Progressive Insurance Customer Service Representative Interview Questions
Updated Jul 31, 2022
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Select a location...
- Worldwide
- United States - All Cities
- - New Jersey
- - Northern Mariana Islands
- - Alabama
- - Idaho
- - Utah
- - Illinois
- - Virginia
- - Missouri
- - New York State
- - Wisconsin
- - Arizona
- - Alaska
- - Michigan
- - Guam
- - Montana
- - Maine
- - Nebraska
- - Oklahoma
- - Kentucky
- - New Mexico
- - District of Columbia
- - Federated States of Micronesia
- - Wyoming
- - North Carolina
- - Texas
- - Hawaii
- - South Dakota
- - Mississippi
- - American Samoa
- - Puerto Rico
- - Vermont
- - Minnesota
- - Arkansas
- - West Virginia
- - Tennessee
- - Indiana
- - Ohio
- - California
- - New Hampshire
- - Colorado
- - Virgin Islands
- - Connecticut
- - Palau
- - Iowa
- - Nevada
- - Louisiana
- - Washington State
- - Kansas
- - Rhode Island
- - Oregon
- - Pennsylvania
- - Maryland
- - Florida
- - Massachusetts
- - South Carolina
- - Georgia
- - North Dakota
- - Delaware
- - Remote
- Argentina - All Cities
- - Buenos Aires
- - Catamarca
- - Chaco
- - Chubut
- - Córdoba
- - Corrientes
- - Federal Capital
- - Entre Ríos
- - Formosa
- - Jujuy
- - La Pampa
- - La Rioja
- - Mendoza
- - Misiones
- - Neuquén
- - Río Negro
- - Salta
- - San Juan
- - San Luis
- - Santa Cruz
- - Santa Fe
- - Santiago del Estero
- - Tierra del Fuego, Antarctica,
- - Tucumán
- - Trabajo desde casa
- Bangladesh - All Cities
- - Dhaka
- - Khulna
- - Rajshahi
- - Barisal
- - Chittagong
- - Sylhet
- - Rangpur Division
- - Remote
- Brazil - All Cities
- - Acre, Brasil
- - Alagoas
- - Amapá
- - Amazonas
- - Bahia
- - Ceará
- - Federal District
- - Espírito Santo
- - Mato Grosso do Sul
- - Maranhão
- - Mato Grosso
- - Minas Gerais
- - Pará
- - Paraíba
- - Paraná
- - Piauí
- - Rio de Janeiro
- - Rio Grande do Norte
- - Rio Grande do Sul
- - Rondônia
- - Roraima
- - Santa Catarina
- - São Paulo
- - Sergipe
- - Goiás
- - Pernambuco
- - Tocantins
- - Trabalho remoto
- Cambodia - All Cities
- - Kampong Cham
- - Kampong Chhnang
- - Kampong Speu
- - Kampong Thom
- - Kandal
- - Koh Kong
- - Krâchéh
- - Mondulkiri
- - Pouthisat
- - Preah Vihear
- - Prey Veng
- - Stung Treng
- - Svay Rieng
- - Takéo
- - Kampot
- - Phnom Penh
- - Ratanakiri
- - Banteay Meanchey
- - Battambang
- - Khétt Siem Réab
- - Khétt Pailin
- - Khétt Preah Seihânu
- - Khétt Kêb
- - Otâr Méanchey
- - Remote
- Canada - All Cities
- - Alberta
- - British Columbia
- - Manitoba
- - New Brunswick
- - Newfoundland and Labrador
- - Nova Scotia
- - Ontario
- - Prince Edward Island
- - Quebec
- - Saskatchewan
- - Yukon
- - Northwest Territories
- - Nunavut
- - Remote
- Colombia - All Cities
- - Amazonas
- - Antioquia
- - Arauca
- - Atlántico
- - Bolívar
- - Boyacá
- - Caldas
- - Caquetá
- - Cauca
- - Cesar
- - Chocó
- - Córdoba
- - Guaviare
- - Guainía
- - Huila
- - La Guajira
- - Magdalena
- - Meta
- - Nariño
- - North Santander
- - Putumayo
- - Quindío
- - Risaralda
- - San Andrés and Providence and
- - Santander
- - Sucre
- - Tolima
- - Valle del Cauca
- - Vaupés
- - Vichada
- - Casanare
- - Cundinamarca
- - Bogota
- - Trabajo desde casa
- France - All Cities
- - Nouvelle-Aquitaine
- - Auvergne - Rhône-Alpes
- - Normandy
- - Bourgogne-Franche-Comté
- - Brittany
- - Centre
- - Corsica
- - Ile-de-France
- - Occitanie
- - Hauts-de-France
- - Pays de la Loire
- - Provence-Alpes-Cote d'Azur
- - Grand Est
- - Télétravail
- Ghana - All Cities
- - Greater Accra
- - Ashanti
- - Brong-Ahafo
- - Central
- - Eastern
- - Northern
- - Volta
- - Western
- - Upper East
- - Upper West
- - Remote
- Iceland - All Cities
- - East
- - Capital Region
- - Northeast
- - Northwest
- - South
- - Southern Peninsula
- - Westfjords
- - West
- - Remote
- India - All Cities
- - Andaman and Nicobar Islands
- - Andhra Pradesh
- - Assam
- - Chandigarh
- - Dadra and Nagar Haveli
- - Delhi
- - Gujarat
- - Haryana
- - Himachal Pradesh
- - Jammu and Kashmir
- - Kerala
- - Lakshadweep
- - Maharashtra
- - Manipur
- - Meghalaya
- - Karnataka
- - Nagaland
- - Orissa
- - Pondicherry
- - Punjab
- - Rajasthan
- - Tamil Nadu
- - Tripura
- - West Bengal
- - Sikkim
- - Arunachal Pradesh
- - Mizoram
- - Daman and Diu
- - Goa
- - Bihar
- - Madhya Pradesh
- - Uttar Pradesh
- - Chhattisgarh
- - Jharkhand
- - Uttaranchal
- - Telangana
- - Remote
- Iran - All Cities
- - West Azarbaijan
- - Chahar Mahaal and Bakhtiari
- - Sistan and Baluchistan
- - Kohgiluyeh and Boyer-Ahmad
- - Fars
- - Gilan
- - Hamadan
- - Ilam
- - Hormozgan
- - Kermanshah
- - Khuzestan
- - Kurdistan
- - Bushehr
- - Lorestan
- - Semnan
- - Tehran
- - Isfahan
- - Kerman
- - Ardabil
- - East Azarbaijan
- - Markazi
- - Mazandaran
- - Zanjan
- - Golestan
- - Qazvin
- - Ostan-e Qom
- - Yazd
- - Khorasan-e Jonubi
- - Khorāsān-e Raẕavī
- - Khorasan-e Shomali
- - Ostan-e Alborz
- - Remote
- Italy - All Cities
- - Abruzzo
- - Basilicata
- - Calabria
- - Campania
- - Emilia-Romagna
- - Friuli-Venezia Giulia
- - Lazio
- - Liguria
- - Lombardy
- - Marche
- - Molise
- - Piedmont
- - Apulia
- - Sardinia
- - Sicily
- - Tuscany
- - Trentino-South Tyrol
- - Umbria
- - Aosta Valley
- - Veneto
- - Telelavoro
- Jamaica - All Cities
- - Clarendon
- - Hanover
- - Manchester
- - Portland
- - Saint Andrew
- - Saint Ann
- - Saint Catherine
- - Saint Elizabeth
- - Saint James
- - Saint Mary
- - Saint Thomas
- - Trelawny
- - Westmoreland
- - Kingston
- - Remote
- Malaysia - All Cities
- - Johor
- - Kedah
- - Kelantan
- - Malacca
- - Negeri Sembilan Darul Khusus
- - Pahang Darul Makmur
- - Perak Darul Ridzuan
- - Perlis Indera Kayangan
- - Pulau Pinang
- - Sarawak
- - Selangor Darul Ehsan
- - Terengganu Darul Iman
- - Kuala Lumpur
- - Labuan
- - Sabah
- - Putrajaya
- - Remote
- Mexico - All Cities
- - Aguascalientes
- - Baja California
- - Baja California Sur
- - Campeche
- - Chiapas
- - Chihuahua
- - Coahuila
- - Colima
- - Distrito Federal
- - Durango
- - Guanajuato
- - Guerrero
- - Hidalgo
- - Jalisco
- - México
- - Michoacán
- - Morelos
- - Nayarit
- - Nuevo León
- - Oaxaca
- - Puebla
- - Querétaro
- - Quintana Roo
- - San Luis Potosí
- - Sinaloa
- - Sonora
- - Tabasco
- - Tamaulipas
- - Tlaxcala
- - Veracruz
- - Yucatán
- - Zacatecas
- - Trabajo desde casa
- Russia - All Cities
- - Adygeya
- - Aginskiy Buryatskiy Avtonomnyy
- - Altay
- - Altayskiy Kray
- - Amurskaya Oblast'
- - Arkhangel'skaya Oblast'
- - Astrakhanskaya Oblast'
- - Bashkortostan
- - Belgorodskaya Oblast'
- - Bryanskaya Oblast'
- - Buryatiya
- - Chelyabinskaya Oblast'
- - Chitinskaya Oblast'
- - Chukotskiy Avtonomnyy Okrug
- - Chuvashiya
- - Dagestan
- - Evenkiyskiy Avtonomnyy Okrug
- - Irkutskaya Oblast'
- - Ivanovskaya Oblast'
- - Kabardino-Balkariya
- - Kaliningradskaya Oblast'
- - Kalmykiya
- - Kaluzhskaya Oblast'
- - Kamchatskaya Oblast'
- - Karachayevo-Cherkesiya
- - Kareliya
- - Kemerovskaya Oblast'
- - Khabarovskiy Kray
- - Khakasiya
- - Khanty-Mansiyskiy Avtonomnyy O
- - Kirovskaya Oblast'
- - Komi
- - Komi-Permyatskiy Avtonomnyy Ok
- - Koryakskiy Avtonomnyy Okrug
- - Kostromskaya Oblast'
- - Krasnodarskiy Kray
- - Krasnoyarskiy Kray
- - Kurganskaya Oblast'
- - Kurskaya Oblast'
- - Leningradskaya Oblast'
- - Lipetskaya Oblast'
- - Magadanskaya Oblast'
- - Mariy-El
- - Mordoviya
- - Moskovskaya Oblast'
- - Moskva
- - Murmanskaya Oblast'
- - Nenetskiy Avtonomnyy Okrug
- - Nizhegorodskaya Oblast'
- - Novgorodskaya Oblast'
- - Novosibirskaya Oblast'
- - Omskaya Oblast'
- - Orenburgskaya Oblast'
- - Orlovskaya Oblast'
- - Penzenskaya Oblast'
- - Permskaya Oblast'
- - Primorskiy Kray
- - Pskovskaya Oblast'
- - Rostovskaya Oblast'
- - Ryazanskaya Oblast'
- - Sakha (Yakutiya)
- - Sakhalinskaya Oblast'
- - Samarskaya Oblast'
- - Sankt-Peterburg
- - Saratovskaya Oblast'
- - Severnaya Osetiya-Alaniya
- - Smolenskaya Oblast'
- - Stavropol'skiy Kray
- - Sverdlovskaya Oblast'
- - Tambovskaya Oblast'
- - Tatarstan
- - Taymyrskiy (Dolgano-Nenetskiy)
- - Tomskaya Oblast'
- - Tul'skaya Oblast'
- - Tverskaya Oblast'
- - Tyumenskaya Oblast'
- - Tyva
- - Udmurtiya
- - Ul'yanovskaya Oblast'
- - Ust'-Ordynskiy Buryatskiy Avto
- - Vladimirskaya Oblast'
- - Volgogradskaya Oblast'
- - Vologodskaya Oblast'
- - Voronezhskaya Oblast'
- - Yamalo-Nenetskiy Avtonomnyy Ok
- - Yaroslavskaya Oblast'
- - Yevreyskaya Avtonomnaya Oblast
- - Checheno-Ingushetia
- - RSJA
- - Perm
- - Ingushetiya
- - Zabaykal’skiy Kray
- - Chechnya
- - Kamtsjatka
- - Remote
- South Africa - All Cities
- - KwaZulu-Natal
- - Free State
- - Eastern Cape
- - Gauteng
- - Mpumalanga
- - Northern Cape
- - Limpopo
- - North-West
- - Western Cape
- - Remote
- Thailand - All Cities
- - Mae Hong Son
- - Chiang Mai
- - Chiang Rai
- - Nan
- - Lamphun
- - Lampang
- - Phrae
- - Tak
- - Sukhothai
- - Uttaradit
- - Kamphaeng Phet
- - Phitsanulok
- - Phichit
- - Phetchabun
- - Uthai Thani
- - Nakhon Sawan
- - Nong Khai
- - Loei
- - Sakon Nakhon
- - Khon Kaen
- - Kalasin
- - Maha Sarakham
- - Roi Et
- - Chaiyaphum
- - Nakhon Ratchasima
- - Buriram
- - Surin
- - Sisaket
- - Narathiwat
- - Chai Nat
- - Sing Buri
- - Lop Buri
- - Ang Thong
- - Phra Nakhon Si Ayutthaya
- - Sara Buri
- - Nonthaburi
- - Pathum Thani
- - Krung Thep Mahanakhon
- - Phayao
- - Samut Prakan
- - Nakhon Nayok
- - Chachoengsao
- - Chon Buri
- - Rayong
- - Chanthaburi
- - Trat
- - Kanchanaburi
- - Suphan Buri
- - Ratchaburi
- - Nakhon Pathom
- - Samut Songkhram
- - Samut Sakhon
- - Phetchaburi
- - Prachuap Khiri Khan
- - Chumphon
- - Ranong
- - Surat Thani
- - Phangnga
- - Phuket
- - Krabi
- - Nakhon Si Thammarat
- - Trang
- - Phatthalung
- - Satun
- - Songkhla
- - Pattani
- - Yala
- - Yasothon
- - Nakhon Phanom
- - Prachin Buri
- - Ubon Ratchathani
- - Udon Thani
- - Amnat Charoen
- - Mukdahan
- - Nong Bua Lamphu
- - Sa Kaeo
- - Remote
- United Arab Emirates - All Cities
- - Abu Dhabi
- - Ajman
- - Dubai
- - Fujairah
- - Ras al-Khaimah
- - Sharjah
- - Umm al-Quwain
- - Remote
- United Kingdom - All Cities
- - England
- - Northern Ireland
- - Scotland
- - Wales
- - Remote
Offer Received?
- All Candidates
- Received Offer Only
Found 292 of over 2,404.0 interviews
Popular
- Popular
- Most Recent
- Oldest First
- Easiest
- Most Difficult
Interviews at Progressive Insurance
Experience
Positive61%
Negative22%
Neutral17%
Getting an Interview
Applied online87%
Employee Referral5%
Recruiter4%
Difficulty
3.3
AverageHardAverageEasy
Interviews for Top Jobs at Progressive Insurance
- Claims Adjuster Trainee (692)
- Claims Adjuster (285)
- Customer Service Representative (277)
- Claims Representative (65)
- Call Center Customer Service Representative (37)
- Medical Claims Representative (35)
- Inbound Sales Representative (33)
- Claims Generalist (26)
- Inside Sales Representative (20)
- Claims Customer Service Representative (19)
- Claims (18)
- Data Analyst (16)
- Claim Adjuster Trainee (14)
- Customer Service (14)
- Claims Generalist Trainee (13)
- Sales (12)
- Sales Associate (12)
- Sales Representative (11)
- Customer Service Representative (CSR) (11)
- Claims Specialist (11)
- Customer Service Associate (11)
- Auto Claims Adjuster (10)
- Direct Sales Representative (10)
- Call Center Representative (10)
- Centralized Claims Adjuster (9)
- Claims Service Representative (9)
- Claims Trainee (9)
- Software Engineer (8)
- Bodily Injury Claims Adjuster (7)
- Medical Claims Representative Trainee (7)

Anonymous Interview Candidate
No Offer
Negative Experience
Easy Interview
Application
InterviewI applied online. I interviewed at Progressive Insurance in Feb 2021
Progressive doesn't actually interview. They send you through a program called HireVue so they never actually interview you. The result? Your answers are automatically scored and you never talk to a real person. I hate that this company does this. Hopefully this review makes them reconsider their processes.
Interview Questions
- Here's the questions from the HireVue system: Practice Questions: "Explain why your background and experience would be a good fit for this job.", "Tell us what has been your best work achievement to this point in your career. What made this achievement important?", "Describe a difficult task you were faced with and how you addressed it." Real Questions: (8 of them) -"At Progressive, culture, core values, and commitment to diversity and inclusion redefine everything you might think about corporate environments. We're a Fortune 100 company with forward-thinking approaches, state-of-the-art technology, and endless opportunities to risk, learn and grow. Please tell us why you're interested in joining the Progressive team, and briefly describe your work history, including reasons for leaving each position." -"Of all the positions you worked in the last 5 years, what position did you like most and why? What position did you like least and why?" -"Describe a time when you solved a problem for someone in a way that exceeded their expectations. Please describe the situation, how you responded, and the results. How did you know what would exceed their expectations?" -"Tell me about a time when you struggled with or were overwhelmed by a new or difficult challenge at work or school. Please describe the situation, your actions, and the results. How were you able to remain accountable for your work during that stressful time?" -"Tell us about a time you received difficult or constructive feedback from a supervisor or educator. Describe the situation, how you responded, and the results. What did you do with the feedback?" -"Tell me about a situation when you had to adapt to a substantial change you encountered while working on an assignment at school or work. Please describe the situation, how you adapted to the change, and the results." -"Tell me about a situation in which you needed to make an important decision quickly, but were faced with conflicting information from multiple sources. Please describe the situation, your actions, and the results of your final decision." -"Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes. Give a detailed explanation of the process you used to persuade the customer."
209 people found this interview helpful

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview
Application
InterviewI interviewed at Progressive Insurance
Have to take assessment, if pass one way video interview with hireview behavioral questions (star format), then a phone interview, conditional offer contingent upon background check , passed background and contingency removed (2 weeks total)
Interview Questions
- Tell me about a time you faced a difficult task....
1 person found this interview helpful
Opens the Fishbowl by Glassdoor site in a new window