Paychex Customer Service Representative Interview Questions | Glassdoor

Paychex Customer Service Representative Interview Questions

6 Interview Reviews

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Customer Service Representative Interview

Anonymous Employee in Rochester, NY
Accepted Offer
Positive Experience
Difficult Interview

Application

I applied through a recruiter. The process took 8 weeks. I interviewed at Paychex (Rochester, NY) in May 2014.

Interview

The interview process consisted of a series of trainings and test to evaluate my competency for the applied job. After which I was interviewed by my potential supervisors. The process took eight weeks to complete and there were two assessment exams that had to be completed with an average score of 90% or higher.

Interview Questions

  • Job related questions were asked.   1 Answer

Other Interview Reviews for Paychex

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Louisville, KY
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through other source. The process took a week. I interviewed at Paychex (Louisville, KY) in May 2009.

    Interview

    I phone interview 2 in person interviews which also included introductions to the rest of the staff .It seemed positive looked like all was going well then,I was told the position had been removed from someone high above and they were no longer going to fill the position.But that they were however very interested in me.

    Interview Questions

    • How have you found your job search to be going since being laid off?   Answer Question

  2. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Phoenix, AZ
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Paychex (Phoenix, AZ) in July 2015.

    Interview

    Online assessment / Phone interview -- Thought the interview went great. Got told i would be called for a 2nd interview. Got the 2nd interview. That person seemed very unhappy and upset she had to call me. Didnt go very well. Was told They were definitely looking at me for the position and weeks went by and never got a call back.

    Interview Questions

    • Why do you want to work at paychex?   1 Answer

  3. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Paychex in March 2012.

    Interview

    The interview was pretty straightforward with them asking you the typical interview questions that most employers ask. I felt pretty comfortable and they explained the process throughly enough to where I did not have many questions.

    Interview Questions

    • Name a time where you had to deal with an angry customer. How did you handle it and what was the outcome?   Answer Question

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  5.  

    Customer Service Representative Interview

    Anonymous Employee in Hauppauge, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Paychex (Hauppauge, NY) in October 2011.

    Interview

    interviewed with supervisor in person and with her boss over the phone, They called to offer the position, then I went for a drug test ad a background check

    Interview Questions

    • how are your customer service skills   1 Answer

  6. Helpful (3)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Draper, UT
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    The process took 4 weeks. I interviewed at Paychex (Draper, UT) in July 2008.

    Interview

    The first phone interview was very typical. Standard interview questions. The in-person interview was with a different person. She was very aggressive. Not sure if that was part of the "test", but it really turned me off from the company. It then took about 2-3 weeks to hear back from them. They offered me a position, but I was very wary at that point.

    Interview Questions


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