Paychex Sales Representative Interview Questions | Glassdoor

Paychex Sales Representative Interview Questions

Updated Jan 27, 2017
88 Interview Reviews

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Helpful (3)  

Sales Representative Interview

Anonymous Interview Candidate in Maple Grove, MN
Declined Offer
Negative Experience
Average Interview

Application

I applied through an employee referral. I interviewed at Paychex (Maple Grove, MN).

Interview

The Interviewer was 35 minutes late. His receptionist kept calling him and she never got a response. When he arrived he didnt seem apologetic at all. Seemed uninterested and careless

Interview Questions

Other Interview Reviews for Paychex

  1. Helpful (13)  

    Sales Representative Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3+ weeks. I interviewed at Paychex (Atlanta, GA).

    Interview

    I applied and immediately went to LinkedIn to connect with the recruiters in the area. I received a call the same day I applied and was given a phone interview.

    Phone Interview: Recruiter. We seemed to hit it off and she recommended me for an in-person interview with sales managers.

    1st Interview: Attendees: Recruiter and one of the sales managers. Went great! Had excellent rapport and they seemed to like what I brought to the table. Said they had no doubt that I could do the job and recommended me for a 2nd interview.

    2nd Interview: Attendees: One of the other Sales Managers. Again, went great! Had excellent rapport and she was comfortable moving on to the next step, which was a ride-along with a Sales Rep. Talked about the job, her success, college football, etc. During the interview, I did express some concern with having to travel out of town for 2 solid weeks (including the weekend) for training being that I have 2 young children at home (5-months and 3-years old). She mentioned that she had reps in the past that would come home the weekend in-between if needed, but they could accommodate if needed.

    **After this interview, I spoke with the recruiter to schedule the ride-along. She also wanted to schedule the final interview a day or so later with the Zone Manager - who oversees about 5-6 states - as soon as possible. The recruiter said that they would probably be looking to make me an offer and wanted to get everything finalized in the next couple weeks, and that the meeting with the Zone Manager was merely a formality in the process. We scheduled the ride-along as well as the final interview with the Zone Manager.

    Ride-Along: Met with the rep at the office and we talked a bit as he prepared for his day. Went out on a few appointments and made a few drop-ins. Talked about the job in more detail along the way. He was excellent at his job and I can see why they sent me out with this particular rep.

    3rd Interview: Attendees: Zone Manager. From the beginning, I didn't get the "just a formality" vibe. She seemed a little rushed and almost disinterested in my answers for the 2 or 3 questions she asked. I basically felt like her mind was already made up from the beginning and it wasn't in my favor. One of my follow up questions was again ask about the 2-week training. Her response was "It's a solid 2 weeks. If that's an issue then that is something we would need to consider". Also heard as "I know it's an issue for you, so I've already decided that you don't need to worry about it".

    **All-in-all, this seems to be a very good company if you can get in before you have any family responsibilities. I can only speak from what I was told, but the commission/bonus potential seems to be there. The environment is extremely professional and they are well-known in the field. I may be in the minority here, but I don't know many families with children that can spare one of them being gone for 14 days straight. I understand the importance and the benefit of the training, but I've never heard of any Fortune companies that have that requirement at the Sales Rep level.

    Also, being that I was under the impression the last meeting was "a formality", I may have mentally let off the gas a little. I take responsibility for that. I've been in the field long enough to know that if you're being sent out with a rep for a ride-along, the company has most likely made their decision to bring you on...otherwise they wouldn't waste their rep's time.

    Interview Questions

    • Nothing out of the ordinary. Standard "describe a time when..." or "how do you handle...". I have over 16 years of sales experience so their questions weren't anything I haven't answered or done before.   Answer Question
  2. Helpful (2)  

    Sales Representative Interview

    Anonymous Interview Candidate in Hudson, OH
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Paychex (Hudson, OH).

    Interview

    Started with the typical HR phone interview then personality test. Next would be to meet with the direct hiring manager. Once that goes well you do a field day/ride along with one of their senior reps. If that should go well then you meet most likely again with the hiring manager and one of their counterparts. Last stage is to meet with the Zone Manager and that goes well which is more of a formality you should receive in offer. Well in my case I didn't get the offer because they felt I was to over qualified for that position (which I was) and to my surprise the referred me over to their 401k division which deals with the current and larger accounts.

    Not only is the unusual for a company to do and I was flattered, but I had to start the whole process over again with speaking to a new HR person then the direct hiring manager and ultimately in the end I didn't get the job which came to be a complete waste of my time and no reasons or even a response back as to why. They made me feel that I would be perfect for this role and assured me how quick the process would be this time and sorry for all of the steps and time I had taken. At the end of the day make better a clearly decisions when considering a candidate. All in all the whole process was two months and total of 8 interviews and nothing!! I mean really!! Wow

    Interview Questions

    • Typical describe a time and how you overcame or worked through it. Also the Star format was used quite a bit.   Answer Question
  3. Helpful (1)  

    Sales Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 2+ months. I interviewed at Paychex (Chicago, IL) in May 2016.

    Interview

    The writing is on the wall. I read so many reviews about their terrible interview process and the awful way they drag their candidates through the mud. Against my better judgement, I decided to ignore the masses before me and move forward with 5 interviews. Step 1: recruitered reach out to me on LinkedIn(I had never heard of this company before). Step 2: sales assessment(easy) Step 3: met for lunch with a manager Step 4: ride along Step 5: follow up call with the manager Step 6: interview with another manager. At this point, I hadn't heard anything for a few days so I reached out to the recruiter who said the hiring manager wanted to refer me to another sales position. I asked for feedback all I was told was "I was a better fit for the other sales department" Step 7: Passed along to different recruiter Step 8: Face to face with District Manager Step 9: Recruiter said they are "still working on putting a manager in place" Step 10: Auto-response
    If you know a candidate is not a good fit for the role, be upfront. It doesn't take 10 steps to end up at the starting line. I took too much time off work and risked my job for an worthless opportunity. My advice to everyone else, is do not waste your time applying unless you don't have a job. Besides, the employees that still work there, aren't exactly the best of the best so I'm not sure their selection process is that great to begin with. The girl I shadowed with asked what my race was and stated she was a design major in collage and "doesn't consider herself a salesperson" and was "just doing this until she can find a job in fashion"

    Interview Questions

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  5.  

    Sales Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Paychex in May 2016.

    Interview

    Applied via the careers site. Very quickly received a call from a recruiter who gave me a 2 minute phone interview and then instructed me to complete an online exam. A few days later I scheduled an interview at one location which went well, but they were ultimately not hiring at that location. I was sent to another location for a 15 minute interview before they progressed me to the field ride. The field ride was quite uncomfortable as the person I was shadowing seemed more interested in cracking jokes and making inappropriate comments about my personal life. I tried my best to remain professional and direct the conversation back to daily life as a Paychex Sales Rep. At the end of my field ride, I had a feeling I wouldn't receive an offer. I followed up with the hiring manager and the recruiter via email and phone. Nearly 2 weeks later I received an email stating they would be moving in another direction.

    Interview Questions

    • What was a life changing moment that led you to become the person you are?   Answer Question
  6.  

    Sales Representative Interview

    Anonymous Interview Candidate in Chicago, IL
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through college or university. I interviewed at Paychex (Chicago, IL).

    Interview

    I met with one individual who seemed more concerned about where else I was applying. (they wrote down the names of these companies) The questions seemed unrelated and almost leaning toward rude. Office was quiet and everyone seemed miserable. Not recommended.

    Interview Questions

    • What other companies are you interviewing with specifically?   Answer Question
  7. Helpful (1)  

    Sales Representative Interview

    Anonymous Interview Candidate in Petaluma, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 1 day. I interviewed at Paychex (Petaluma, CA) in April 2016.

    Interview

    The recruiter set up the interview with 2 different managers in CORE and the 401K division. I had requested to interview individually to promote my skill set for each different position. Unfortunately, the recruiter refused to set up 2 separate interviews. When I interviewed with both managers, it was extremely difficult to put my best foot forward in emphasizing my skills and experience as one role was completely different from the other. I really feel as if the interview process and the recruiters to conduct the interview in this manner was not really enabling a candidate to be successful. As it turns out one manager did not even have an open position. Not a positive experience.

    Interview Questions

    • Two difference divisions were asking difference goals.   1 Answer
  8.  

    Sales Representative Interview

    Anonymous Interview Candidate in Las Vegas, NV
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeks. I interviewed at Paychex (Las Vegas, NV) in April 2016.

    Interview

    The interview was basically me reading my resume to the hiring manager. He was supposed to go over my assessment but he never did. There was nothing really out of the ordinary for this interview. They did ask if you were looking at other places which is kinda rude

    Interview Questions

  9.  

    Sales Representative Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at Paychex (New York, NY).

    Interview

    Interview process was not bad. Met with 2-3 different Managers separately. Each explained the daily life of a sales representative at Paychex. Road in the field with two Paychex Sales Representatives.

    Interview Questions

  10.  

    Sales Representative Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at Paychex (Tampa, FL) in October 2015.

    Interview

    I was originally referred by a current employee.
    Spoke with recruiter and went through a preliminary assessment.
    After passing assessment, spoke with district manager. They have you do a field ride-along with a current representative.
    After your field ride, you speak with management and final decisions are made

    Interview Questions

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