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Progressive Insurance Call Center Customer Service Representative Interview Questions

Updated Apr 7, 2017

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Found 37 of over 2,406.0 interviews

Interviews at Progressive Insurance

Experience
Positive73%
Negative16%
Neutral11%
Getting an Interview
Applied online75%
Employee Referral11%
Recruiter6%
Difficulty
3.2
Average
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Progressive Insurance

Anonymous Employee

Accepted Offer
Positive Experience
Easy Interview
Application

I applied through an employee referral The process took 6 weeks. I interviewed at Progressive Insurance

Interview

The interview process was very long and thorough. I applied online February 20th . Received a email to do an online assessment test a few days later. Two days after I took the test I found out I passed and was to set up a phone interview. I scheduled the phone interview a week later so I could study for it. The phone interview lasted a hour. It was a very calm and enjoyable interview. The recruiter was very nice and casual and we spent a lot of time laughing and joking around. She asked me a few basic questions about my employment and education then went on to ask three STAR format questions. Give Very detailed answers and you will be fine. On the phone call I was told I did well and was moving on to do a background check. The next day I completed the background check and had a call to set up a in person interview a week later. The in person interview went just as well. I was greeted and was taken on a tour of the building then headed up to do the interview. The recruiter was a very nice lady , casual and laid back, laughed a lot. SHOW YOUR PERSONALITY!!! Make sure you give detailed answers and ask questions. I found out a week later I did well on the interview and they would be contacting me two weeks after the background check was complete. Two weeks later to the day I got a call from a recruiter offering me the job. Overall the interview process was very easy.

Interview Questions
  • Tell me about a time you had to adapt and work with someone different from yourself
    Answer Question
11 people found this interview helpful

Progressive Insurance

Anonymous Employee

Accepted Offer
Positive Experience
Difficult Interview
Application

I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in Jan 2017

Interview

Application I’ve applied on line for the call center position. The process took 5+ weeks. I interviewed at Progressive Insurance (Riverview, FL). Interview It's one of the most intense processes. There is an online exam and then a phone interview. After that there are two in person interviews. Plus you’ll get the chance to have a tour of the office meet and sit with a current rep in the company to see what you’ll be doing. It took a few weeks to go through the whole process but, it’s worth it! Process Steps: Applied 11/21/2016 Assessment: 11/22/2016 Assessment Results: 11/23/2016 Phone Interview: 12/1/2016 Background Results: 12/02/2016 Face To Face Interview: 01/05/2017 Job Offer: 01/11/2017

Interview Questions
  • • The interviewers believe in the STAR method so they will ask you different things like "Tell me about a time you went above and beyond your job duties." • "Tell me about a time when you had to make a critical decision on your own?"
8 people found this interview helpful

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