Pomeroy Help Desk Analyst Interview Questions | Glassdoor

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Pomeroy Help Desk Analyst Interview Questions

Interviews at Pomeroy

4 Interview Reviews

Experience

Experience
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Getting an Interview

Getting an Interview
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33%

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Average

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Help Desk Analyst Interview

Anonymous Employee in Cleveland, OH
Accepted Offer
Neutral Experience
Easy Interview

Application

The process took 2 days. I interviewed at Pomeroy (Cleveland, OH) in June 2010.

Interview

1 st phone interview which was around 10 minutes long. Easy questions like what is my experience..Second, 1 on 1 interview- Easy... 40 minutes long-. Again experience related questions and for example, why would I be a good fit for this position.
Later that night, I received a job offer.

Interview Questions

Negotiation

none.

Other Interview Reviews for Pomeroy

  1. Helpful (3)  

    Help Desk Analyst Interview

    Anonymous Employee in Hebron, KY
    Accepted Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 6 weeks. I interviewed at Pomeroy (Hebron, KY) in December 2012.

    Interview

    The recruiter "invited" me to fill out the application on Teleo 3 times before I was beaten into submission. The interview asked about .pst files in Outlook. They also asked about what gadget I like that don't run Android. It took a few weeks before receiving an offer. Training was a joke.

    Interview Questions

    • The most difficult question for me was the Outlook question. It was how to restore a PST file.   1 Answer

    Negotiation

    Negotiation? Ha! Take it or leave it. The recruiter was rude. It was a full time gig and the first job in that field so, not much negotiation.


  2.  

    Help Desk Analyst Interview

    Anonymous Employee in Hebron, KY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Pomeroy (Hebron, KY) in September 2015.

    Interview

    I interviewed with three mamagers. The asked me several customer service questions and several IT trouble shooting questions. The atmosphere was so relaxed I almost forgot I was in a interview with 3 different managers. I enjoyed talking with them it was like we all meshed very well. I was able to ask some questions as well.

    Interview Questions

    • How would you handle no stop calls in the que, and remain positive to each individual who may have similar questions as the previous caller.   2 Answers
  3.  

    Help Desk Analyst Interview

    Anonymous Employee in Hebron, KY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at Pomeroy (Hebron, KY) in March 2014.

    Interview

    Started with a very simple, straight forward phone interview to just give an overview of the position and what it would entail. Then there was 1 face to face interview with 2 help desk managers at the company. They asked very basic questions that you can find on most interview question sites with a few basic technical troubleshooting questions thrown in.

    Interview Questions

    • A PC will not boot. It crashes before it gets to the Windows Logon screen. How do you troubleshoot the issue?   1 Answer

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