Higher One Interview Question: Pretend to be a bank represen... | Glassdoor

Interview Question

Seasonal Customer Care Agent Interview

Pretend to be a bank representative, explain to a customer

  an overdraft fee.

Interview Answer

1 Answer


An overdraft fee is a fee charged by the bank when an item is presented against a customer's account and the funds for that item are not there. The charge is a fee for the processing of this item between you and the merchant or person you attempted to pay. It is also a penalty of sorts, to deter from happening again.

Denise on Sep 19, 2011

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