Press Ganey Interview Questions | Glassdoor

Press Ganey Interview Questions

Updated Jun 1, 2017
40 Interview Reviews

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  1.  

    Advisor Interview

    Anonymous Employee in South Bend, IN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Press Ganey (South Bend, IN) in January 2013.

    Interview

    It's basically a 4 step process. You have the initial call with the hiring manager. Then you do an interview through a program called HireVue, where questions flash onto the screen and you answer them speaking directly into your webcam. There's nobody on the other end - just the program and a 3-minute timer per question - so you must be clear and succinct. After that, you have an interview with a group that would eventually be your peers. If that group gives the green light, you move on to a final in-person interview where you deliver a presentation with a set of recommendations based off of data from a dummy Press Ganey account to a group of senior PG managers/directors who are acting as the board of a hospital.

    Interview Questions

    • We've had an advisor for a couple years now and haven't gotten the results we wanted. Why will you be any different?   Answer Question

  2.  

    SERVICE ADVISOR Interview

    Anonymous Employee in South Bend, IN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through an employee referral. I interviewed at Press Ganey (South Bend, IN) in January 2014.

    Interview

    HR telephone screening followed by hiring manager call. Scheduled Skype presentation to a panel. Follow- up visit to corporate office to meet with two teammates and have lunch with hiring manager. Process took a couple months. They checked references thoroughly.

    Interview Questions

    • Behavioral based: Tell about a time... and a mock board presentation   1 Answer

  3.  

    Support Specialist Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Press Ganey (New York, NY).

    Interview

    Very professional. Questions asked are not generic and really push you to think of successes and failures in past jobs. Almost an hour of interviewing to get to know each other and see if it's a good fit, both ways.

    Interview Questions


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  5.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 7 weeks. I interviewed at Press Ganey in January 2014.

    Interview

    First, there was a phone screen from Talent Management/Human Resources; second, there was a phone interview from hiring manager; third, there was a virtual interview given by a team: the hiring manager, regional director (sales) and department VP; finally, an informal team interview. The hiring manager also assisted with follow-up questions and made herself available.

    Interview Questions

    • On the virtual interview, you are assigned to do a sample presentation.   1 Answer

  6.  

    President Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 7+ weeks. I interviewed at Press Ganey.

    Interview

    Several interviews and process intense evaluation including CEO, COO, CXO, Regional Management, focused on past experience, connections, management style, ethics, integrity. Intensive process highlighted by review and customer interaction while reviewing background. Enjoyed process and its intensity

    Interview Questions


  7. Helpful (3)  

    Client Relationship Executive Interview

    Anonymous Interview Candidate in South Bend, IN
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through a recruiter. The process took 3+ months. I interviewed at Press Ganey (South Bend, IN) in March 2011.

    Interview

    Extremely Detailed. Long Process to ensure proper fit.

    Interview Questions

    • Tell us about a time when you failed   1 Answer

  8. Helpful (1)  

    Instructional Designer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Press Ganey.

    Interview

    Long and drawn out. Had to pester HR to schedule and to receive feedback. Interviewed for over 4 hours of my time and have yet to receive any feedback, offer or even next steps. However, the time spent during the interviews went very well. The people seemed committed, hard working and very smart. The interviews had all the hallmarks of 'things going well". Very surprised to have not heard a thing...no choice but to blame a low functioning recruiter/ HR person.

    Interview Questions

    • The questions were designed to get a real feel for your personality, often lead with "Tell us about a time when..."   1 Answer

  9. Helpful (3)  

    Improvement Manager Interview

    Anonymous Employee in South Bend, IN
    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied through other source. The process took 3 weeks. I interviewed at Press Ganey (South Bend, IN).

    Interview

    The interviewing process has changed numerous times during my tenure there and has continued to change; it is constantly being tweaked and modified. Any insight on my interview process would be mostly moot. It was intimidating - it was a panel of the managers where I had to present a few of the reports that, if i were to get the job, would be presenting to the clients. They were looking for presenting skills and personality. Now, however, they look more for healthcare experience, which helps, but is not as critical as the other soft skills. Personally, with the change in their culture, I wouldn't go back to this company if they doubled my current salary. Employee sat has plummeted and for a company that tried to teach other organizations to survey their employees, I found it sad that they didn't last year because the results of the previous year were abysmal.

    Interview Questions

    • Again, the process has changed. I had to present THEIR data to a panel of managers - without having any knowledge of the material. It was more for presenting skill, but it was quite intimidating!   Answer Question

    Negotiation

    not much room for negotiation.


  10. Helpful (1)  

    Director Sales Operations Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Press Ganey in December 2010.

    Interview

    The interview process was very drawn out....3 months. I spoke with 9 different people a total of 11 times. Most of the interviews were behavioral based. Everyone was very friendly and all seemed very intelligent. The overall process was frustrating as it was very drawn out and scheduling kept changing. Also, next steps were often different than what I was being told during interviews.

    Interview Questions

    • How have you handled an employee that is not performing up to expectations?   Answer Question

  11. Helpful (3)  

    Human Resources Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 1 day. I interviewed at Press Ganey in September 2009.

    Interview

    First I had two phone interviews. Next I drove into town, they put me up in a nice hotel. The next day I spent several hours interviewing with several people in different departments. I found the interview process exhausting and Unnecessarily drawn out. For the most part everyone stuck to a script of typical questions. I sensed that most of the people conducting the interview felt stiffeled by having to ask the questions. Some people varied and asked their own style of questions. Everyone was polite and very professional. This is a conservative company. I answered every question to the best of my ability and tried my utmost to remain alert and interested in this archaic interview process.

    Interview Questions

    • Please give me an example of where you have failed or received some negative feedback in some aspect of your job performance. What did you do to try to correct this failure and what resulted from your actions?   Answer Question
    • Give me some examples of how an organization you’ve worked for has benefited from something new that tried on the job.   Answer Question

    Negotiation

    My offer came well below what the market will offer so I negotiated other perks to make the offer more suitable. Know the market, know your position and if it is valued within the company. Some positions are more valuable to the company than others. My position was not a direct contributor so it was not as valuable say as a Sales Executive would be. I knew what I could or couldn't negotiate with my given role. In the end I feel that Press Ganey was fair and flexible with regards to my offer.


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