Progressive Insurance Claims Adjuster Trainee Interview Questions | Glassdoor

Progressive Insurance Claims Adjuster Trainee Interview Questions

Updated Aug 20, 2017
349 Interview Reviews

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Helpful (430)  

Claims Adjuster Trainee Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied online. The process took 4 weeks. I interviewed at Progressive Insurance in July 2015.

Interview

06/08/15- applied
06/17/15- online assessment/ skills test
06/26/15- phone interview
06/29/15- background check initiated
07/01/15- manager interview
07/08/15- background check complete and job offer accepted

Progressive will be the first to tell you their recruitment process is more extensive than that of most companies. Overall I was highly impressed with the process. They really take the time to get a feel for you as an actual PERSON, which is rather unique for such a large corporation. But they want to make sure you're a good fit and have the skills necessary to succeed in the position.

As most of the other reviews have mentioned, answers to interview questions should follow the S.T.A.R. format (situation, task, action, result). The best way to prepare for these questions is NOT to have canned responses memorized because you won't know which questions will be asked. Rather, just think back on your work history and be prepared to discuss specific situations within the framework of behavioral situations- ie working in teams, responding to and resolving conflict, coping with unreasonable people, etc.

Plan for about an hour long phone interview and at least an hour if you're selected for an in-person interview. My in-person interview was a very positive experience. I met one-on-one with the managing director of the entire claims office. There were the expected STAR questions along with a general 'why Progressive' at the beginning, but as the interview moved forward, it began to feel like more of a conversation. I related quite well to the director and was given an opportunity to ask questions at the conclusion of the interview. The director was extremely thorough in answering all of my questions.

The ONLY frustrating thing about the process for me was the fact that Progressive uses HireRight for background screens (at least for certain positions). The process took SEVEN full working days. Typical turnaround time for a bg check is 2-4 days! It was a nerve racking week to say the least, but the recruiter called to touch base with me every few days and was very helpful.

Finally the clouds parted and I was ecstatic when I got the call yesterday offering me the job at the top end of the salary range they had provided earlier. I cannot wait to start a long-term career at Progressive!

Interview Questions

  • Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications?   3 Answers
  • Tell me about a time when you had to monitor others' performances because they were tied to your success.   Answer Question
  • Tell me about a time when a customer/ client made what you considered to be an unreasonable request. How did you handle the situation?   Answer Question

Progressive Insurance Response

Jul 14, 2015 – Talent Acquisition

First, we just wanted to say welcome to the team! Thank you so much for the feedback and detailed advice about interviewing. We hope it helps other candidates who are interviewing with us. -KH... More

Other Interview Reviews for Progressive Insurance

  1. Helpful (3)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied in-person. The process took 2+ weeks. I interviewed at Progressive Insurance.

    Interview

    I took the online assessment and went through the phone interview. That part of the process was great and I was invited to schedule an in person interview right away.
    I arrived to the meeting super excited but walked into the most hostile environment I have ever experienced during an interview. I choose to believe that this was a well planned scare tactic because the rudeness and amount of condescending questions I was subjected to were absolutely unreal. It is also quite obvious that this organization puts their profits before anybody else including their employees.
    Regardless of the scenario, there is absolutely no way I would ever agree to work for these managers.

    Interview Questions


  2. Helpful (2)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Progressive Insurance in August 2017.

    Interview

    Applied-Aug 7th 2017
    First Assessment Request- Aug 7th 2017
    Second Assessment Request-Aug 8th 2017
    Request for Phone Interview- Aug 8th 2017
    Phone Interview Date-Aug 11th 2017
    Awaiting to get results back to either move on or schedule in person interview as of Aug 14th 2017. Was told i would hear by Aug 16th.

    The process for Progressive is the longest i have been in so far. Ive read other peoples time lines and was about a month. I'm at the 1 week mark. I still have the in person interview and the background check to do to see if i even get an offer for the job. The women i interviewed with was from South Carolina I believe and was very friendly. She could tell i was a little nervous. Talked about what entails in the interview. First was conversation about my employment history and why i wanted to work for Progressive. Then got into the STAR questions. Made sure to answer every part of the question and reiterated just in case she missed anything. It definitly seams like they are trying to see if you would be a good fit for the position instead of just throwing people in there hoping they can learn. Went over pay, training which is 2 weeks in office, 2 weeks in Ohio(they pay for everything she said) and then a few more weeks of training. In total she said it was 3 months worth. At the beginning of the 4th month you are moved to your own desk and given a few claims to go over. You also get paired with 2 mentors which will help you through out everything. In total we spent a half hour talking. I honestly dont think i will be moving forward in the process but if I do, I will update later.

    Interview Questions

    • Tell me about a situation where you had an upset customer. What did you do and what was the end result.   1 Answer
    • Tell me about a time that you had to implement a new procedure. How quickly did it have to be implemented?   1 Answer
  3. Helpful (1)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate in Madison, WI
    No Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Madison, WI).

    Interview

    I applied for the position online, was then sent an online assessment and completed it, got a phone interview, drove two hours for an in person interview, completed background check (in which they wanted college transcripts and a complete work history from the last five years of employment), and then they called me to tell me that I wasn't getting an offer. After all of that, it was highly disheartening to not get an offer. It's a rigorous application process and I can't believe I went through all of it for nothing.

    Interview Questions

    • Name an instance where you were dissatisfied with your job and what did you do to rectify it.   Answer Question

  4. Helpful (1)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Houston, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    The process took 4+ weeks. I interviewed at Progressive Insurance (Houston, TX).

    Interview

    Applied-6/19/2017
    Phone interview- 6/28/2017
    Background check complete -july 6
    Face to Face interview-July 21
    Offer letter -July 25

    The process was about a month long and very detailed. I was nervous the entire time during the interview process.

    Interview Questions

    • Tell a time when a customer wasn't seeing things your way?   Answer Question

  5.  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate in Mount Laurel, NJ
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Progressive Insurance (Mount Laurel, NJ) in August 2017.

    Interview

    Very drawn out. And although I was aware of the STAR interview tactic. I am NOT very good at embellishing or acting out a "Commander McBragg" ideal of myself. Somewhere in the process your track record should count for something?!

    Interview Questions

    • Give me an instance when you went above and beyond your work duties to shine within your company. (to paraphrase)   1 Answer

  6. Helpful (1)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate in West Palm Beach, FL
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at Progressive Insurance (West Palm Beach, FL).

    Interview

    My experience was very similar to other postings on here. I had an initial phone interview with the recruiter then a longer follow-up VIDEO interview with a manager who wasn't local. The initial interview had fairly straightforward STAR questions and the video interview had the harder, more negative, STAR questions. Just note, they aren't looking for what you learned from the example and how that improved you, they are looking for a positive outcome with THAT scenario.

    Interview Questions

    • Tell me about a time when you weren't happy with the customer service you provided.   1 Answer

  7. Helpful (6)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate in West Palm Beach, FL
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Progressive Insurance (West Palm Beach, FL).

    Interview

    I had a phone interview and the lady was nice. I passed that stage and was called back for a face to face interview. The person they said that would interview me wasn't there so someone else had to do it and I think it was her first time. The whole process from applying to going through all the million steps took about two months.

    Interview Questions

  8. Helpful (1)  

    Claims Adjuster Trainee Interview

    Anonymous Employee in Hattiesburg, MS
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Progressive Insurance (Hattiesburg, MS) in July 2017.

    Interview

    The interview experience was positive. After taking an online assessment I had to do a phone interview, complete a background check, and do an in-person interview with the local manager. The interviews were not hard, but do your research about the company and have your information prepared before both interviews. Rely heavily on your customer service skills and experience. Everyone I have been in contact with during this experience has been very pleasant and easy to communicate with.

    Interview Questions

    • How have you dealt with a difficult customer and what was the outcome?   Answer Question

  9. Helpful (1)  

    Claims Adjuster Trainee Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Progressive Insurance in July 2017.

    Interview

    I had a phone screening that lasted 30-45 min and I never heard back about the status. I was very disappointed in that I didn't even get a Dear John Email. Also you have to get through an initial assessment that could take anywhere from 30 min to an Hr. So I never heard back from them or even received the dreaded Dear John Email. I would've at least been okay with that since it shows some courtesy and respect. I will never apply for another position with them. The HR person acted as if I would definitely hear back to get a face-to-face interview but never happened. That is why you have to keep an even keel when applying to these jobs and don't get excited either way.

    Interview Questions

    • Basic Behavioral based interview questions. 5-6 questions Tell me about a time that you had to deal with a stressful customer? How do you prioritize your tasks during the day?   Answer Question

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