged and upset?   1 Answer

    Negotiation

    i didnt negotiate. I was satisfied with offer and considering the fact there is uncapped bonuses.


  7.  

    Account Representative Interview

    Anonymous Employee in Birmingham, AL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 5 days. I interviewed at PRA Group (Birmingham, AL) in August 2014.

    Interview

    The interview process went great.I actually gained some important knowledge. The manager that interviewed me was very professional and straight to the point. She also made me very comfortable versus being nervous. One thing I do recommend is that you take your time and don't be nervous while they are conducting your interview. Even if you've never been a debt collector before act confident because they will roll play with you.

    Interview Questions

  8.  

    Account Representative Interview

    Anonymous Employee
    Accepted Offer

    Application

    I applied online. The process took 4+ weeks. I interviewed at PRA Group.

    Interview

    Go to an open house session , take test on the computer with the code i think it is using kenexa software it is a skills test and typing test , phone interview , and then in person interview , accept offer or dny offer on the internet, drug test and background screening. training and then you hit the floor.... they start at $ 9 to $ 12 base pay

    Interview Questions

    Negotiation

    didnt negotiate but should have due to stress of the job


  9.  

    Account Representative Interview

    Anonymous Employee in Norfolk, VA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at PRA Group (Norfolk, VA) in January 2014.

    Interview

    Quick and easy. They do pull your CBR and will ask about your credit history. They ask for a scenario where something complicated happened and what you did to over come it. Come prepared with a story to tell.


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