Wells Fargo Interview Question: Please describe a situation i... | Glassdoor

Interview Question

Customer Service Representative Interview Charleston, SC

Please describe a situation in which you were unable to

  make a sale.

Interview Answer

2 Answers


Encouraged an account holder to apply for a credit card because he's taking his family on vacation in Hawaii. The advice was simply for added security in the event of an emergency, Unfortunately he was denied the credit. But I seized the opportunity to advice him to set up an automatic savings from his direct deposit every pay period, (which he did) and when it amounts to $300 or more we can use it to open up a secured credit card, and over time may be upgraded to an unsecured credit card.

Comfort on Nov 27, 2014

When asked how you are UNABLE to sell, bottom line the interviewer is looking for.. is your resolution. How you can turn negative situations into positive. Remember that, and you will excel. Good Luck!

Comfort on Nov 27, 2014

Add Answers or Comments

To comment on this, Sign In or Sign Up.