PayPal Customer Service Representative Interview Questions | Glassdoor

PayPal Customer Service Representative Interview Questions

Interviews at PayPal

23 Interview Reviews

Experience

Experience
53%
17%
30%

Getting an Interview

Getting an Interview
52%
33%
10%
5

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Interview Candidate in Omaha, NE
No Offer
Negative Experience
Easy Interview

Application

I applied online. The process took 4 days. I interviewed at PayPal (Omaha, NE).

Interview

Was very brief as if Jessica did not want to do the phone interview. Asked same questions over and then ended with a yeah ok we will probably email you with next process this company take any where from a few days to weeks to figure out if they want to hire you. Good luck to those who apply.

Interview Questions

  • Explain what you did when a customer became angry and what you did to make them happy.   Answer Question
  • What did you do to make an angry customer happy.   Answer Question

Other Interview Reviews for PayPal

  1. Helpful (10)  

    Customer Service Representative Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Neutral Experience

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at PayPal (Chandler, AZ).

    Interview

    Had in interview for one position then got a call two weeks after the interview saying they had filled the position but they wanted me to come back in an interview for a different position... Went in for the interview... was offered the job on the spot... then went through background check and credit check and the whole process took almost three months

    Interview Questions

    • tell me about a time you had to deal with a difficult customer. how you handled it. and what was the outcome.   Answer Question

  2.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Chandler, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at PayPal (Chandler, AZ) in March 2017.

    Interview

    The process was approximately 4 hours and group panel. The interview types are STAR based as well as role play. There were no personal questions, or questions about personal background or experience overall. the interview environment is in a group setting. The group setting has no impact on the interview process That consisted group activity on scenario based survival. For example, in a plane crash what would you do? The questions were irrelevant to business environments and was a waste of personal time. There was a tour of the facility and shown amenities. Bulding itself was updated and personnel were nice. After interview took about 5 days and received denial email, no other information was provided.

    Interview Questions

    • What survival strategy do you have in a plane crash?   Answer Question
    • What would you do to assist customer with a billing question?   Answer Question
  3.  

    Customer Service Representative Interview

    Anonymous Employee in Omaha, NE
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3 weeks. I interviewed at PayPal (Omaha, NE) in January 2018.

    Interview

    Lots of questions followed by an inside tour. Happy recruiters to answer any and all questions. Lengthy process filled with lengthy delays per stage, but largely acceptable compared to other large companies

    Interview Questions


  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Baltimore, MD
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 3 days. I interviewed at PayPal (Baltimore, MD) in July 2017.

    Interview

    It was a telephone interview it went so fast I did not feel comfortable the lady was rude and kept asking me to hold on then had the nerve to ask why I'm applying if I'm not in that field at the moment I replied its more money and she was like oh well I wouldnt

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Easy Interview

    Application

    I interviewed at PayPal in March 2018.

    Interview

    It was a group interview, they had us work as a group to solve a puzzle. It was something weird like “you’re on a plane and it crashes in the woods- what would be the most important things”, it was kind of awkward all around

    Interview Questions

    • Why do you want to work at Paypal, Role playing answering a phone call, basic questions   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at PayPal (Chandler, AZ) in June 2015.

    Interview

    After my HR interview, I went through 2 more separate interviews in one day. They all lasted approximately 20 minutes each. The interviewers were friendly and nice.

    Interview Questions

    • Tell me how you think you might be able to take 60-90 calls per day, when you have averaged approximately 30 calls per day previously?   2 Answers

  7. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Chandler, AZ
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at PayPal (Chandler, AZ) in April 2016.

    Interview

    2 people interviewed me at the same time, they just asked about me and what I like, where I want to be in the company, then a bunch of behavioral questions. They were really nice.

    Interview Questions

    • Tell me a time when you had a difficult customer and how did you handle it?   1 Answer
  8.  

    Customer Service Representative Interview

    Anonymous Employee in Omaha, NE
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at PayPal (Omaha, NE) in March 2014.

    Interview

    There is a phone interview first, which lasts about 30 minutes and deals mainly with general questions about your work experience. If you are approved to continue, for this type of position, there is only one n person interview. If you are applying for management or higher, then PayPal may have you come in for up to 4 interviews, depending on the position within management.

    Interview Questions

    • They specially ask you questions relating to international finance, obviously because they are an international finance company. You are asked if you know what money laundering is, terrorist financing, and other such questions. It is also good to already have a PayPal account, and a little bit of knowledge of the basics on how PayPal works, from having that PayPal account. You are also asked questions relating to how to handle a difficult customer over the phone, which is an important aspect of this type of position. The remaining questions are really standard for any job interview.   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at PayPal.

    Interview

    You got a phone call and asked basic questions. Then you went in for first interview with aqusition contact, then you may proceed to the second interview and they liked the STAR interview responses.

    Interview Questions

    • Can you tell us a time when you have a difficult customer and how you resolved their issue.   Answer Question

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