Pets at Home Customer Service Interview Questions | Glassdoor

Pets at Home Customer Service Interview Questions

Interviews at Pets at Home

1 Interview Review

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Customer Service Interview

Anonymous Interview Candidate
No Offer
Negative Experience
Average Interview

Application

I applied online. I interviewed at Pets at Home in May 2018.

Interview

Exactly the same as every other group interview on here. However I got through to the second round / trial shift where things were disappointing. As soon as I got in for the trial shift, they straight away put me on the tills with customers. They did not tell me how the tills work and this was a nuisance for both me and the customers and was just overall really awkward. Next I cleaned the animals, and then after that put stock where it belongs . After all of this, an interview with the manager who was really nice. At this point, I didn't want the job if they were not going to train me properly and put me in a situation which was awkward for both me and customers. In my opinion, they could've took me aside for 10 minutes and showed me the basics of the till, it's not rocket science but I still need to know how to work it. Overall, the process was easy but very long and uneeded for the amount of time they actually give back to you.

Interview Questions

Pets at Home Response

Jun 18, 2018 – Social Customer Care Manager

Hi,
We're so sorry you had a negative experience at one of our work trials. This isn't how we run trials so this will be fed back to ensure that nothing like this happens again. Feedback like this... More

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