Delta Air Lines Interview Question: Program Lead wants to know ho... | Glassdoor

Interview Question

QA Lead Interview

Program Lead wants to know how you will gain the trust of

  the client stakeholder who has not been "amenable". This gives way to speculation and not rooted in knowledge based answers.

Interview Answer

1 Answer


Listen, actively listen, determine willingness to solve problem, colloborate on a win win situation once you find the source of the true grievance. Make sure you deliver or procure management support prior to committing to delivery to client stakeholder and provide constant follow up and grading to mark improvements.

Interview Candidate on Feb 1, 2013

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